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Authorization FAX: 866-675-5772
Short Sale Package FAX: 866-940-8125
Executive Response - 877-245-2511
Telephone: 866-272-4749 or 800-723-7906
Home Equity: 800-685-0935 Home Equity 3rd Party Fax: 866-940-8125
Citi Summary of Short Sale Process for Real Estate Agents
Email [email protected] or [email protected] or [email protected]
The SS Pack must include:
Workable Solutions Package (below)
Hardship Letter
Last 2 Pay Stubs (if self employed there is a list in the workable solutions package)
Last 2 COMPLETE Bank Statements
Last Tax return ALL pages
Listing Agreement
Contract
HUD1
Rinse and repeat
Email [email protected]
Workable Solutions Packet
Citi Arms Length Transaction Form
Citi Financial Worksheet
SAMPLE CITI APPROVAL LETTER -
sampleCitiApprovalLetter.pdf
ESCALATION: [email protected]
1(877) 245-2511 extension: 1804473
Started by johnna lodge. Last reply by Ben Benita Jun 5, 2016. 1 Reply 0 Likes
Started by Rita Legan. Last reply by Ben Benita Apr 18, 2016. 1 Reply 0 Likes
Started by Shelby Hale. Last reply by Ben Benita Apr 12, 2016. 6 Replies 0 Likes
Comment
HI Guys, I need to escalate to the office of the president. Complete lack of integrity and follow through on my SS. I have tried every number I could possibly think of and have used in the past but im not getting through to the CEO's office. Does anyone have a number to the office of the president or the executive department?
Does anyone have a number for the presidents office at Citi? I cannot get through to anyone!! All escalation numbers keep on routing me back to the representative and her managers that wont call me back! Help!!! Im trying to get someone in Citi that knows BK state specific procedures to acknowledge that the abandonment that we have is sufficient to proceed with the SS (thas all we need and we have it) but their reps have no clue what they are doing. Any guidance on where to go is greatly appreciated!
I have listing where GreenTree says Citi Financial is the investor. GT says they will not lower the price or pay 3% CC to a buyer. Now, it has been on the market 6 mos and the property will not sell. I paid for an appraisal to dispute their value, but they still would not reduce price. Who should I speak with?
Is there an escalation person for GT and a person with Citi that would be helpful to speak with? thx!
Linda
Does anyone have a direct phone number for the Executive Response Unit??? My file was escalated there but the person who escalated me gave me a bad contact number. I have called back in and received 4 other bad numbers. Even the folks who work there can't seem to locate the department. Help! My foreclosure clock is ticking! :(
Need the highest level of prompt attention at Citi..
Need immediate intervention...stay in federal bankruptcy court..must close by 12.31...got anyone or know anyone
who does ?
skh
Marcy,
Email me to give you couple of those...
Our short sale approval letter expires today. Escrow has been emailing the negotiator who has to sign the final HUD since Tuesday with no response of any type. Does anyone have a contact in upper management I can contact to get the HUD signed off and/or an extension of a few days.
A new one: Citi says that since the sales price is higher than the loan balance they won't consider for a short sale. When we pointed out that we are appropriately netting out a junior lien payment ($6k on this FHLMC file), sold real estate taxes, broker's commission and title costs, Citi responds "the buyer will just need to pay those". Ugh. What a violation of the investor's servicer guidelines. I hope that this is just me finding ONE ignorant (and downright unprofessional) employee at Citi and not the sign of times to come.
Yes I thought that is was customary to notify the borrowers of service release. We use county records research to check sale dates. I really appreciate your comment and yes... I will email you.
Melissa,
Most-likely, it got postponed but you want to get the Fcl attorney ph# and verify with them. There should be a letter about the release which usually goes 30-45 days in advance. If you want you can e-mail me for two of my contacts in Citi who could assist.
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