Information

NationStar Short Sale Informations

 

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NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses auction.com.pdf

 

NationStar is now using equator.com. Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

RealtorAssistance@nationstarmail.com

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611

https://www.nationstarmtg.com/CustomerCenter/BestOption.aspx

 

Nationstar Agent Equator Task Guidelines.pdf

 

Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf

ALL BUYERS MUST COMPLETE:

NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

Nationstar New Policy all Private Investor Own Loans are required to use AUCTION.com

Started by Debbie Heaton. Last reply by Mike Horton Aug 19. 11 Replies

I have spent the last hour and half on the telephone with Nationstar's management in Loss Mitigation. If the loan is owned by a private investor they will require the seller to use Auction.com. When…Continue

Auction.com requirement - is this even legal?!

Started by Kim Wennerberg. Last reply by Mary Wilcox Aug 8. 54 Replies

I am an agent representing both buyer and seller (transac broker) in FL. The title company is in the process of submitting the short sale docs and has been told of a new requirement this morning.Even…Continue

Tags: auction.com, nationstar, nation star

Buying A Nationstar Reverse Mortgage SS

Started by Aden Mott. Last reply by Brian Avery Jun 8. 3 Replies

Hi everybody! I wanted to Join to see if we could get any advice about what to expect in our adventure of buying a Nationstar reverse mortgage property. We sold our current home and are closing in 8…Continue

Getting Nationstar to Postpone Foreclosure

Started by Jane Cooper. Last reply by Ben Benita May 2. 11 Replies

I just listed a home with the foreclosure sale date coming on 5/9... yes, very soon! Any recommendations on how to get them to postpone?  Their only reply was through Equator stating that there was…Continue

Comment Wall

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Comment by Dawn Maley on May 21, 2014 at 3:12pm

Hey guys, does anyone happen to have a recent Nationstar approval letter they would be willing to send me a copy of?  Of course you can black out the personal information.  I have a legal situation with a client and their attorney wants to see an example of their letter before I have approval if possible.  Thanks much!

Dawn

Comment by Thom Colby CA Brkr 888-391-5245 on May 8, 2014 at 12:50pm
Comment by Alexia Clemens on May 8, 2014 at 9:58am

Does anyone have the current ( outside of equator) email for escalation/ management of short sale/ loss mitigation department or if separate, legal/ foreclosure department? The email RealtorAssistance@nationstarmail.com bounced back and the shortsalesupport@nationstarmail.com seems to be front line staff. The borrower no longer owns property. HOA owns the property and I need advisement or confirmation of management staff.  thank you !!

Comment by Kevin - Greenville, SC on April 23, 2014 at 8:34pm

i would request they manually submit to freddie and have them make the call. an additional explanation for the move out may be required.

Comment by ElizabethWeintraub00697006LyonRE on April 23, 2014 at 8:29pm

Hi Bobby: Because this is Freddie Mac and technically not a HAFA, there is no HAFA relocation per Christopher's comment. Also, both HAFA and Freddie Mac have a requirement that the home be occupied in order to qualify for the relocation incentive, and they can enforce it. How do they know, Christopher asks? Ha. They ask for a copy of the seller's cable bill. Which is always at another address. LOL.

Comment by Christopher McCrae on April 23, 2014 at 7:50pm

Bobby, 

Need a little clarity to help you better:

1. How does the negotiator know they don't live in the residence anymore?

2. Are they still receiving mail there? So, technically they still live there.

3.Also if you remove it will they approve the deal?

Also if its a HAFA approval,  they get it. They may want to net a certain amount and the relocation allowance may be in the way. 

Comment by Kevin - Greenville, SC on April 23, 2014 at 7:30pm

Bobby,

have you escalated the matter above the negotiator level? start there.

Comment by BOBBY TOTH on April 23, 2014 at 7:14pm

Hey has anyone had a Nationstar/ Freddie Mac aquired 8/06 with relocation assistance denied. My owner was forced to move out recently due to mold and hazardous conditions of the home. The short sale has been in progress looking for a buyer for 6 months. They had to move out due to condition and left most all of their belongings there because of lack of funds to relocate them. Buyer inplace for 20 days and approval pending. The negotiator sends me an email today asking me to remove relocation from the HUD due to the fact my seller no longer resides there.

Comment by joe beauchamp on January 8, 2014 at 2:38pm

Yeah Kevin, I know you are usually right on top of things. So HUD did a 180. That means anyone looking up the webinar or who has recorded it has ... uh, nothing but another broken promise of support. Well, it's a bankers world and they just let us weigh in at the craps table, I guess. ;-)

Comment by Kevin - Greenville, SC on January 7, 2014 at 2:13pm

Joe, Matt Martin is the Director at the NSC for HUD.  He just told me about two weeks ago that they are aware of Nationstar using Auction.com and HUD is fine with it, but the Seller can opt out.

 

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