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This group is for information, tips and solutions for Chase short sales.

Members: 1137
Latest Activity: Jan 14

Chase Short Sale Information


 Click the button to hire a Superstar in your area



Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum


Started by Tony Morales. Last reply by Sandy Skover Jan 14. 5 Replies

Chase HAFA, Superstorm Sandy, & Commission

Started by Tracy Gibson. Last reply by Tracy Gibson Jan 12. 9 Replies

Chase Escalation phone number?

Started by Vanessa Machado. Last reply by Donna Marie Cantrell Dec 2, 2014. 8 Replies

Comment Wall


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Comment by Brett Goldsmith on December 16, 2014 at 2:43pm

@joanne They are not required to comply. I'd be escalating with WF and seeing if we were able to have them align themselves with Freddie Mac guidelines. Many times this is possible. If it is not possible, you will need to potentially step into the grey zone to get the transaction completed. Feel free to reach out to me if you have any questions or need anything at all.


Comment by Joanne Finochio on December 16, 2014 at 2:40pm

I have a freddie back 1 lien chase is he 2nd which is a HELOC they wont except the $6K and is asking for $11K more?  Can they do that? Do they not have to comply with the 1st lien?


Comment by Dean E Eshelman, CPA, CDPE, IRES on December 16, 2014 at 12:50am

Elaine Soto I don't have a contact, but on a Wells Fargo VA, I tweeted on 12/3 and got a Tweet from Wells to DM them property address. Just Follow CFPB and Chase, Then Tweet. 

Vet VA Short sale. Sherriff sale 12/5 . Dean Eshelman 636-448-3627

Comment by Jessica Eisenhauer on December 15, 2014 at 9:47pm

I have closed many short sales but have never heard of "listing protection review" today Chase told me that part of the review process was "listing protection review" and that he had requested it but that can't give me a timeframe for when it will be completed.  Does anyone know what this means?

Comment by Brett Goldsmith on December 3, 2014 at 4:15pm

@elaine For a VA Short sale with chase it likely will just be ran through equator. Feel free to call me with any questions at 310-564-6389 or email me at

Comment by Elaine Soto on December 3, 2014 at 3:56pm

Hello Group - Does anyone have any contact information for Chase Military Short Sales?

Thank you,


Comment by Marcia Vollmer on November 5, 2014 at 11:56am

Thanks everyone!

Comment by Tony Morales on November 5, 2014 at 11:55am

OMG  Marcia  that's exactly the game  Telling the sellers they are getting a great deal.. oh but you only if you pay a ss negotiator.  Tell listing agent to pay it or you will report them to your state agency for ethics violation. Watch how fast they agree to it

Comment by Thom Colby CA Brkr 888-391-5245 on November 5, 2014 at 11:54am

Whomever procured the attorney, needs to pay the bill.  I suspect this is now a "Catch-22".  Seller or Listing Agent procured the attorney (I don't know why the Listing Agent couldn't have negotiated the short sale and not hired an attorney to do it); Sounds like Buyer is financing 100% and has no money to bring to closing; Chase will allow closing costs but won't allow "their money" to go to a negotiator or attorney as a negotiator.

If the Seller hired the attorney, they need to pay the bill just as if they hired an attorney to file BK, defend them in a lawsuit or any other legal matter.

Where did this attorney come from? Was it a recommendation of the Listing Agent?  Did the Sellers find the attorney on their own?  Did the Buyer talk to their 100% financing Mortgage Lender about Negotiator Costs at the onset?  Did their Mortgage Lender agree to allow these costs to be included in their mortgage?  What was the contingency if Chase didn't allow any seller paid closing costs?

Comment by Tony Morales on November 5, 2014 at 11:50am

Let the listing agent know that approval of a short sale is based on the short sale lenders/investors guidelines.  Unless you have it in writing there is not much you can do.  And that banks are now under more auditing practices and can be heavily fined.

Another question  who are you and the listing agent working for..your clients or a negotiator?


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