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Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 575
Latest Activity: on Saturday

Ocwen Short Sale Information

 

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Ocwen Short Sale Package.pdf

 

Fax for Third Party Authorization 866-501-1610 also 319-236-5167

 

Fax for SS Pkg 407-737-5071

 

Short Sale direct phone 877-596-8580

 

Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.


The hard ship package should be faxed to the home retention dept at 407.737.5071

ss@ocwen.com   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: financialpackage@ocwen1.com

 

FOR ESCALATION; Use sparingly......

ShortSaleEscalation@ocwen.com  this should be where you start.

2nd escalation is Michael Rapp at the following email address Michael.Rapp@ocwen1.com. as of 11-8-13

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: Ombudsman@ocwen.com    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

Altisource and Ocwen

Started by Helena Kaucheck. Last reply by Xena Vallone Jul 17. 4 Replies

My Short Sale package was sent to Ocwen 5 weeks ago.  Was told at the end of the month in May that the file was going to be quick reviewed and approval should be within 8 business days.  Starting on…Continue

Tags: Altisource, and, HUBZU.com, Ocwen

Ocwen department for payoff Property has Ocwen as 2nd

Started by johnna lodge. Last reply by Tony Morales Jun 12. 4 Replies

I am working on a FHA file which involves BOA first and Ocwen 2nd.BOA sent ATP requesting Ocwen payoff discount..Ocwen states they are owed $3,600. FHA/BOA will permit $1500. paid to 2nd.When i…Continue

Why your short sale should not be on HUBZU

Started by Saurabh Singh. Last reply by Enrique Vasquez-Plaza Jun 7. 8 Replies

In California, a Hispanic woman gets only about 77% of the wage that an average American male would get for doing the same job. If, however, she were a realtor, she would get paid the same commission…Continue

Alleged technical glitch at Ocwen blamed for not working on file

Started by Ute Ferdig. Last reply by Saurabh Singh Jun 6. 2 Replies

I have short sale with Ocwen that has turned into a nightmare since the file was transferred out of Equator to the Ocwen short sale department last year in December.  We lost a buyer after waiting…Continue

Comment Wall

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Comment by johnna lodge on June 9, 2014 at 5:49pm

is their a pay off department for Ocwen?

 BOA is not negotiating. They will only pay $1500. for a $3600. debt to ocwen in 2nd position.

Is anyone aware of what department i need to speak with in regards to a pay off and a letter stating the acceptance of this payoff?

Thank you.

Johnna

Comment by Safinaz baksh on May 28, 2014 at 3:06pm

I have a property that is located in a neighborhood that carries an average sales price of $210K, there is an offer at $220K- the principal bal is $296K, the payoff is $576K- the investor approved file for short sale- however would not order appraisal and is looking to net $427K- how crazy is this?

Comment by Saurabh Singh on May 19, 2014 at 12:18pm

Nicole, Please call Ocwen Ombudsman at 800-390-4656. Please record the conversation. Please send the recorded conversation along with relevant documents and chain of emails to the CFPB and DFS. Evidence is very important.

Comment by Nicole Espinosa on May 19, 2014 at 12:00pm

The city demolished the property, Ocwen acknowledges that it is now a vacant lot but everytime they order a value someone cancels it, the fist time the valuation team canceled it , then the property preservation team did. We just keep running around in circles. I need escalation contacts since this situation is not normal it goes over everyone's head. 

Comment by Thom Colby CA Brkr 888-391-5245 on May 19, 2014 at 11:55am

Nicole - Did the City demolish the property or did the homeowner demolish it?  Most municipalities notify the lienholders before taking this action.  Homeowners / Borrowers don't realize (if they have a mortgage) they need the permission of the lender to demolish a structure.  No matter, Ocwen (as much as I dislike them) may not respond - ever - about a short sale when the know the property is gone.  Have you always been selling it as a "lot" or did this start as a house and become a lot in the process?  Good luck

Comment by Nicole Espinosa on May 19, 2014 at 11:17am

I have a NIGHTMARE file with ocwen right now. I will save you the long drawn out story but this property is now demolished from the city and the file is finally back from altisource but every value that we keep ordering to reflect the property that is now just a lot they keep canceling! We are running around in circles. I tried using the escalation emails in this forum but i am not getting any replies, any suggestions or contacts anyone has? Any help would be so appreciated i am exhausted on this file.

