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This group is for information, tips and solutions for Chase short sales.

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Latest Activity: Jan 16

Chase Short Sale Information


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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Chase Short Sale declined

Started by cecelia carter. Last reply by James ferebee jr Nov 27, 2015. 2 Replies

File sent to Internal audit review, Need help

Started by Terry Parrish. Last reply by Tony Morales Nov 10, 2015. 5 Replies

Comment Wall


You need to be a member of Chase to add comments!

Comment by ElizabethWeintraub00697006LyonRE on December 22, 2015 at 9:44pm

The problem will be getting the new loan number from the new servicer. Often that can be delayed by 10 to 30 days. You will need to send a new TPA, too.

Comment by Brett Goldsmith on December 22, 2015 at 2:07pm

The borrower should of received a "good-bye" letter stating that the loan was going to be service released. They also likely will receive a welcome letter from the new servicer. Depending on many factors, the new servicer may want to start the short sale review process over due to the position of the transaction.


Comment by Evelyn Santiago on December 22, 2015 at 1:59pm

In the middle of a Fannie Mae value dispute with Chase as servicer I was informed that the loan was sold!  Has anyone had to deal with this situation?  Chase claims that they don't have the new investor information yet?

Comment by Brian Avery on June 15, 2015 at 11:14am

If the agent is the buyer Chase will not pay commission.  Pretty standard with all lenders

Comment by Bob Helmig on June 13, 2015 at 2:50pm

Will Chase pay buyer's agent commission if the agent is the buyer?

Comment by Christina Waymreen on May 5, 2015 at 11:52am

Many thanks!

Comment by Chris Hatch on May 5, 2015 at 11:50am

Christina Waymreen, I had the same problem with that number and was just told to fax it to the short sale fax # 866-220-4130. Never had a problem after that.

Comment by Christina Waymreen on May 5, 2015 at 11:45am

Good morning all.

I have been trying a full day to send an authorization letter to this number 

 NEW FAX March 2014 -  866-282-5682. It is not working anymore. Does anybody have a new number I can use?

Comment by Rita Cox on March 3, 2015 at 12:10pm

I have been trying to get thru to Chase for a few days now and am getting a message from the system that my "call can not be completed" and then it hangs up. Is anyone else having problems getting thru? I am told that the national weather conditions have thrown everything into a huge backlog. Is anyone having luck getting thru to a live person?

Comment by Carrie Fairman on February 24, 2015 at 1:17pm

I am needing to escalate a short sale with USDA where Chase is the servicer. My client works for Chase and was forced to relocate to another state due to the location being closed down. She is now a negative $2484 a month and Chase just came back today and declined the short sale stating USDA says there is no hardship. Who can I contact at Chase or USDA to get this escalated?


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