Short Sale Superstars

Providing you with the knowledge and tools needed to succeed with Short Sales

Information

NationStar Mortgage

Website: http://shortsalebasics.ning.com/Nationstar/
Members: 512
Latest Activity: Mar 30

NationStar Short Sale Informations

 

 Click the button to hire a Superstar in your area

NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses auction.com.pdf

 

NationStar is now using equator.com. Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

shortsalesupport@nationstarmail.com

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611

https://www.nationstarmtg.com/CustomerCenter/BestOption.aspx

 

Nationstar Agent Equator Task Guidelines.pdf

 

Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf

ALL BUYERS MUST COMPLETE:

NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

I have a very good offer on short sale, but NationStar saying can't help because not 30 days

Started by Valerie Hernandez. Last reply by Bryant Tutas Mar 30. 1 Reply

I have a deal that is scheduled for sale next Tuesday and they said they can't stop the sale to do a short sale. I have been doing short sales for quite some time and have never been told no because…Continue

Nationstar new name "Mr. Cooper"

Started by Thom Colby CA Brkr 888-391-5245. Last reply by Bill Garrett Jan 27. 1 Reply

Continue

Has Your Seller Been Harmed By Nationstar / Homesearch?

Started by Sean Ryan Nov 13, 2015. 0 Replies

If you have a homeowner or Seller who has been harmed by Nationstar refusing to work with them/you reasonably on a short sale or loan modification, OR... Pushing them to or through the…Continue

Nationstar Is Delaying Approving Shortsale to Original Buyer Even After Homesearch Auction Failed

Started by Bandele Oguntomilade. Last reply by cecelia carter Oct 29, 2015. 8 Replies

I am hoping you all can help with some direction as to where to file a complaint.  We submitted an offer to Nationstar prior to any auction is June 2015.  The buyers and sellers opened escrow on this…Continue

Comment Wall

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Comment by Brett Goldsmith on July 6, 2015 at 7:02pm

Gale, you're likely out of luck on bypassing this. Who is the investor on the note? Hopefully the current buyer can win the auction.

Brett@ishortaslenow.com

310-564-6389

www.ishortsalenow.com

Comment by Gale Maramba on July 6, 2015 at 6:53pm

Hello everybody, I am new to this group and I just wanted to know if there is ANY way at all to bypass homesearch.com? Nation Star is asking me to list the property for auction on the said website. The thing is, we are already in contract. Seller only wants to deal with the current Buyer and does not want to participate in any online auction. Thank you in advance!

Comment by Richard Worcester on June 26, 2015 at 8:41pm

I learned this one the hard way this past year. My buyer had initial offer and as such not obligated to pay Homesearch 5%. Went through online auction twice. My client bid as the original buyer and as such no fee to be paid. He was highest bidder however offer ultimately rejected. We finally got smart, had him bid the same price minus 5% but "forgot" to mention he was original buyer - thereby having same net offer price with NS getting their juice. You guessed it - approved! Figure out a way to get them paid and you win. Fight it and you lose. Is it right? Definitely not. The lawyers are all gonna retire rich from this fiasco. But to help your client, you may have to get tricky.

Comment by Helena Kaucheck on June 26, 2015 at 7:39pm

Thanks Brett.  Deeply appreciate.  I have emails going out to Escalation as well as voicemails and emails to the Auction department manager.  I've worked hundreds of Short Sales these last almost decade and this is the first time NS has informed me that ALL new offers must go through auction.  There's nothing in their literature that I can see (I do 3rd party as well as my own) that states the SS will be in constant Auction mode going forward which is what this negotiator is telling me.  It seems like a push from NS to move this asset as quickly as possible to their REO department and/or make 5% back from any buyer we get to help the cost of putting us through a mandated process. 

Comment by Brett Goldsmith on June 26, 2015 at 7:34pm

Tough situation. It's hard to bypass homesearch.com. They may really make you run through it again. If you have an offer in line with their value you may be able to escalate the file and bypass the auction as this is the 2nd time around. Have you reached out to the standard nationstar escalation department?

Brett@ishortsalenow.com

310-564-6389

www.ishortsalenow.com

Comment by Helena Kaucheck on June 26, 2015 at 7:25pm

I have a Short Sale with NS since 4/15.  60 days after initiation, we were told that it would go auction.  We completed the process, no winning bids.  We lost the buyer.  Advised NS, told by NS no problem, they'll soft decline and have us submit new offer. This was all on Equator email.  Received request for updated info along with new HUD1 and POF. Sent.  Got Submit Short Sale task. Completed.  Then 3 days later, received curt email from new negotiator stating the file has been moved to auction.  I asked why since we went through that and we had told NS that the buyer walked.  They said that ANY new offers will have to go through auction.  This was NEVER disclosed.  We also had our submit offer task rejected after we input because it appears NS "made a mistake".  Now I'm getting Marketing task which makes no sense.  Any any help or advice is appreciated on how to escalate this situation and possibly pull the file out of NS as it was for 2 weeks after loss of first buyer and entry of new buyer offer.  TIA

Comment by Lori Young on March 26, 2015 at 9:00am

In urgent need on a senior manager for escalation.  Ive had my file go to "auction" with no real activity.  They suggested the buyer bid against himself.  Buyer walked of course after waiting six months of no activity then "auction mandated"  Now new offer and they want us to do it again.  Im beyond pissed!  naplesagent@yahoo.com if you can share any senior managers email addresses.  Thank you.

Comment by Mike Horton on December 16, 2014 at 6:12pm

I have just gone through the homesearch.com auction process as the listing agent. A buyer's bid was accepted. Right after the contracts were signed I sent the buyer the SS affidvate Nationstar requires him to sign. When following up this week to get the signed copy back he identified himself as a real estate agent. Will Nationstar pay him a commission?

Comment by Wendy Rulnick on November 14, 2014 at 9:09am

Does anyone have "declining loan mod" template for Nationstar? Email me at itswendy@rulnickrealty.com

Comment by Alexia Clemens on October 9, 2014 at 8:22pm

I may have a number that could help...can you private message me?

 

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