Replies to This Discussion

Permalink Reply by Marcelo Da Silva on January 30, 2010 at 6:20pm

Wow! That's amazing! Thank you for the tip!

Permalink Reply by Karen Key Smith on January 30, 2010 at 6:53pm

Makoto, I learned that the hard way a few months ago and it cost us a loss of a short sale that went to forelcosure!!!! We could not understand why no one was responding to any of our e-mails. WE kept calling because we knew the foreclosure date was coming up and long story short someone at B of A finally told us that they were told to delete and NOT respond to any e-mails with the act number in the subject line. We were supposed to be on hold on the foreclosure and B of A supposedly had told the lawyers office to stop the sale. They did not and it was sold and B of A said we made a mistake and there was nothing they could do to resolve it.

Permalink Reply by Bryant Tutas on January 31, 2010 at 1:52am

Interesting Makato. I was not aware if this but it goes make sense. The emails from BofA always have a blank subject line. Security issue. Thanks for giving us the heads up on this

Permalink Reply by Kent Dills on January 31, 2010 at 3:27am

As for what does work in the subject line, I just reviewed an email I got yesterday from a B of A negotiator and it has the borrower's last name and the street name (not the street #) of the subject property. Apparently those 2 pieces of info are enough for ID purposes but aren't too private! ;-)

Permalink Reply by Terry L. Osburn on January 31, 2010 at 4:47am

I heard about this a few weeks ago. Has to do with security reasons from what I was told.
Interesting when we have been hammered by all other lenders to put that in the subject line.

Permalink Reply by Makoto Sato on January 31, 2010 at 8:37am

So, on your Short Sale checklist you need to add:

___ Ask Lender/Servicer how do they want the subject line for emails written. (Loan number in subject line, street address with no street number, etc)

Terry L. Osburn said:

I heard about this a few weeks ago. Has to do with security reasons from what I was told.
Interesting when we have been hammered by all other lenders to put that in the subject line.

Permalink Reply by Lisa Broadwater on February 2, 2010 at 12:43pm

Thanks for the heads-up on this. I was skeptical (is it not logical that my negotiator would have mentioned it in one of our numerous discussions since it's pretty important info?!), so I emailed her about it. She confirmed your info. Of course, I didn't think to ask what they DO want in the subject line, so thanks Kent for your follow-up.

Permalink Reply by Karen Key Smith on February 2, 2010 at 1:10pm

I know I could not believe it when it happened to me because I kept wondering why they kept losing my things and they kept telling me when I called they did not know what is up. That is why I am so grateful to Wendy and her gang for putting this great forum together!!!
so grateful,
karen

Lisa Broadwater said:

Thanks for the heads-up on this. I was skeptical (is it not logical that my negotiator would have mentioned it in one of our numerous discussions since it's pretty important info?!), so I emailed her about it. She confirmed your info. Of course, I didn't think to ask what they DO want in the subject line, so thanks Kent for your follow-up.

Permalink Reply by Ray Saenz on February 4, 2010 at 10:27am

That's only when you have an assigned negotiator and you got his/her email address?

besides that they want everything by fax. Now with Equator is different story beucause you have to upload all the cr.p again that's ridiculous.

Permalink Reply by Karen Key Smith on February 4, 2010 at 1:48pm

We are using Equator for the first time so the verdict is still out and I tend to slant towards the positive side so we will have to see. I do know that it took much of my assistants day on just one case. I think the issue is that some answers do not fit neatly in a circle but as most things we will wade through it. I am happy to announce that I have one B of A which was an olympic event closing tomorrow and one with Litton Services closing and both were short sales. Litton was a dream to work with!!!!!

Ray Saenz said:

That's only when you have an assigned negotiator and you got his/her email address?

besides that they want everything by fax. Now with Equator is different story beucause you have to upload all the cr.p again that's ridiculous.

Permalink Reply by Rosemary Brooks on February 4, 2010 at 2:46pm

This is a good tip, since B/A said they don't want it there and will delete it.
Indymac is the opposite. They tell you to put the loan # in the subject line. Just depends on the bank.

Permalink Reply by Makoto Sato on February 5, 2010 at 10:07am

Aloha Gang,

Here's the way they emailed me back:

Subject: 2nd lien payoff
BODY:
Loan#123456789
Hello Mako, blah blah blah...

Even if they send you communication that has the loan number in the subject, remove the loan number when you reply.

Good times...

• ‹ Previous
• 1
• 2
• Next ›
• Page