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Chase Short Sale Information


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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Need some Guidance with VA Short Sale with Chase

Started by Mary Ann Daniell. Last reply by Tony Morales 19 hours ago. 1 Reply

Short Sale Declined and sent to Settlement Department

Started by Tiffany Alleshouse. Last reply by Brett Goldsmith Aug 15. 1 Reply

Comment Wall


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Comment by Brian Avery 3 minutes ago

Is the loan with Chase a first or second lien? Are you asking for a 0 demand or a Short Payoff? 

Comment by Tony Morales 3 minutes ago

So is this a 2nd mortgage with CHASE?  who holds the first?  Is it HAFA or traditional short sale? Are you asking them to release with no proceeds?   Also even after discharge of the debt, the lien remains unless the attorney filed a motion to remove it which normally gets an opposition from the secured creditor. I'm in Calif. let me know if I can assist you   I am licensed

Tony Morales

TM Short Sales Consulting

Comment by Patsy Clevenger 14 minutes ago

We have the motion to sell have had that since May.

Comment by Brian Avery 18 minutes ago

Are they still in the chapter 13? If so the lien would not be stripped until the BK is discharged. At this point you will probably need to get a motion to sell from the trustee. 

Comment by Patsy Clevenger 2 hours ago

Does anyone have any upper management contacts with Chase ( Equity)???  I have a short sale that is going on 2 years ( long story) short story file has been with Chase now since June it has been reassigned 5 times and getting the run around is getting pretty old at this point.  I'm in constant contact with the twitter team but I'm not getting the results that are needed.  My sellers have been in a chapter 13 for 4 years all I need is a lien release from Chase.  In all the years that I've been doing short sales I've never seen such a circus.

Comment by Lisa Hanawalt on September 9, 2014 at 6:26pm

Thank you for the information, I will reach out to Jamie Dimon. 

Comment by Brett Goldsmith on September 9, 2014 at 5:29pm

@tonymarles Thank you for your feedback. When you reach out to Jamie Dimon an escalation representative will reach out to you and assign an analyst to the case that is opened. As the CEO I agree that Jamie Dimon will not work the short sale. I have completed over 100 short sales with Chase and I can confirm the method is valid.

Comment by Tony Morales on September 9, 2014 at 5:22pm

Jamie Dimon is the CEO of JP Morgan Chase  He has nothing to do with short sales.  I have completed over a 10 short sales with CHASE  and they always respond quickly.  I have contacts in the Ohio and Texas offices

Comment by Brett Goldsmith on September 9, 2014 at 4:43pm

Have you reached out to Jamie Dimon or the standard short sale escalation line?, 310-564-6389,

Comment by Lisa Hanawalt on September 9, 2014 at 2:30pm

I have a short sale in the beginning stages, we have been put into equator. My problem now is I cannot get anyone at Chase to respond to me. I have been calling and emailing the file owner, for 2 weeks, nothing.  I have emailed through equator her supervisor, her opsI and opsII.  Still nothing, I need a number of someone that can escalate this file.    


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