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Short Sales 1-800-669-6650
Short Sale Fax 1-866-808-5050
Home Retention Department 1-800-669-0102 call to open VA or FHA/HUD short sales
Letter of Authorization Fax 888-491-4947 or 805-520-5019
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***Need Help? Try TWITTER HELP****:
****LOG INTO YOUR TWITTER ACCOUNT and TYPE: @BofA_Help Call YOUR NAME RE: PROPERTY ADDRESS, YOUR TEL NUMBER
http://social.bankofamerica.com/
For TWITTER Do not place LN# or borrower name in the message. Just a brief: 'Need help with a HAFA short sale" will suffice. Make sure to mention short sale. Also, each file should to be a separate tweet. If you have issues with 4 files then send 4 tweets. They will respond very quickly.
HELOC Short Sale Department: email for LOA and Short Sale Packages: [email protected]
EMAIL Moderator with new contact info or corrections to this group.
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Comment
lol. The link is probably the wrong link. Have your seller try the second link. Let me know if it works.
Today my seller called BoA to get his password so he could enter all his info. He couldn't figure out why the link BoA sent him didn't work. In his email BoA wrote: Welcome to the Bank of America short sale processing system. Please go to www.BankofAmerica.com/ShortSale and enter your user name and password to begin. I figured out the website is really https://shortsale.bankofamerica.com. Needless to say now my uploaded docs keep on getting rejected and I am not an assigned agent in the system. This is going to be a long bumpy road if I ever get on it.
Nothing is paid to the seller/borrower. It will revert back to the lender.
I have a quick question for the HOA proration amount at the HUD. If seller is current for the monthly HOA and going to have a closing in the middle of the month as a short sale, can the seller/borrower get a check for the proration amount of HOA at the closing? Or the bank will get the credit for the amount of proration? Any commnets will be greatly appreciated. Thank you!
Thank you, Ben, I will add the new information!
Hello everyone,
Here is new contact info for any BofA HELOC
HELOC Short Sale Department: 866-413-3757
email for LOA and Short Sale Packages: [email protected]
Regards,
Ben
Bill,
I had the following somewhat confusing experience on this.
BofA/UTLS approved the sale via message and set equator to "green" closing, assigning me a task to upload the ARASS, stating the payoff and ARASS would be FedEx'ed to the borrowers. Giving me maybe 8 days to complete the task.
But, it actually took 25 days for the docs to be send. I completed the Treasury ARASS, but the task bounced back. They wanted THEIR ARASS form to be used. I neded to "ask".
You fill out the form with fees to match the worksheet/HUD1, precisely, then the homeowner signs, and you submit.
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