Replies to This Discussion

Permalink Reply by Wendy Rulnick on July 2, 2010 at 10:13am

Amy - Maybe the buyer is chilled out now that the tax credit is extending! I think your favorite rep may have once been mine :)

Permalink Reply by Amy Merrill on July 2, 2010 at 10:19am

The buyer has been so patient. Not a complaint from her, just questions once in a while. She has the patience of a saint! I used to at one time, but it has disappeard somewhere in short sale world. If we have to ask for an extension, it will just take that much longer. It has now been 10 months since we have submitted this offer - our 2nd.

Wendy Rulnick said:

Amy - Maybe the buyer is chilled out now that the tax credit is extending! I think your favorite rep may have once been mine :)

Permalink Reply by Nicole Borsey on July 2, 2010 at 11:59am

I'm 8 months in, with 10, YES i said 10 escalations. I cannot get a straight answer. Demand to be patched through to the office of the president. This is what they did for me today. ---- but of course the line DROPPED! LOL UGGGGHHHHH! so i will try again on Tuesday. :/

Permalink Reply by Anna Boyd on July 2, 2010 at 2:14pm

Please take note. If you are asking for escalation, get an escalation # from them. Many times they say they'll escalate - and nothing happens.\

Just like when you email everyone on the Equator list - Negotiator, team lead, manager, vp, svp. Nothing, hada. Goes nowhere other than a black hole.

And all the time we are working hard to make the deals work. Bitter? Why, yes I am. Wells Fargo is improving, even Chase is "trying". B of A? Tell everyone you know to pull their money from that company because they are that awful.

Permalink Reply by Amy Merrill on July 6, 2010 at 9:39am

Yep, I got an escalation #, no response despite numerous emails, advising them that a complaint is being filed with the better business bureau, etc. The only thing that they can do at this point is have it reassigned to another negotiator which will take 3-5 business days.

Permalink Reply by Anna Boyd on July 6, 2010 at 3:12pm

When will agents unite against BAC? I know I am on a soapbox, but it's only because they are that much more awful than anyone else out there. There really are lenders that work hard and want to make short sales work out. Even if they take a few months. Bank of America? They have their own agenda and it has nothing to do with customer service. They use Equator to give themselves a buffer. Don't bother them until everything is in place. Problem is - everything can be in place and you can have a negotiator they just hired in Mumbai - or that worked at McDonald's two weeks prior. The average span of negotiators at BAC? 4 months. Then, burnout.

Permalink Reply by Paul Kuriatnyk on July 6, 2010 at 7:34pm

You're on the right track! Hopefully now you have already recieved the approval... If not, I always recommend asking for the negotiators supervisers phones (Many times there are a few supervisers) and call til you get ahold of someone. They seem to want these files closed and many of them will intervine on your behalf.

Permalink Reply by Amy Merrill on July 6, 2010 at 10:49pm

No, still don't have the approval. I asked for the superviser, I was put on hold for 15 minutes & then told the only thing that they can do for me is assigne a new negotiator. Wouldn't give me a name or let me talk to anyone. So, I sent another message thru Equator 30 times. Maybe now they'll notice us.

Paul Kuriatnyk said:

You're on the right track! Hopefully now you have already recieved the approval... If not, I always recommend asking for the negotiators supervisers phones (Many times there are a few supervisers) and call til you get ahold of someone. They seem to want these files closed and many of them will intervine on your behalf.