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Latest Activity: Oct 27, 2022
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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920
Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682
Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682
TWITTER: https://twitter.com/ChaseSupport
New Number for Chase Executive Office Resolution- 888-310-7995
888-310-7995 (Executive office for Chase)
Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:
Phone Direct: 858-60x-xxxx
So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345
Chase Prime and with Chase Equity(2nd). Try these numbers for Chase Equity.
Short Sale Equity 1-866-233-5320
888-765-2849
866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]
Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.
Mail packages to Chase 3415 Vision Drive, Columbus OH 43219
Listing and selling agents must sign under their typed names in the purchase contract.
https://www.chase.com/chf/mortgage/keeping-your-home
WAMU (Now CHASE) missing document Fax 206-494-4666
Walk Department (before charge-offs) 866-346-6132
Recovery Department (more than 120 days past due, charged off) 877-836-3040
Chase Short Sale Forms
**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"
Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies 0 Likes
Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply 0 Likes
Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies 1 Like
Comment
Does anyone know if Chase cuts the commissions if I have both the Buyer & Seller.
Thank you James!
Hello All,
Just wanted to give this number out BUT I have been told to use this number wisely as I did not see this one up on the board 855-733-7131 this is Chase Escalation and complaint department. They will tell you how did you get this number as this is a internal number that I got from a inside source. I normally tell them that I have exhausted all avenues and I need help. If you put a complaint on a negotiator here they will FOR sure call you back. They might get a little mad but they will call you ASAP.Hope this helps :)
Love it Thom! I use Ring Central, as well. How do I record calls. I am on the phone all day long with bank reps who have no idea what the heck is going on....
Good - BTW, I record all telephone calls with lenders & servicers. I use Ring Central and there is a messgae that play at the start of the call stating the call is being recorded. Those recordings are delivered to my e-mail and I store them in the specific electronic file for future reference. There have been times where I have sent the recorded call to the person who denies saying what they said :-) and got the result I wanted. Also, at the end of my messges in Equator, I insert a statement that says "All calls regarding short sales between me and lenders / servicers are recorded for documentation purposes".
Good luck !
Thom - I am in Florida and I never have less than 50 active files in my office and it has not slowed down where I am - I am going to have the borrower call them again and shake them down - I am not putting up with their Shenanigans - LOL! Thanks for your advice - much appreciated!
Monique - sounds like a stall tactic to me - Have the borrower ask specifically if Chase is selling the loan or service releasing it. At the end of the day the borrower needs to document what they are being told, by whom. I suspect al short sales are going to get harder and harder to get done. Not sure where you are, but here in CA there are very few short sales anymore - the market has turned and more properties are equity positive than the last several years.
Thom - I thought the same thing - but the sellers have Not filed BK and they do not have any legal action pending (I have confirmed this) the only thing one seller did was have her auction date postponed but I would not think that was an issue as the Circuit court judge and the lender approved the postponement - one seller has called and been turned away and my other client is calling right now - it is the strangest thing that is happening - I have never had issues working with Chase so this is a first for me? Thanks for your input!
Monique - Has the borrower actually called and been told Chase will not discuss their loan / file with them? If so, I suggest the borrower contact the CFPB and lodge a complaint. There is NO reason the lender / servicer cannot speak with their borrower about the loan / file UNLESS the borrower has 1) filed BK or 2) filed a lawsuit against the lender.
Best of luck!
I currently have 12 Chase short sale files I am working on most of which are in my Equator system - I have 2 files that in the past 2 weeks I have been told that our Authorization is on file, that all the documents are in the file and that the file will not be initiated into our Equator system. 1 of the files was in Equator (we lost buyer) and then it was removed and they would not reinitiate when we had a new buyer - I am being told that I cannot be given any information on the file - also I am being told that even if the seller calls they will not be given information on the file. Once I am told that everything is in the file for review I am stonewalled? Has anyone had this happen on any of their Chase files - One is a Freddie Mac Investor owned loan and the other is neither Fannie or Freddie - I am at a loss as to why no one will give me an update and why the file is not being worked in Equator? I am simply told that someone will reach out to our office with an update and then no one does?
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