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This group is for information, tips and solutions for Chase short sales.
Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022
Chase Short Sale Information
Click The Button Now To Hire A Short Sale Superstar To Support You.
Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920
Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682
Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682
TWITTER: https://twitter.com/ChaseSupport
New Number for Chase Executive Office Resolution- 888-310-7995
888-310-7995 (Executive office for Chase)
Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:
Phone Direct: 858-60x-xxxx
So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345
Chase Prime and with Chase Equity(2nd). Try these numbers for Chase Equity.
Short Sale Equity 1-866-233-5320
888-765-2849
866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]
Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.
Mail packages to Chase 3415 Vision Drive, Columbus OH 43219
Listing and selling agents must sign under their typed names in the purchase contract.
https://www.chase.com/chf/mortgage/keeping-your-home
WAMU (Now CHASE) missing document Fax 206-494-4666
Walk Department (before charge-offs) 866-346-6132
Recovery Department (more than 120 days past due, charged off) 877-836-3040
Chase Short Sale Forms
**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"
Discussion Forum
Community state rules in AZ: Help for homeowner who wants a short sale but is now married.
Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies 0 Likes
CHASE HELOC pay commission to buyer's agent related to buyer?
Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply 0 Likes
New CFPB Guidelines for Short Sales
Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies 1 Like
Comment Wall
Comment
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Comment by Angie Branco on May 13, 2011 at 8:21am
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Shannon,
I FINALLY spoke to the negotiator. It turns out when you call customer service they only have access to a limited amount of information and if the authorization doesn't get entered properly they won't have access to view it. But I just got news they approved our purchase price and we should have an approval by next week! YAY!! :) Thank you.
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Comment by Shannon Renner on May 13, 2011 at 8:05am
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Angie, who is the investor? Call them!!
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Looking for a supervisor or someone high up in the Chase department. The negotiator has not returned my calls for over 2 weeks now. When I call the main # for an update they keep saying I don't have authorization on the account. They then actually look at the authorization and see my name and say they need to upload it in to the system. What were they doing with it this whole time. And how could I have gone through 2 negotiators without a valid authorization (as they say it is). This is very frustrating, they will not transfer me to supervisors. I'm not sure what else I can do at this point. Please help.
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Comment by Kari A. Battaglia on May 12, 2011 at 6:58am
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I am going through the same thing with Chase. Faxed over package 4/20 and still have not been able to speak with anyone regarding file even though Chase reached out to sellers and offered them the Incentive Program to do a short sale. I was just told to ask for supervisor and request another negotiator. Sounds like this is code "you file has fallen into a black hole."
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Comment by Marcy Moyer on May 12, 2011 at 5:10am
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Call every 2 days asking for the call center to contact the negotiator.
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Comment by Kevin - Greenville, SC on May 10, 2011 at 9:07am
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Anyone aware of this # for escalations?
877-384-0393
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Comment by Sandy Skover on May 5, 2011 at 6:14am
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Need some help and suggestions regarding a Chase 2nd ($68,000) that was discharged in BK. It is with a lawfirm- Shermeta, Adams & Von Allmen, P.C. They are working the file for Chase. I need a "release of lien" and they have come back and said that Chase wants $10,000 for the release. BOA is the 1st and they are only giving $3,000. The buyer is FHA and are willing to contribute a max of $3,000. There is a 3rd with Navy Federal Credit Union ($83,000) and they have given me an approval for $1,500. Is there anyone I can go to at Chase Recovery directly? Homeowner's of course DO NOT want to contribute!
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Comment by Hector Reyes on May 5, 2011 at 5:49am
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Yeahh, finally her supervisor answer and she is going to assign another negotiator, she said that she will call me to let me know if we are missing anything on the file.
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Hector, Chase was so good last year, but seems to have either gotten overwhelmed with files or cut back on staff. My last file took 6-7 weeks for the negotiator to respond, but she has been great since then.
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Comment by Michael Schneider on May 5, 2011 at 4:17am
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Yes, my experience also, Hector.
Chase seems very disorganized for short sales.
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