Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 645
Latest Activity: Feb 23

Ocwen Short Sale Information



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Ocwen Short Sale Package.pdf


Fax for Third Party Authorization 1-407-737-6300


Fax for Short Sale package 407-737-6352 (updated August 2014)



Short Sale direct phone 877-596-8580


Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.

The hard ship package should be faxed to the home retention dept at 407-737-6352   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to:


FOR ESCALATION; Use sparingly......  this should be where you start.

2nd escalation is Michael Rapp at the following email address as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them:    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum


Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue


Started by Evelyn Blanks. Last reply by Daniel Sandoval Jul 1, 2016. 2 Replies

I have a short sale listing with Ocwen (2 loans)  mortgages are current.  Can he do short sale, even though he is not delinquent and does Ocwen allow a relocation incentive.  This is my first rodeo…Continue

Ocwen denied shortsale and asking seller to deed in lieu

Started by Daniel Sandoval. Last reply by Daniel Sandoval Jun 6, 2016. 10 Replies

I had a shortsale where the property was in worse condition and we had the buyers do a home inspection to show the bank the condition. Well our offer was countered to a higher value and ofcourse…Continue

Buyer: Getting the Ocwen Run-Around?

Started by Anthony Joseph Brantley. Last reply by Larry Sarlo May 26, 2016. 1 Reply

My wife and I have been trying to purchase a short sale property in Squaw Valley, CA for the past 10 months.  The property was put on the market for 300k, but over 369 days, the price was reduced to…Continue

Comment Wall


You need to be a member of OCWEN to add comments!

Comment by Jim Phillips on June 5, 2016 at 3:48pm

Does OCWEN pre-approve short sales?

Comment by Kylee Roe on February 18, 2016 at 3:07pm

Julie, you will likely have to get written estimates to fix the damage, then WF/Ocwen will be more likely to take your "discounted value". I had to do this on a fixer last year, and after that, it went smoothly. It may not be WF disapproving, it may be Ocwen just passing the buck. Either way, get written estimates and then discount your price.

Comment by Julie Lyons on February 18, 2016 at 2:49pm

I have been in a ss with Ocwen who is servicing for Wells Fargo now for 9 months, on a Triplex that is run down and suffers damage from Napa 2014 Earthquake. Offer is $289K, WF wants $349K property does not comp at that, only comps out at $265K.  Buyer will not go up, not worth it.  After 9 months we just found out that WF wants more $$.  Has been a terrible process.  I submitted a BPO to Ocwen, they submitted to WF and it has been 8 days and no response from WF.  Anyone have this problem?  I can try contacting Wells Fargo, not sure it will help and Ocwen cannot get anywhere with Wells Fargo, so frustrating!!!

Comment by Julie Lyons on August 18, 2015 at 2:30pm

No fees at all to the buyer.  I had to ask for an extension, I asked for it a full week in advance, so had no problem getting it.  Maybe if you try to wait until the day before you need to close for an extension it is a problem.  I usually try to keep right on the buyers doc draw which gives a pretty good indication of when you need to close.  Better to ask for an extension at least a week ahead than to wait until a few days before you need to close...

Comment by Jim Schneider on August 18, 2015 at 11:07am

and no weird fees asked of the buyer, like technology fee or a buyer's premium?

Comment by Julie Lyons on August 18, 2015 at 7:47am

I just closed two Ocwen short sales, neither of which was forced to go to an auction site.  One was a residential sfr and the other a multi unit rental property.

Comment by Jim Schneider on August 18, 2015 at 7:40am

Is OCWEN still forcing HUBZU auctions, or still demanding buyers to pay "buyer's premiums" or "technology fees" on short sales? I had to let a deal go because I didn't want to be complicit with these activities that appeared illegal to me.

I know they had a shake up at the beginning of 2015, could someone with a closing since then comment if they did, or didn't ask to have the property auctioned at HUBZU and if they did or didn't hit the buyers with fees.

Comment by Neil L. on August 6, 2015 at 9:47am

What % of BPO have you seen Ocwen asks to NET? Or do they typically focus on contract price?  I'm speaking generally as I know it varies based on the investor, PMI, etc. but for a conventional NON-FHA and NON-VA loan, what do they look for?

Comment by Kevin - Greenville, SC on June 22, 2015 at 9:07pm

Sabrina, have you had contact with FNMA?

Comment by Sabrina Simpson on June 22, 2015 at 9:04pm

I've been working for two years on a short sale that was transferring to Ocwen for servicing a week before we had final approval.  Since then Ocwen has refused to negotiate fairly.  They have turned down several cash offers over $400,000 and sent property to Trustee Sale at $275,000!  This is on a Fannie Mae loan.  Doesn't make any sense.  What a crime!  This is a violation of homeowners Bill of Rights!


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