Information

SunTrust Mortgage

This group is for information, tips and solutions for Suntrust Mortgage short sales.

Website: https://www.suntrustmortgage.com
Members: 369
Latest Activity: Mar 8, 2019

SunTrust Short Sale Instructions for Agents

 

Fax Letter of Authorization to: 804-291-0748 ATTN: Research

Loss Mit Direct# 800-443-1032

1-800-634-7928, then option 5, then ex 58791

EM for fast SS package set up:  [email protected]

The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.

Home Preservation Client Representative 855-223-4680 FX 877-589-0755
 
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.

HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.

 

Suntrust Short Sale Package

 

Suntrust Letter of Authorization


Suntrust Equity Accounts Short Sale Info

Suntrust Package - Other

 

Escalation Information

***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.

This information is being provided to use as a courtesy. Please treat them with respect.


[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with

Grace Taylor (also supervisor over call team) 804-291-2497

Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team

[email protected] 

Discussion Forum

Updated contact information

Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply

Suntrust Email for Package Set Up within 24 hours

Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies

Comment Wall

Comment

You need to be a member of SunTrust Mortgage to add comments!

Comment by Dean E Eshelman, CPA, CDPE, IRES on April 19, 2012 at 5:11am

Same here.

address for email to fast set-up no longer works , bounces back [email protected]

Comment by Tara Samney on April 18, 2012 at 10:37am

address for email to fast set-up no longer works , bounces back [email protected]

Comment by Lisa Nishioka on April 9, 2012 at 9:21am

I am attempting to take on a short sale with SunTrust.  The client has both the first and second with them.  Any advise you can give me would be greatly appreciated.  I've heard so many horror stories but have not dealt with them "Yet".  So I am cringing... lol. 

Comment by Becky Martin on January 28, 2012 at 2:16pm

I just had a closing with SunTrust and once assigned to the negotiator she was actually really great and I had a 2nd with BB&T which wanted a promissory note...Offer was submitted on 8/29 and approval letter received on 11/29 =90 days on the nose.

Comment by Aneetra Isis Sherrell on January 27, 2012 at 2:56pm
Barbara-

Thank you so much. I will try this on Monday and post my results...
Comment by Barbara A. Reagan on January 27, 2012 at 12:46pm

I just had a Suntrust short sale that only took 1 1/2 months to get full approval.  My client had a contact in the Office of the President at Suntrust and it was handled from the beginning by the Loss Mitigation specialist in the office of the president.  ***Contact was deleted at the request of Suntrust***  Hope this helps.

Comment by Anna "Banana" Kruchten on January 27, 2012 at 12:21pm

Aneetra - what a joke my experience was as well. I just shake my head when I think of how utterly nuts their process is - or rather lack of process is.After about 8 months I told the neg that both buyer and seller were going to walk if not completed within 30 days. She kept trying to get 49K more than it was worth. I kept telling her the BPO was ridiculous. Finally she asked for new BPO @ foreclosure price. Too late. Buyer walked. Seller did a BK. House sold for 100K less than the offer was for. Just stupid. I said I'd never take another one on unless things improved drastically.  Sounds like they have not.  Good luck.....you're going to need it for sure.

Comment by Elva Branson-Lee on January 27, 2012 at 10:13am

Longer?? How could their process even GET any longer? I do sympathize with you. I have been passing on Suntrust lately. You have to pick your battles.

Comment by Aneetra Isis Sherrell on January 27, 2012 at 10:04am
Has anyone dealt with a suntrust ss lately???? the have now moved go a single point of contact and this seems to have extended the process longer. I have had a file submitted since october 1, keep being told it is with Freddie Mac since beginning of this month.

Another deal submitted 11/15 and still with setup tram, bpo not even ordered yet. I have been doing short sales for 7 years and have always hated dealing with B of A, but I think "Dontrust"has trumped them.

Anybody have an escalation contact? This is soooo ridiculous!
Comment by Amy Martin on December 22, 2011 at 7:13am

OK. I twitted and also sent email to Barbara Boxer and Darrell Issa. Lets see what happens ! Thanks much!

 

 

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