Does anyone else have the problem with BOA saying that they have not received ANY of the documents that you have sent to them? I have the same problem with BOA Heloc and ended up having to escalate and escalate to get it straight.
I thought maybe this post was dated May 2, 2006, not 2016. Did a double take to see that we are back to that again. Equator fixed most of that stuff, but B of A doesn't use Equator anymore. Try tweeting BoA_help.
Thanks I will. They are a true nightmare!
Yes, Had the same exact thing happen to me!!! I sent a short sale pkg on 3/28 to Jaxheloc email address and got a confirmation of receipt. The negotiator was only forwarded part of the file and asked me on 4/12 for the exact same docs, which I sent 5 minutes after we spoke, on 4/26 he again asked for the exact same docs. He never would confirm via email any docs he had received. Finally I emailed the "closer" and complained that the spam filter they used must be too strong because the asset manager never received any of my emails (wink wink.) all of a sudden I got a call from the asset manager... What happened??? BofA use to be so good through the process....