Comment

Comment by Nancy Fung Martin on April 20, 2011 at 5:43pm

After 17 months and 3 buyers my short sale with Flagstar closed and recorded on Tuesday. Yeah!! A very important short sale deal because my Sellers are active military and he would have lost his security clearance and some benefits.

Comment by Adam Woodhall on March 30, 2011 at 6:44am

Julie - based on what I see via jigsaw.com, you are correct in assuming the format is [email protected], at least for their 'loss mitigation mediation specialist' position.

Comment by Adam Woodhall on March 30, 2011 at 6:40am

I've been hearing rumors about Carrington Mortgatge merging, or selling loans off, on some level with Flagstar as soon as April 15. Can anyone confirm this?

Comment by Julie Finch on March 29, 2011 at 1:35pm

Can anyone tell me what a Flagstar employee would have for an email address:

 

For instance [email protected]???    Please advise.   Thank you!  Julie

Comment by Kari A. Battaglia on March 2, 2011 at 1:05pm

Michael - LOL you are too funny.  Sense of humor can get you through anything I say.  I will call often and hopefully the number provided by Lynne will help.

Comment by Michael D. Schade on March 2, 2011 at 10:45am

Kari,don't be afraid to call often, or else you will fall into the black hole. If you're lucky enough to communicate with someone that gives a darn,then consider yourself one of the chosen few. You must be very thorough in the package you send Flagstar or they will use every excuse to put you at the bottom of the heap.Take care and God help you,you're going to need it.

Comment by Kari A. Battaglia on March 2, 2011 at 9:13am

Lynne - That is some of the best information I have received in a long time.  Thanks for sharing that phone number!

 

Michael - You are giving some hope that this short sale I am working on will close.  I hope that I won't come even close to the "black hole."  I was just told that my new short sale will be "in review" for 3 - 4 months and only will be looked at if my sellers are in foreclosure.  I mentioned that Flagstar must be overwhelmed by short sales right now and she commented that they get about 145 files a day! What the...  other banks receive thousands a day and have better follow up than this.  I am going to follow up with the phone number 800-945-9951!

 

Comment by Michael D. Schade on February 28, 2011 at 12:07pm

Lynne,by the grace of God you hit pay dirt it sounds like.

  I'm happy to report that after 51/2 months of having an iron clad short sale package ready to close,it finally happen last week. Everyone,including the title company,just cried afterward,it was a hard fought battle with good ole Flagstar. I can't believe it has finally closed,boy, what an experience,I should write a book about it.

Comment by Lynne Catrow on February 28, 2011 at 11:20am

I feel like I've won the lottery......direct extension to loss mitigation (not customer service) is 9951.  No more talking to a cust service rep that only has the authority to say "the file is in review".

During business hours you can also dial 800-945-9951. 

Comment by Michael D. Schade on February 4, 2011 at 12:54pm

Tara,Congratulations,you have just fallen into the Flagstar black hole. We have had a completed package into then since early Oct. and they keep saying every Friday that it's under review. I have no use for Flagstar at all, and how they remain in business is beyond me. I have never dealt with another lender like Flagstar,nobody there wants to take responsibility for an approval.

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