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Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 582
Latest Activity: 7 hours ago

Ocwen Short Sale Information

 

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Ocwen Short Sale Package.pdf

 

Fax for Third Party Authorization 866-501-1610 also 319-236-5167

 

Fax for Short Sale package 407-737-6352 (updated August 2014)

email RMA@ocwen.com 

 

Short Sale direct phone 877-596-8580

 

Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.


The hard ship package should be faxed to the home retention dept at 407-737-6352

ss@ocwen.com   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: financialpackage@ocwen1.com

 

FOR ESCALATION; Use sparingly......

ShortSaleEscalation@ocwen.com  this should be where you start.

2nd escalation is Michael Rapp at the following email address Michael.Rapp@ocwen1.com. as of 11-8-13

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: Ombudsman@ocwen.com    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

RMA required by Ocwen

Started by Chris McGee 16 hours ago. 0 Replies

This RMA is the most current form required by Ocwen. Continue

Short Sale Denied

Started by Joanne Finochio. Last reply by Brett Goldsmith on Monday. 1 Reply

After over a year and calling 2 and 3 times a week, and 3 approval letters from the first I receive a letter from OCWEN saying " We are unable to offer you a short sale or deed in lieu because your…Continue

Tags: denial, ocwen

sellers assist

Started by Pam Shirk. Last reply by Saurabh Singh on Saturday. 1 Reply

Will Ocwen allow a 5% sellers assist (buyer preapproved for  FHA loan) on a short sale?Continue

Altisource, Ocwen and Hubzu

Started by Linda C. Babbitt. Last reply by Linda C. Babbitt Aug 15. 2 Replies

Long history of similar woes as the rest of the contributors with these three entities.  Lastest being once wading through all the obstacles that they could throw at us, Ocwen refuses to lower price…Continue

Comment Wall

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Comment by Linda C. Babbitt 7 hours ago

Update on the Ocwen, Altisource, Hubzu.com saga.

Just received notification that Altisource can no longer process my transaction after we have been through the Hubzu. com procedure, received an offer they accepted and then once the property was damaged by inadequate winterization, the buyer asked for a reduced price and suddenly they can't continue and we are being returned to Ocwen after I wait 48 hours so they will have a chance to realize we are back in their hands!  My 48 hours is up tomorrow. I will let you know what happens when I call.  Want to wager they have not "received" that information and I will be told to call back in another 48 hours.

Comment by Thom Colby CA Brkr 888-391-5245 on August 15, 2014 at 4:51pm

Nolberto,  As soon as I discover a loan is serviced by Ocwen or Nationstar, I tell the seller to find another Broker - I don't even want to involved to the point of a referral.  I want nothing to do with either company.

Comment by Nolberto on August 15, 2014 at 3:44pm

To those agents who don't want to deal with Ocwen or Nationstar in FL or TX,

Please refer unto me. We will pay you the referral fee once we close. 

This is the number 512 487 7175

Thanks,

Comment by Ellen Barbara on August 15, 2014 at 3:03pm

Thanks for listening, Thom ... :) ... stay tuned ... this aint over till THIS lady sings!!! ;)

Comment by Thom Colby CA Brkr 888-391-5245 on August 15, 2014 at 2:22pm

Hi Ellen,  First let me apologize - I re-read my comment (written as I was running out the door to an appointment) and realized it could have been interpreted as condescending.    Unfortunately there is no logic to what Altisource, Ocwen, Hubzu are doing to homeowners. I completely understand why you feel the way you do.  They broke into you house and caused the damage.  Since you are the owner, you can always check with an attorney and I suspect you could re-key the locks and re-take possession.  But, what good will that do at this point.   Ocwen is under a lot of scrutiny at this point and I understand there are lawsuits pending against them for a number of their activities.  It is very unfortunate that your loan is with them as there are others who are more sensitive to homeowners / borrowers. 

Have you contacted your local District Attorney / Attorney General?  Have you contacted the Media?  Ocwen certainly does not want any additional attention brought upon them.............

Best of luck as you move forward.

Comment by Ellen Barbara on August 15, 2014 at 12:52pm

Thom,   At the time - I was paying on the utilities and maintaining the property - even keeping some of my personal belongings there - my two older children checked in on the property at least twice a week.  Then - they broke into the house (documented via police report) and changed the locks - shortly thereafter they winterized the property.  I still have personal belongings there - and have a buyer for the property who has made a full cash offer on the  short sale "as is" ... but because of the time that has passed she is threatening to walk away ... so in answer to your question - technically, it was not abandoned - although I no longer resided there.  Once the house was winterized after the locks were changed - you could say it was "abandoned" by force ... not by choice ... does that make any sense?

Comment by Thom Colby CA Brkr 888-391-5245 on August 15, 2014 at 12:47pm

Ellen -

Ocwen, Altisource and Hubzu are all the same company.  There are Class Action Lawsuits against them and more coming.  Did you abandon the property and that's why it's not maintained?

Comment by Linda C. Babbitt on August 15, 2014 at 12:36pm

Do you have a telephone # for Joseph Davila?

Comment by Ellen Barbara on August 15, 2014 at 12:33pm

Thank you all so much - my mortgage is through Ocwen but Altisource was retained by Ocwen to "maintain" and inspect my home ... as it is - the grass is a foot or more high and the house is sadly neglected for the way it has been mistreated by Ocwen and it's representatives.  Thank you for the information - I have contacted the Ombudsman at Ocwen with no results - now I will contact the CFPB (thanks for the definition) and hopefully will get some results.  Will keep you posted and thank you again!

Comment by Saurabh Singh on August 15, 2014 at 12:20pm

Ellen,

The Consumer Financial Protection Bureau was set up at the behest of Sen. Elizabeth Warren to protect consumers from the predatory practices of financial institutions and loan servicers among others. They are currently investigating Ocwen. They have their own in-house attorneys to fight for you. You don't have to pay them any fees to seek assistance. They are also the regulatory authority and report directly to President Obama. They will help you.

Linda,

If you short sale is through Ocwen, please contact Ombudsman or CFPB. If it is through Altisource please escalate to Joseph Davila.

 

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