Anyone have any suggestions on a better way to escalate a VA file through Flagstar? We received an approval on May 16th, however, the approval letter was incorrect. I immediately responded back to our rep and have not heard from her since then. I have left numerous voicemails, internal requests, emails and escalated the file at least 4 times. I have not been contacted back by anyone at Flagstar. I contacted the office of the president today and they informed me that I needed to fill out a form and fax it into them. My experience has been that the VA isn't much help in these situations. Any advice??