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This group is for information, tips and solutions for Chase short sales.

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Latest Activity: on Thursday

Chase Short Sale Information


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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

New Chase Shortsale - Divorce Question

Started by cat. Last reply by Brian Avery on Thursday. 6 Replies

Short Sale Declined and sent to Settlement Department

Started by Tiffany Alleshouse. Last reply by Brett Goldsmith Aug 15. 1 Reply

Comment Wall


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Comment by Tony Morales on August 21, 2014 at 1:13pm

CHASE employees cannot purchase a short sale property  It is a conflict of interest.  It prohibited by their compliance department.  

Comment by Brett Goldsmith on August 21, 2014 at 12:38pm

I'd call the OOP or ss department and ask. What type of Chsae Employee is he? Does he work in their mortgage department or is he a teller? The position he holds may play a role.

Comment by Bill Garrett on August 21, 2014 at 12:35pm


Will Chase approve a SS where one of the buyers is a Chase employee?  I know BAC addresses the issue in its Buyer Acknowledgement form but I don't recall seeing similar material or policy with Chase.  Thanks

Comment by Melissa Polce on August 11, 2014 at 7:32pm

     I have the bk papers, I will submit it normal- but they state, he has abandoned property on his behalf thru bk...may be just how it is in NC...I have done one similar before....however it was during the bk and we were able to take it out of BK to sell as a short sale...this one I know is not for the faint of heart...and BTW-they read some of my previous posts and work here before they called me-Chase told them they need to pick someone "approved" and "qualified"...So Thank You All who contribute here...because thankfully ...I have had this great network for 4 years now to bounce things off of! :)

Comment by Thom Colby CA Brkr 888-391-5245 on August 11, 2014 at 6:31pm

He has to participate.  Wife may end up needing to file BK as well.  I had a very close friend whose husband filed BK but then the creditors came after my friend.  She went to her attorney and the ONLY way out was to file BK as well.  In the end, it was the best thing she ever could have done.  She is now fully recovered, owns 2 homes free and clear, has an RV and is retired living a wonderful life.  Good luck !

Comment by Brett Goldsmith on August 11, 2014 at 4:52pm

What do you mean he BK'd himself off of the home? If the husband is on the loan you will need his participation. Yes, the short sale will be processed the traditional route with Chase. They will likely process this through equator and will require to see the bankruptcy was discharged. If you need any assistance please do not hesitate to reach out to me and I'll do my best to point you in the right direction. - 310-564-6389 ,

Comment by Chad Gelsinger on August 11, 2014 at 4:51pm

Melissa, same process as normal. You may need a copy of the BK discharge for husband and you will need him to participate/complete a Short Sale package even though he probably discharged the debt in his BK. Chad.  

Comment by Melissa Polce on August 11, 2014 at 4:48pm

Little Help...Got A Chase Short beginning phase, husband BK'd himself off home, wife w/no income still on home, bk now complete...obviously Chase is now in petioning the BK Court to allow  Foreclosure proceedings to start..Help Needed is...anyone go thru this and do I process it still as a regular short sale? Suggestions? Thanks!!

Comment by Wendy Rulnick on July 29, 2014 at 12:26pm

Please email a working Chase fax number to me. I will change what's on the contact information on this page. I was told by a member that the fax does not work.

Comment by ElizabethWeintraub00697006LyonRE on June 7, 2014 at 1:38pm

I'm not sure if this will be helpful but when I've had discrepancies between legal title and the way the bank wants the HUD to show, I have been successful at getting the lender to bend to the legalities of the transaction. Many of the negotiators just don't understand the conflict and it needs to be escalated over their heads to a person who does. The name on the HUD is generally a matter of opinion for the bank and not a guideline.


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