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This group is for information, tips and solutions for Chase short sales.

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Latest Activity: yesterday

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.




Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Chase slow to give approval letter

Started by Jackie Gonzalez. Last reply by Ben Benita Nov 29, 2016. 10 Replies

HELP! Chase charged off second lien

Started by Nicole Espinosa. Last reply by Dean E Eshelman, CPA, CDPE, IRES Nov 8, 2016. 3 Replies

Nationstar Countering Over Payoff of the Loan

Started by Tony Morales. Last reply by Tony Morales Jun 30, 2016. 13 Replies

Comment Wall


You need to be a member of Chase to add comments!

Comment by Paul Rudewicz yesterday

It's HUD - if you're working on a short sale and need to report a servicer for handling of a loan, this is the way to go. You send over 3rd party via email at the address I provided below, they will send you a confirmation email (typically within 24 hours) stating they acknowledge receipt of the 3rd party and to call them at 877-622-8525. When you call, provide the FHA case # and tell them you want to file a ticket, provide all necessary info and they will assign someone to the case. In my experiences this has helped any jams I have run into on any FHA short sale.

Comment by Mike Aubele on Monday


What is


Comment by Paul Rudewicz on Monday

Does Chase need anything else? typically they'll reach out to you for documents needed. If you haven't heard anything in more than a week, you should be on the phone with them. Sometime negotiators go away for vacation or the file is reassigned and things fall through. We do weekly follow ups to make sure they stay on top of things. Since it is FHA I would also follow what Dean and Paula mentioned as well. If you haven't already done so, send a 3rd party to and make sure when you call you provide them with the FHA case #

Comment by Paula Bachman on Monday

Absolutely!  They're closed today, but call them tomorrow!

Comment by Dean E Eshelman, CPA, CDPE, IRES on Monday

@Reggie With Chase they are the servicer. If it is an FHA escalate with FHA also.

Comment by Reggie on Monday

I have a chase short sale through equator. under contract ready to close. It has been under contract for quite some time with two scheduled foreclosure sale dates that were postponed.  We have sell date for the first of February now and are ready to close but we are waiting on a negotiator with equator.  Should I escalate within equator or with chase, or any tips?  Thanks

Comment by ElizabethWeintraub00697006LyonRE on November 4, 2016 at 6:26pm

Not at the moment. But you can call me tomorrow. 

Comment by Adela Picar on November 4, 2016 at 1:26pm

 ElizabethWeintraub00697006LyonRE are you available to talk?

Comment by Jimena Paridee on November 4, 2016 at 1:09pm

Yes pretty much everyone's definition is the same, unless the daughter is a minor you would have a hard time going that way.  Like Elizabeth said, the daughter as a tenant can get the relocation incentive, it's the easiest way to go.  HAFA pays relocation incentives to the tenant of the property, you might just have to provide a letter stating that she's not paying them rent so it doesn't screw up your financials.

Comment by ElizabethWeintraub00697006LyonRE on November 4, 2016 at 1:04pm

@Dean I am doing a Chase FHA short sale at the moment, in which we stated the daughter is a tenant there, and they are authorizing a $3,000 relo.


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