OCWEN

Information

A new group for OCWEN. I will add important phone and fax numbers as I receive them. Ron Ferris EVP of OCWEN 561.682.8560

This group is for information, tips and solutions for OCWEN short sales.

Members: 330
Latest Activity: on Thursday

15 members like this

Ocwen Short Sale Information

Click the button to hire a Superstar in your area

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.

Ron Ferris EVP of OCWEN 561.682.8560 See new Notes about contacting Ron Ferris

Kathy Robinson from OCWEN Senior Manager for short sales is given your call from Ron Ferris Office and Kathy says to contact her directtly see her email and phone info below

Please update the recommended contact info for Ocwen. You currently list Ron Faris, who as you know, is the President of Ocwen. What you may not know is that Ron's office forwards all these calls and emails to me, since I joined Ocwen as the Senior Manager for Short Sales a couple of months ago. It would be faster for our Short Sale Superstars to contact me directly, as I and my escalation specialists can address immediately, rather than waiting for Ron's office to forward to me.

Thanks,

Kathy Robinson

Phone: 561-682-8395

kathleen.robinson@ocwen.com

The hard ship package should be faxed to the home retention dept at 407.737.5071

ss@ocwen.com For short sale packages

The contact #: 800-746-2936 option 4 then option 9

FOR ESCALATION; Use sparingly......

Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: Ombudsman@ocwen.com Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm

Ocwen Short Sale Docs.pdf

Ocwen Loan Servicing LLC - Servicing Transfer Information

Discussion Forum

Ocwen constantly requesting a document they have been sent multiple times

Started by Jane Davies. Last reply by Inesa Vasilonoka on Thursday. 2 Replies 0 Likes

After submitting a complete, fully labeled SS package in January, they are still not moving forward. They constantly ask for what they have been sent via email, fax and emailed to specific…Continue

Tags: already, submitted, documents, requesting, SS

View All

Comment Wall

Comment

You need to be a member of OCWEN to add comments!

Comment by Sheila Vardakis on May 18, 2012 at 2:32pm: HELP! Have an approval from OCWEN to pay 2nd lien $3K however 2nd is collection company. The 2nd lien has approved $8K and no less than that. I was able to get the remaining $5K from a combination of the buyer, buyer's agent and myself. OCWEN says they won't approve it and said once again the very most the 2nd can get is $3K. I don't understand why it matters to OCWEN when the funds aren't coming from the seller or an increased sales price. Their net is the same. I tried calling Kathleen mentioned above and she won't accept calls from agents. Any helpful ideas would be great...........escalation tools would be even more helpful. We were suppose to close on Monday but are now shooting for next Friday close.

Comment by Smitty on May 14, 2012 at 2:44pm: Ok, seriously, Ocwen is the worst RUN servicer. They can perform "on occassion" but I called this morning to be told Joanne was no longer with them. So I go on to some of my other contacts to find out WHAT is going on with my file only to have Joanne email me about 4 hours later after I left her numerous emails and phone calls. Go figure. I notified her she no longer worked for them...LOL..I hope she has a good sense of humor.

Comment by Smitty on May 14, 2012 at 9:31am: Anyone dealing with Joanne Perez at Ocwen? Just FYI I had been trying to get her for two week and was just told she is no longer with them so I'm back to square 1. UNREAL. she was GOOD too. She helped me on two files I remember and she was efficient and fair.

Comment by Petra Norris on May 8, 2012 at 10:02am: It appears that Ombudsman@ocwen.com is not a working email as it was returned. Has anyone else run into this problem and what is working trying to escalate?

Comment by Tara Nagelhout on April 15, 2012 at 10:28pm: Nope...only thing they have complained about was the sales price, which I fought. Right now I am just waiting for a payoff letter from the second. I could just see OCWEN doing that thought. They are so cheap in EVERY thing they do. They make me ill.

Comment by David A. Roebuck on April 15, 2012 at 10:24pm: Tara, did you receive a notice of the 4% with your current one?

Comment by Tara Nagelhout on April 15, 2012 at 10:12pm: The last time I did one (other than the one I am working on now) they would allow a total of 9% towards "stuff". Stuff was Realtor fees, closing costs....etc.

Comment by David A. Roebuck on April 15, 2012 at 9:45pm: Thanks Smitty.

Also anyone know if Ocwen will pay more than their stated 4% commission. Received communication from them that they will only pay 4% with 2% closing costs. Hmmmmm

Comment by Smitty on April 14, 2012 at 10:21am: LOL..David, I'm happy to share it. Let me make sure it works though. I'm still at the beginning of this sale. I basically showed them if they were to foreclose and hold even 4 months, that they would lose at LEAST $20,000 more than what they would net accepting the short sale. It's not perfect, or 100% accurate by any means, but even in very general figures I could show they would make more money with the short sale. Now I just need someone in charge to actually look at it instead of some processor looking to make sure settlement costs are at 8%.

Comment by David A. Roebuck on April 13, 2012 at 4:38pm: Smitty,

Care to share you foreclosure vs. short sale cost analysis -- seems like it could prove to be very useful...

Thanks ahead of time.