Comment by Phil Hanner on May 12, 2014 at 12:19pm

THE MESSAGE I SENT TO FNMA AND OCWEN'S ESCALATION DEPARTMENTS - 12 OFFERS SO FAR:   "STARTED THIS FILE IN OCTOBER OF 2012 WHEN IT WAS UNDER HOMEWARD RESIDENTIAL. DEALS HAVE BEEN KILLED DUE TO MERGERS, VALUATION DISPUTES, ETC. WE HAVE PROCESSED 14 OFFERS AND BROUGHT 12 SOLID OFFERS TO OCWEN FOR APPROVAL.

 

WE HAD AN APPROVAL THAT EXPIRED 5/2  -  THE SECOND MORTGAGE WAS HELD BY PROSPERITY BANK WHO WAS RECENTLY BOUGHT OUT BY AMERISBANK. BY THE TIME AMERISBANK WAS DONE DRAGGING THE SELLER THROUGH THE MUD OVER A 5K PAYOFF, OCWEN OFFER EXPIRED.  THAT SAME DAY I TRIED TO GET AN EXTENSION AND WAS TOLD BY JONATHAN.SIMPSON@OCWEN.COM "this file is scheduled to release to a different platform within ocwen effective 05/01. I can not stop this transfer. Please send me your HUD today ASAP so I can clear you to close". I TRIED TO SEND IT ON 5/2/2014 AND NOTHING WAS ACCEPTED.

 

THE SELLER AND I ARE COMPLETELY WORN OUT OVER THIS. BEEN DOING SHORT SALES FOR 10 YEARS NOW AND HAVE NEVER HAD SUCH A BAD TIME.  PLEASE CONTACT ME AND ADVISE ME WHAT TO DO. THE SELLER HAS DONE TWO TOURS IN THE MIDDLE EAST, LOST HIS JOB AND HAD TO MOVE TO A DIFFERENT COUNTY. WE HAD AN APPROVAL FOR BOTH LIENS AND STILL CANT GET ANY ANSWERS AND CANNOT MAKE ANY PROGRESS. FYI - OCWEN VACATED THEIR JUDGMENT ON THIS FILE AND WILL HAVE TO START THE ENTIRE PROCESS OVER - PORT ORANGE LOVES TO PUT LIENS ON VACANT PROPERTY AND THE SELLER ISNT GOING TO KEEP MAINTAINING IT. I SELL MANY FNMA HOMES PER YEAR - TRUST ME - THIS FILE NEEDS TO CLOSE. IT IS IN LEGAL NO MAN'S LAND."

Comment by Joseph Brugess on May 8, 2014 at 1:11pm

*****************URGENT URGENT URGENT URGENT URGENT************************

LADIES AND GENTLEMEN

BOYS AND GIRLS

THIS IS GOING TO CHANGE THE GAME IN REGARDS TO THE OCWEN ALTISOURCE PROBLEM THAT WE ARE ALL FACING.  EVERYONE USE THIS TEMPLATE LETTER, AND WE WILL TOGETHER DESTROY THIS EVIL RELATIONSHIP.

 

Comment by Bill Garrett on April 24, 2014 at 5:36pm

OCWEN 10% CLOSING CAP. 

Does Ocwen include the amount paid to a second mortgage in the closing cost total?  I am trying to get under their 10% cap.

Also, does anyone have a definitive list of what Ocwen considers to be part of what is included in the closing cost total, and/or a list of what settlement sheet items are NOT part of the magic closing cost total.

Thanks.

Comment by Donna McClelland on April 23, 2014 at 1:22pm

Ocwen%20Auction%20Funny%20Business.pdf    CHECK THIS OUT!  Turns out Ocwen has a reason for putting these properties on the auction block - - and the reason certainly does not surprise me - the crooks running the place have ownership interests in the auction company!!  Check out this article from the Daily Dose.

 

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