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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Wendy Rulnick on March 29, 2012 at 12:01pm
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Thank you, Elise!
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Comment by Elise Fay on March 29, 2012 at 11:50am
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I used Renee Hensley from Ocwen as my escalation contact. Found that on this site. [email protected]. I did not get any response from Ron Ferris.
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You guys are great! @Kevin what is UPB? @Elise - Maybe yours took time because of the initial HAFA....
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Comment by Suzanne Kensington on March 29, 2012 at 10:43am
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I have an Ocwen 2nd and they were awesome. Approved it with my first buyer very quickly. When Buyer one walked they approved Buyer 2 within 2 days. When the first (Aurora) took forever to approve Buyer 2 Ocwen called to let me know the approval was expiring and that I needed to send in an updated HUD. Once I did, I had another approval within 24 hours.
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closed one last month. Yes it was a success in the end but not without jumping thru a ton of hoops. I escalated the file using the contact listed on this site and I did get quick results. There are a few things that I want to share that they do not tell you about.
When they say that the closing costs cannot excced 8% of the sales price (they will and do go to 10%) they don't tell you what that includes. They just send a denial letter via email and fax, no one calls! Here it is... Lines 502, 508, 509 and 511 of the HUD make up that figure...very important to know.
Started out as HAFA and thru escalation got a negotiator to speak with. Fell out of HAFA and then just got some random person.
There is absolutely NO WAY that they will EVER postpone a sale date. When buyer 1 walked, we were about 45-55 days from the foreclosure date. Got a new buyer right away but they conveniently dragged their feet, time moved slowly and we were then within 40 days of foreclosure. OCWEN'S rule is that if we are within that time frame (even tho it was approved HAFA the 1st time) they do not have to approve thru HAFA again and they sent it thru traditional short sale. Still closed before the deadline but my seller was out $3000! Look up Ocwen's short sale rules. They had the authority to make that modification to the program as they arent' officially a participating servicer.
I vowed after my first Ocwen SS in 2008 to never do one again and this was the first time I had encountered and agreed to take one since then. Knowing what I know now and using the escalation contact from this site...I MAY do another one. Against all odds we got it done so it is possible.
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Comment by Melissa Polce on March 29, 2012 at 10:39am
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Looking around for a piece of wood to knock on for what I am about to say, I have had nothing but good short sales with Ocwen, love that they allow me to email the package, love the quickness I have had...except, you really need to be assertive with pricing or net proceeds back to to them, sometimes they expect a lot more than the property is worth however, they have worked through disputes with me and my first Ocwen short sale was in 2001...who would have known back then...we would be devoting a whole entire section to this servicer 10+ years later!
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Comment by Petra Norris on March 29, 2012 at 10:29am
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I would have had one on March 6, but at the final walk thru I noticed flooding occurred. Suspended closing until we can work something out. This is a 1st with Ocwen, 2nd Saxon investment property and on the original approval letters both waived deficiencies. Now, I'm hoping we still can close as the buyer is still wanting the property but under different terms. I'll keep you posted :)
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Comment by Kevin - Greenville, SC on March 29, 2012 at 9:58am
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Closed an Ocwen 2nd today. Easy after a escalation. Took 10% UPB no issues.
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Who has an Ocwen success story? If so, please share it here.
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Comment by David L. Shriver on March 24, 2012 at 1:23pm
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Hello All,
I am new to this Blog. Can anyone direct me to a complete Ocwen short sale package? I want to proceed differently this time and hopefully get to a happy conclusion. Any tips or tricks would be greatly appreciated. This Blog has been very helpful. Thanks to all that take their time to offer advice.David
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