Comment

Comment by joe beauchamp on January 7, 2014 at 6:03am

You need to get to property management. I seem to recall that they don't have a direct number. I certainly recall that they can be very obtuse and uncaring. They destroyed an approved sale for me, all they had to do was release the money, insurance paid for by the seller, to anyone in the sale, but they refused and insisted on monitoring repairs until the buyer walked.

Call regular cust svc to get routed to them, or try tweeting @BofA_HELP.

Comment by Bill Seufert on January 7, 2014 at 5:05am

Good morning

I am looking for the number to call about an insurance issue with a home currently in a short sale. The homeowner hasn't paid the mortgage in about 2 years and I just found a burst pipe (early on thankfully) and the homeowner isn't interested in helping. On my 4th buyer 2 1/2 years in to the sale and would really like to keep this buyer around. I have called and messaged my negotiator and his supervisors several times and has been the case for 2 1/2 years it takes weeks for a response.

Thank you and stay warm

Comment by Donna Clayton, Broker, MBA on December 19, 2013 at 8:50am

Try This (I found this in a previous post somewhere):

Escalate it to the office of the President & CEO, Brian Moyhihan.
His email is brian.t.moynihan@bankofamerica.com
That email to him will generate an escalation that, from the guidelines I had to work with, will provide a response within 1-2 hours of the email sent.

Be sure to include a PDF of the authorization letter, or else you won't get anywhere.

Include this wording: you  and your client have been trying to resolve this for some time and are concerned that the process is talking too long, and will put the short sale in jeopardy"........

Comment by Paola Martinsen on December 19, 2013 at 7:34am

Hi Guys! Does anyone have the new number for the president's office. I tried every number I have for them and they are no longer going to the presidents office, they are now re routing to cust service and other dpts. Help!!!

Comment by joe beauchamp on December 12, 2013 at 12:57pm

Fred, BofA has owned them for years. It doesn't matter. I would have previously said you are OK because FHA appraisers are FHA licensed, however, my last one (at WF) was beyond insane, so I can't give you comfort there. What may help is that the homeowner has the right to see the appraisal, so you can get a copy which is helpful in a dispute. Most bank people will say you can't have it. It is an FHA guideline, you can.

Comment by Fred Bauscus on December 12, 2013 at 12:23pm

Just received a voice mail from an appraiser requesting access for an FHA short sale serviced by BofA.  Turns out the company, LandSafe, is owned by BofA.  I'm a little concerned about a conflict of interest.  I'm curious if any of you have experience with LandSafe doing a valuation on a BofA loan.  Am I justified in my concern or just paranoid?

Comment by joe beauchamp on December 12, 2013 at 10:12am

I got a number for BoNY recently. It only takes extensions, otherwise it tells you that they are not interested - buzz off, then click. 888-999-0615

Comment by Neil L. on December 12, 2013 at 7:02am

We still can't get anyone at BofA to reconsider denying the file.  Has anyone ever had success asking the investor Bank of New York directly,  to push BofA on one of their files?

Comment by Neil L. on December 4, 2013 at 3:49am

Has anyone ever run across BofA claiming the 120 HAFA marketing period begins when you list the home, rather than when they give you the list price? They closed our file even though we got an offer 5 days after they gave us the list price.  They insist policy is that they only have 120 days from the time we initially listed the home.

Comment by Dean E Eshelman, CPA, CDPE, IRES on October 12, 2013 at 4:02am

Dianne, who is the investor? So their is no homeowner paid MI, but their could be lender purchased MI. In MO I will send a QWR and a cover letter disputing the debt, that will buy me time, as they have to respond in 30 days to the dispute letter.

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