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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment
Ellen; CONSUMER FINANCE PROTECTION BUREAU
Linda, I had a similar one in the CA Desert. They "secured" the property (no winter here) and turned off the electricity, covered the pool, etc. but did not turn off the water. There was a leak and the basement flooded also. Buyer reduced their offer by $150,000 (appropriate for this property) and they declined the offer and foreclosed. The property sold about 6 months later for $500,000 less than our revised offer and after the City levied about $50,000 in fines against them for allowing the grass to go brown. They contend the maintenance responsibility continues to be with the borrower / owner no matter whether they abandoned it or not.
Another reason I do not work Ocwen or Nationstar listings any more. Best of luck!
Long history of similar woes as the rest of the contributors with these three entities. Lastest being once wading through all the obstacles that they could throw at us, Ocwen refuses to lower price on the listing that they supposedly "winterized" only to have the kitchen hot water faucet blow off in January and flood the house. With the flood, the finished basement was destroyed. They have refused to address the water issue and now after seven months we have a mold issue. The BPO was done before the damage and the buyer viewed the property before the mold took over and has reduced his offer. Ocwen rebuts by saying property being sold "as is". It was "as is" before their assest manager caused the property to be compromised. My belief is that with the new damage there should be a new BPO. Who do I talk to about this and who can be held responsible for the damage to the house and the fact that my client can't sell it the way it is? Oh, the best part is that this is not a foreclosure, they changed the locks and didn't notify me or the seller. When I arrived after being notified by the oil man that water was forming a huge ice sculpture on the exterior of the kitchen window, there was no lock box. I had to call the water company to come and shut the water off to stop the deluge. Altisource vendor who was in charge of winterization claims lockbox was on the door. IT WAS NOT! Also, claims property was properly winterized and "SOMEONE" must have entered the property (without the key, mind you) and turned the water back on!!!!!!. What recourse does my client have?
I'm sorry - please clarify "CFPB" and to what end I should contact them?
Please call CFPB at 855-411-2372.
I had no choice - Ocwen was "given" my loan when I refinanced to get my ex's name off of the mortgage ... as it is - I have now contacted the ombudsman as well as freddie mac because I was informed yesterday that my buyer is ready to walk away if there is no progress with the short sale from Ocwen. I'm over it ... and Ocwen hasnt heard the last of me ...
I agree with Thom Colby! Not sure why anyone would waste their time and resources on anything to do with OCWEN.
Jeffrey, You need to bring that to the attention of the CFPB. You can call them at 855-411-2372. I can also forward your email to them if you are unable to reach them directly. My email address is [email protected]
Why is anyone taking any listings or selling any properties where Ocwen is involved?
From American Banker this morning-
Ocwen Woes Continue: Moving on to mortgage servicing, one of the nation's largest servicers, Ocwen, on Tuesday said it will restate results for 2013 and the first quarter of 2014, which may not have complied with accounting principles. The report of a "material weakness" is the latest in a string of bad news for Ocwen, which has been under regulatory scrutiny for alleged conflicts of interest with an affiliate. The myriad regulatory problems have Ocwen's investors worried. "They can't grow until they resolve the regulatory questions, and the regulatory problems are nowhere near resolved," KBW analyst Bose George told the Journal. Wall Street Journal, Financial Times, American Banker
Determined that my loan is a Freddie Mac and made a few phone calls last week - the short sale is (supposedly) being escalated via Freddie Mac and the Ocwen Short Sale team. Awaiting confirmation and/or information this week - my buyer is getting impatient and I dont blame her.
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