Information

SunTrust Mortgage

This group is for information, tips and solutions for Suntrust Mortgage short sales.

Website: https://www.suntrustmortgage.com
Members: 369
Latest Activity: Mar 8, 2019

SunTrust Short Sale Instructions for Agents

 

Fax Letter of Authorization to: 804-291-0748 ATTN: Research

Loss Mit Direct# 800-443-1032

1-800-634-7928, then option 5, then ex 58791

EM for fast SS package set up:  [email protected]

The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.

Home Preservation Client Representative 855-223-4680 FX 877-589-0755
 
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.

HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.

 

Suntrust Short Sale Package

 

Suntrust Letter of Authorization


Suntrust Equity Accounts Short Sale Info

Suntrust Package - Other

 

Escalation Information

***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.

This information is being provided to use as a courtesy. Please treat them with respect.


[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with

Grace Taylor (also supervisor over call team) 804-291-2497

Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team

[email protected] 

Discussion Forum

Updated contact information

Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply

Suntrust Email for Package Set Up within 24 hours

Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies

Comment Wall

Comment

You need to be a member of SunTrust Mortgage to add comments!

Comment by Brent Innocenzi on July 26, 2012 at 8:13am

Helena, You will need to send the above referenced Suntrust SS Package fully executed along with Hardship letter (signed & dated), 2 months current bank st's, 1 months current & consecutive pay stubs, Listing Agreement, Purchase contract fully executed with S.S. addendum and the buyer's current within 30 days pre-qual letter or proof of funds.

Comment by Leslie Kunkel on July 19, 2012 at 8:38am

Anyone have a number for the SunTrust Equity SS division? I see fax numbers but no phone #s. Thank you!

Comment by Helena Kaucheck on July 17, 2012 at 6:38pm

I have a new SS with Suntrust.  When I called the number above and dialed the extension, I'm transferred to a relationship manager.  I left a few messages but no return call.  I'm looking for the packaging requirements (mainly to confirm that what normally send is sufficient for Sun Trust).  Is there another number to call to get a live person without being sent to a relationship manager and forced to leave a message?  Thanks!  I did call a C/S number who passed me right into the same number with the leave VM option. 

Comment by Leslie Kunkel on June 19, 2012 at 1:29am

Has anyone had SunTrust pay more than 3% for closing costs?

Comment by Dean E Eshelman, CPA, CDPE, IRES on June 18, 2012 at 4:23pm

Just go approval on mine and was listed April 12, closing June 27. Penny was a great negotiator and kept things moving.

Comment by Mark Simon on June 18, 2012 at 12:48pm

Hi Marcy, Thanks for the mostly encouraging report. I've had others with SunTrust so know to be prepared for a long slog...

Comment by Marcy Spieker on June 18, 2012 at 12:28pm

Mark-

Yes, Suntrust will waive deficiency.  Just finished up an exact scenario as yours, 1st and 2nd withSuntrust and Fannie Mae investor on the 1st.  Just don't expect anything to happen quickly.  Very long and ridiculous process.  Keep on them constantly.

Comment by Mark Simon on June 18, 2012 at 11:42am

I have a client with a SunTrust 30yr fixed 1st (owned by Fannie Mae) and a SunTrust 30 year fixed 2nd trust. Anyone have any experience with:

1) Does SunTrust require default before considering SS on these products?

2) Will SunTrust consider waiving deficiency?

Thanks for any input.

Comment by Sheila Vardakis on June 18, 2012 at 9:14am

Sue,

I wish I could say it is that easy however once Sun Trust gets the approval letter stating what BOA is willing to pay them to release the lien can also get ugly.  if the amount is not sufficient then the second could hold up the close until they get their amount.  As for how long, anybodies guess on that one.  Many blessings in getting the deal done. 

Comment by Sue Fitzhugh on June 16, 2012 at 6:31am

I'm the buyers agent for a short sale that has a BoA first mortgage and a SunTrust Second. They had another buyer who waited a year and then walked when BoA came back with a price (never in writing). We jumped in as soon as it came back on the market because the house is just what we were looking for.  It's hard to get info out of the listing agent (partial language barrier) but today he called for my buyers partial socials and date of births to put into Equator so I could ask more questions. He said that SunTrust requires the approval from the first in the initial package that he send to him.  Does this sound right? He seems to think getting the second to accept once the first has said how much they'll give the second will be easy.  Anyone have an idea how long SunTrust takes to approve as a second lien holder?

Thanks, Sue

 

Members (368)

 
 
 

Members

© 2024   Created by Short Sale Superstars LLC.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************