Comment

Comment by Wendy Smith on May 17, 2012 at 7:47am

Christy, attended IN PERSON ?  Seriously?  So Realtors from across the country were supposed to travel to attend the seminar?  That's out there even for BoA.

Comment by Cathy Baumbusch on May 17, 2012 at 7:47am

I have to vent my frustration about the so-called escalation department. They do nothing. I have used the Twitter team, and the escaltion tool. My files have been "in escalation" for more than 60 days. Both of these files were opened in March. One was already approved but the buyer walked (thanks buyer), so BofA told me that they would "soft-decline" the file. Well, that was over two months ago. Then the negotiator disappeared and resurfaced around the end of April and stated that she had problems with her email but that she would give my file the umost attention. Then she proceeded to ask me to submit all new documents on the new forms that they implemented in mid-April. Meanwhile, when I contact the Twitter team, all they do is listen to my exasperation, then tell me they'll contact the negotiator but that it will take up to 48 hrs to get a response. How is that any different from me calling them myself? The negotiator's voice mail says "its my goal to respond within 48 hours. What kind of goal is that? It also says to contact her supervisor if I don't get a response in the 48 hrs. And guess what his voice mail says? He has the same 48 hour goal. So if I call on a Monday she has 48 hrs to respond which she never does, so I call the supervisor and I have to give him until Friday to respond, which he never does, so I contact the Twitter team, and THEY tell me they have to give them 48 hrs. So, that's 8 days from my initial phone call! We'll be going on 90 days here soon enough. In my case, esclation does not work at all.

Comment by Christy Brock on May 17, 2012 at 7:44am

Hi Pam - the escalation tool is only for agents that attended the in-person seminar.

Comment by Pamela Walsh on May 17, 2012 at 7:38am

Stephanie, where is the BOA online escalation tool?

Comment by Stephanie Hart CA 310-930-2342 on May 17, 2012 at 7:08am

Just thought I'd let everyone know I used the on-line escalation tool (granted from  seminar) on a deal that has had management sign off for a month YET no approval letter issued (fun negotiator). The approval was "pulled" for QA among other things. I escalated through CS basically every other day...and negotiator would complete a task only after management escalation. We're 90 days out from submittingtoday. I finally decided to use the On-line escalation after a CSR told me everything was on task yesterday (UHM NO IT ISN'T). Heres the good part...I had a response within 24 hours and had the approval letter in equator as I logged in (from the assigned escalation negotiator- 6 k more but well take it)! She moved me to closing, called me and sent a note to my closer saying that we may need a "deal change and an extension on COE". Gotta love when a tool actually works! YAY 

Comment by Flor Melgar on May 17, 2012 at 12:03am

Leslie get an up to date HOA invoice and they will pay them.  Last month I close with bofa where the negotiator was extremely helpful and said  they could pay HOA dues up to $250 or so no questions asked.  Above that he needed prove and could get it paid.

Comment by Bryant Tutas on May 16, 2012 at 4:24pm

Leslie. It really depends. I have HOA fees paid by the lender on just about every short sale I do. Recently I had $25,000 paid by Chase, $12,000 paid by BofA, $5,000 paid by Ocwen and BofA has agreed to pay $11,000 on a $50,000 sale. These were all in the last 90 days. So lenders WILL pay HOA fees. Much depends on your States laws.

Comment by Karyl Moore on May 16, 2012 at 3:46pm

Leslie - yes, most lenders will not pay HOA fees.  They're a personal debt and will follow the Sellers wherever they go (in AZ anyway).

Comment by Leslie Kunkel on May 16, 2012 at 3:35pm

BoA just countered with them paying no HOA fees. Is this typical? They are $1100!

Comment by Richard Worcester on May 16, 2012 at 12:47pm

Wish it were that easy. It was declined, closed out of equator, and they told me don't even try to submit another offer on this property with this buyer's name on it. Had 6 of them go down this way yesterday. My own fault, have certain clients bring me full packages and I got sloppy not checking the chronology.

Ouch.

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