SunTrust Mortgage
Information
This group is for information, tips and solutions for Suntrust Mortgage short sales.
Website: https://www.suntrustmortgage.com
Members: 369
Latest Activity: Mar 8, 2019
SunTrust Short Sale Instructions for Agents
Fax Letter of Authorization to: 804-291-0748 ATTN: Research
Loss Mit Direct# 800-443-1032
1-800-634-7928, then option 5, then ex 58791
EM for fast SS package set up: [email protected]
The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.
Home Preservation Client Representative 855-223-4680 FX 877-589-0755
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.
HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.
Suntrust Letter of Authorization
Suntrust Equity Accounts Short Sale Info
Escalation Information
***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.
This information is being provided to use as a courtesy. Please treat them with respect.
[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with
Grace Taylor (also supervisor over call team) 804-291-2497
Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team
Discussion Forum
Updated contact information
Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply 0 Likes
Suntrust Email for Package Set Up within 24 hours
Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies 0 Likes
Comment Wall
Comment
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Comment by Wendy Rulnick on August 14, 2012 at 3:57am
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Thank you to Janie Booth and Patti Guilford for providing updated Suntrust forms. They are being added to the group now.
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Is the most recent package for Suntrust in the data box? If anyone has a very recent package, please email it to me at [email protected] or post here. I will replace the above. Thank you.
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Comment by Fred Shocklie on August 9, 2012 at 1:34pm
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Does anyone know how long set up takes for a short sale? I called today and was told I was not authorized. I was authorized last week and know it is no where to be found on the file.
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Comment by Sue Fitzhugh on August 3, 2012 at 10:45am
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I'm the buyers agent on a SS with SunTrust holds a second (BoA is first). BoA approved SS end of June and then Equator somehow dropped all the paperwork and listing agent had to reload. SunTrust ordered the BPO Jul 16th, listing agent followed up on the 25th and 30th but hasn't received a call to coordinate with sellers to get BPO agent inside the house. For those who have had SunTrust as a second, how long has it taken to get it approved? Listing agent says SunTrust is slow which makes my buyer worried. Any insight you can provide would be greatly appreciated.
-Sue
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Comment by Helena Kaucheck on August 1, 2012 at 8:28am
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Thanks Brent!!! I deeply appreciate all the help!!!
Helena
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Comment by Janie Booth on July 27, 2012 at 12:26pm
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Here is the LOA link from their website if anyone else needs it.
http://stmmktg.securebusinessweb.net/HopeNow/FINALThirdPartyAuthori...
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Comment by Cami Pinsak on July 27, 2012 at 11:07am
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Janie - they have one that needs to be notarized.
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Will Suntrust accept a generic LOA? I don't see one in this package.
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Comment by Pattilynn Guilford on July 26, 2012 at 8:44am
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[email protected].
Should you need further assistance please call: 800.443.1032 option 3
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Comment by Brent Innocenzi on July 26, 2012 at 8:15am
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Leslie try 888-886-0696 for the Home Equity S.S.
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