Short Sale Superstars

Providing you with the knowledge and tools needed to succeed with Short Sales


NationStar Mortgage

Members: 516
Latest Activity: on Thursday

NationStar Short Sale Informations


 Click the button to hire a Superstar in your area

NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses


NationStar is now using Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611


Nationstar Agent Equator Task Guidelines.pdf


Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf


NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

AUCTION after executed contract???? to 2 veterans????

Started by Wanda martinez. Last reply by Tom Braunagel on Thursday. 5 Replies

We want to escalated this from Nationstar.... We have an executed contract for 4 months .....  NOW, Nationstar wants to start an AUCTION.... the seller is a veteran with a hardship and the buyer is a…Continue

Nationstar PFS Preforeclosure sale

Started by Al. Last reply by Brett Goldsmith Jun 14. 3 Replies

I have an FHA short sale with nationstar received an ATP recently. The negotiator told me we need to net 84% of appraised value now the ATP stated it needs to net atleast 88%. Also the owner notified…Continue


Started by Sandra Geraci Jun 6. 0 Replies

I am a private lender and i give out loan to people as to assist them in various ways like settlement of debts,re consolidation and perhaps start new business to earn a living.I was settled a huge…Continue

Has Your Seller Been Harmed By Nationstar / Homesearch?

Started by Sean Ryan. Last reply by Liz Harris, MBA May 26. 1 Reply

If you have a homeowner or Seller who has been harmed by Nationstar refusing to work with them/you reasonably on a short sale or loan modification, OR... Pushing them to or through the…Continue

Comment Wall


You need to be a member of NationStar Mortgage to add comments!

Comment by Amy on May 23, 2016 at 2:43pm

Is there a way around it to prevent going to I was told that our offer is close to what investor wants. The Buyer's Agent told me that the buyer is willing to up his offer to $20K more so long as it doesn't go to auction. What would you do in this scenario? Who can I reach out at Nation Star so that it goes traditional instead of auction. They will be getting their money or more. But the Auction Negotiator said to me that there is no way around it and don't even want to talk to me on the phone, I tried how many times. By the way, this file is delegated.

Comment by Sean Wilder on March 29, 2016 at 12:52pm

They add the buyer's premium to the high bidders price and that becomes the total purchase price the buyer is buying it at.  The fee actually ends up showing as a seller closing costs on the settlement statement.  So financed buyer's are able to do it.  It is still a shame though.

Comment by Amy on March 28, 2016 at 12:01pm

sorry for the typo.

Comment by Amy on March 28, 2016 at 12:00pm

Its 2016 and short sales with Nation Star is sent to 

What is this 5% premium and is this mandatory? Appreciate if someone can explain this to me.

As I was reading comments, is it the actual Buyer that will register in the acution or the Buyer's Agent for the Buyer?

Thanks for your help!

Comment by Nisha Wynter on November 16, 2015 at 12:40pm

Does anyone know a number to Nationstar's legal department?  I have a file that's been sitting there for almost a month.  They keep saying they cannot connect me to legal but will have someone from legal to call me back.  I've left several messages.

Comment by ElizabethWeintraub00697006LyonRE on August 24, 2015 at 6:57pm

In the last 2 auctions I did with Nationstar, one the buyer registered and bid and the other the buyer did not register. The basic difference is the buyer who registered got approval in one week. The buyer who did not register, well, they started the short sale over after the auction and it took another 6 weeks or so for approval. My suggestion is to register and make the same bid about 5 minutes prior to ending the auction, providing, of course, nobody else has bid higher. But I've never seen anybody outbid the original buyer. That 5% premium kills it.

Comment by Petra Norris on August 24, 2015 at 5:53pm

Does anyone have any updates or guidance on conventional loan serviced by Nationstar? Thanks in advance :)

Comment by Richard Worcester on July 7, 2015 at 10:14am

We have fought this process tooth and nail since Nationstar came on the scene, and we have not had good luck. We have, however, figured out a way to insure our buyer's offer get's accepted on the first try. We DON'T Register our buyer (that had submitted the original offer). Their opening online bid is adjusted down to equal the original bid including the 5% premium. Nationstar cares far less about getting the investor the maximum amount of money than they do about the 5% premium. Make sure they get the 5% and you are in. The online auction process is a dismal failure for the noteholders, but NS gets their premium and they will approve the offer.

Comment by Helena Kaucheck on July 6, 2015 at 7:29pm

Unfortunately, NS has not allowed any bypasses.  There is an "auction" department headed up by Mark Layton (I think) at NS that you may want to connect with.  They are not very helpful.  Make sure you read the material that comes in for the Auction.  One quirk is that NS supposedly will only accept your Original buyer as the non premium buyer and if you lose that buyer any subsequent ones are new buyers subject to the 5% premium.  Make sure you discuss what happens if the original buyer refuses to go through auction.  I've had in the past NS not charging them even if they don't want to go to auction but stays the course of the SS.  NS also recently refused to look at a substitute offer without another auction.  I escalated up to the top and no one was able (or wanted to) pull.  Auction can go up to 4 times FYI.  Just make sure you understand how it works to explain the the Seller and any new offers that come in afterward.  I've had quite a lot of short sales with NS and they keep changing the landscape but this newest one is really unbelievable and truly, in my opinion, looking to force a home into foreclosure due to the timing of the auctions--they may take up to 2 weeks of prep time in between each.  FYI. I am really super surprised that there is no legal way to get NS to stop the auction.  Homesearch I think is their REO arm too.  Isn't there any predatory practices being invoked?  Not as much for the use of homesearch but for the practice to get through one of these. 

Comment by Brett Goldsmith on July 6, 2015 at 7:02pm

Gale, you're likely out of luck on bypassing this. Who is the investor on the note? Hopefully the current buyer can win the auction.



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