As I have mentioned before, this bank is either the dumbest bank in the history of man, or the most brilliant. They are soooo nice on the phone when they are either lying to you or talking out of their #$%. Negotiators and closers do not have the ability to see any notes on this file from a previous submission. This means that if a negotiator had been working with you and the file had to be closed because it took too long, NONE of the notes from that negotiator are available to the next…See More
You have probably already resolved this issue or moved on. But, for any other agents out there dealing with Capital ONE - be warned. They are a nightmare. I am now convinced that they are either the dumbest bank ever, or…"
"Nicole - just go ahead and send the negotiator the document that Kevin posted. I find that often times, negotiators are lower level operators and aren't really aware of anything except for what they are "told". …"
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