Indymac Negotiator - Email Only Communication?
My second short sale with IndyMac(One West) and after getting assigned to a negotiator I am unable to comunicate with them directly as they only want communication via email. This has become a burden to the process as sometimes Iwill go a week prior to getting a response even though I know they read my email right after I sent it since I send with return receipt request.
Is this the norm with IndyMac? Any other banks you know of work this way?
Is this the norm with IndyMac? Any other banks you know of work this way?
Replies to This Discussion
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Permalink Reply by Kent Dills on
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It is the norm in my opinion. Lots of other banks work this way in my experience.
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Permalink Reply by Eric M. Boyd on
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My last Indymac/Onewest deal was the same way. Never got a return phone call, but the email communication was decent enough to get it done.
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Permalink Reply by Keji Ogunleye on
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ServiceLink is now the company OneWest Bank is using for thier short sale process..
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Permalink Reply by Guy Lofts CRS on
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Funny some banks wont allow email. some prefer. I like using email. It seems a lot easier to keep track and to get a response. I had great success with OWB.
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Permalink Reply by Jeff Payne on
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I just got approval from one that I have with service link, easy and she talked on the phone. I have another with OneWest bank that is not with service link and she is great to communicate with, on the phone and email. I think it all depends on the negotiator
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Permalink Reply by Stephanie Lim on
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I've definitely found it depends on the negotiator. I've had both types at Indymac. I personally like the e-mail communication a lot.
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