NationStar Mortgage

Members: 505
Latest Activity: Nov 24

NationStar Short Sale Informations


 Click the button to hire a Superstar in your area

NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses


NationStar is now using Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611


Nationstar Agent Equator Task Guidelines.pdf


Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf


NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

Has Your Seller Been Harmed By Nationstar / Homesearch?

Started by Sean Ryan Nov 13. 0 Replies

If you have a homeowner or Seller who has been harmed by Nationstar refusing to work with them/you reasonably on a short sale or loan modification, OR... Pushing them to or through the…Continue

Nationstar Is Delaying Approving Shortsale to Original Buyer Even After Homesearch Auction Failed

Started by Bandele Oguntomilade. Last reply by cecelia carter Oct 29. 8 Replies

I am hoping you all can help with some direction as to where to file a complaint.  We submitted an offer to Nationstar prior to any auction is June 2015.  The buyers and sellers opened escrow on this…Continue


Started by Mary Ferris. Last reply by Ray Sande Oct 2. 5 Replies

Almost ready to go an , have a good buyer, and owners just filed for Bankruptcy.I asked Attorney to keep the house out of the bankruptcy , but said without the house they would not…Continue

Management Contacts at Nationstar?

Started by Kelly. Last reply by Ray Sande Oct 2. 3 Replies

Help!! I'm a buyer agent on a SS with Nationstar. Purchase price was $359,000. The house needed extensive stucco repair ($17,000 worth), so buyers had to do a conventional rehab loan. Appraisal came…Continue

Comment Wall


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Comment by Brett Goldsmith on June 26, 2015 at 7:34pm

Tough situation. It's hard to bypass They may really make you run through it again. If you have an offer in line with their value you may be able to escalate the file and bypass the auction as this is the 2nd time around. Have you reached out to the standard nationstar escalation department?


Comment by Helena Kaucheck on June 26, 2015 at 7:25pm

I have a Short Sale with NS since 4/15.  60 days after initiation, we were told that it would go auction.  We completed the process, no winning bids.  We lost the buyer.  Advised NS, told by NS no problem, they'll soft decline and have us submit new offer. This was all on Equator email.  Received request for updated info along with new HUD1 and POF. Sent.  Got Submit Short Sale task. Completed.  Then 3 days later, received curt email from new negotiator stating the file has been moved to auction.  I asked why since we went through that and we had told NS that the buyer walked.  They said that ANY new offers will have to go through auction.  This was NEVER disclosed.  We also had our submit offer task rejected after we input because it appears NS "made a mistake".  Now I'm getting Marketing task which makes no sense.  Any any help or advice is appreciated on how to escalate this situation and possibly pull the file out of NS as it was for 2 weeks after loss of first buyer and entry of new buyer offer.  TIA

Comment by Lori Young on March 26, 2015 at 9:00am

In urgent need on a senior manager for escalation.  Ive had my file go to "auction" with no real activity.  They suggested the buyer bid against himself.  Buyer walked of course after waiting six months of no activity then "auction mandated"  Now new offer and they want us to do it again.  Im beyond pissed! if you can share any senior managers email addresses.  Thank you.

Comment by Mike Horton on December 16, 2014 at 6:12pm

I have just gone through the auction process as the listing agent. A buyer's bid was accepted. Right after the contracts were signed I sent the buyer the SS affidvate Nationstar requires him to sign. When following up this week to get the signed copy back he identified himself as a real estate agent. Will Nationstar pay him a commission?

Comment by Wendy Rulnick on November 14, 2014 at 9:09am

Does anyone have "declining loan mod" template for Nationstar? Email me at

Comment by Alexia Clemens on October 9, 2014 at 8:22pm

I may have a number that could help...can you private message me?

Comment by Esperanza on October 9, 2014 at 5:58pm

The worksheet is not going to do it, do you guys have any contacts from Nationstar I could possibly escalate this file, our Approval Letter expires tomorrow. We requested an extension 2 weeks ago and now this will be the 2nd time. I know the bank never breaks down approval letters, I've done several short sales and  normally a copy of the HUDs do it. Now this is getting out of hand. I need to escalate this and hopefully someone can make an exception in revising the approval letter.

Comment by Brian Avery on October 9, 2014 at 5:26pm

They are owed $200k and doing the seller a favor by giving them a partial lien release so they do not get foreclosed. If you were owed $200k by the seller would you allow a partial lien release? 

Comment by Esperanza on October 9, 2014 at 5:22pm

Nationstar has just messaged me their worksheet and hopefully that will work! This has been a stress all week! I don't understand how the IRS thinks they can dictate anything they want?!?

Comment by Brian Avery on October 9, 2014 at 5:12pm

The IRS will only allow 3K relocation.  If they get more than 3k it needs to go to the IRS or be used to payoff other liens. That will be your biggest issue. You probably can use the worksheet nationstar give you to show the IRS the breakdown.  


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