Two Separate Files BOA never receives any documents
Does anyone else have the problem with BOA saying that they have not received ANY of the documents that you have sent to them? I have the same problem with BOA Heloc and ended up having to escalate and escalate to get it straight.
Replies to This Discussion
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Permalink Reply by ElizabethWeintraub00697006LyonRE on -
I thought maybe this post was dated May 2, 2006, not 2016. Did a double take to see that we are back to that again. Equator fixed most of that stuff, but B of A doesn't use Equator anymore. Try tweeting BoA_help.
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Permalink Reply by Lisa Jackson on -
Thanks I will. They are a true nightmare!
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Permalink Reply by Julie Lyons on -
Yes, Had the same exact thing happen to me!!! I sent a short sale pkg on 3/28 to Jaxheloc email address and got a confirmation of receipt. The negotiator was only forwarded part of the file and asked me on 4/12 for the exact same docs, which I sent 5 minutes after we spoke, on 4/26 he again asked for the exact same docs. He never would confirm via email any docs he had received. Finally I emailed the "closer" and complained that the spam filter they used must be too strong because the asset manager never received any of my emails (wink wink.) all of a sudden I got a call from the asset manager... What happened??? BofA use to be so good through the process....
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