I am going to try to make a long story short....Buyer #1 - move through process in Equator, everything is fine, buyer walks. Negotiator accidentally does a hard decline on the file.Buyer #2 - already…Continue
"Thank you! The asset manager suggested countering AT the suggested price, which the comps don't support. I asked for a counter at 90% of the suggested value and he said "sorry investor declined" It is a Fannie but not sure about the…"
"NEED HELP! File with FMV offer has been with the asset manager for about 45 days. He emailed me and said "The investor suggests a listing price of $227,565" (offer is at $175,000) Since there was already an offer I am not sure why he…"
"YES the Chase CSR tries to be helpful but you must navigate past that to be transferred to the escalation department then get an escalation ticket #.
For me it was JOY TO THE WORLD in less than 24 hours three times."
"Thank you! When I called this morning I asked for the escalation department and the gal said "let me check the notes on the file" and then went on and on with all of the above. Also said that she could not locate a phone number for the…"
I've closed 3 Short Sales with Chase in the last 2 weeks.
All 3 had to be escalated between 1-2 times each before written approvals were issued. Chase is struggling mightly with their transition to Equator.
Prepare your complaint in 50…"
"Hi Erinn, we've escalated a few times directly to Fannie by calling their Resource Center and requesting to speak with someone in Level 2. Sometimes it helped, sometimes not, but it's always worth a shot. Good luck!
If you read my other post you know that this has been going on since January 24. Long story short, the file was submitted, the loan mod department pulled it, had to get it resubmitted, I got the run around, Chase transferred it over to their modified Equator system, etc.The negotiator called last week on the 5th and said we needed to do a counter and if I could get it to him ASAP he would submit to the investor (Fannie Mae) to get approval. He said "I should have an answer for you by the end of…See More
"The file could not be initiated through Equator. Trust me that would have been the way I went if it were possible. I was told that it could not be initiated via Equator only would be transferred there AFTER processor was assigned.
Thanks for the…"
I've acquired 3 Chase short sale approvals within the last 30 days.
I had to escalate every one of them by calling in, asking for the escalation department and then articulately explaining the issues.
Those 3 files were resolved and…"
Here are the details:Short sale initiated on JANUARY 24 with offer via fax with all docs (hardship letter, listing agreement, financial, etc) Called to follow up JANUARY 28. Short sale department said "Oooops sorry the modification department pulled this one in to their cue, we will have to get it back. Please call back in 2 days to follow up". File WAS faxed to short sale fax number and clearly says SHORT SALE INITIATION on fax cover sheet. Called to follow up JANUARY 31. Short sale department…See More
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