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Chase

Working with all divisions of Chase. Share tips, stories, reference info!

This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1163
Latest Activity: Feb 23

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.

 

 

 

Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format Firstname.Lastname@chase.com

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Chase slow to give approval letter

Started by Jackie Gonzalez. Last reply by Ben Benita Nov 29, 2016. 10 Replies

HELP! Chase charged off second lien

Started by Nicole Espinosa. Last reply by Dean E Eshelman, CPA, CDPE, IRES Nov 8, 2016. 3 Replies

Comment Wall

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Comment by Reggie on January 29, 2017 at 9:00pm

Approval is in QC queue.  Sale date is scheduled for Next Tuesday, the 6th. I want to make sure this thing doesn't go to foreclosure sale date. Contract to close is for the 12 or so I believe and we had it in before finding out about the sale date.  We could close this Friday 3rd if Chase would allow it.  We're in South Carolina a Judicial state.  The rep says that the judge has the right to cancel the sale. But I know the Chase attorneys can make that call. According to the seller, when she called the attorney they said that Chase makes the decision, as I would also assume.  I'm just wondering if they would have any benefit to NOT cancelling. Any advice or contacts are welcome. Thanks.

Comment by Reggie on January 26, 2017 at 6:17am

This was a USDA loan. I thought we were in the clear but we needed some corrections made and they didn't give us even a 24 hour turn around time.  Got those in last night.  The seller said that the attorney for chase said its up to the negotiator/short sale dept to make the call to postpone the foreclosure sale.  So I'm wondering if I need to be ready to escalate within chase/equator. We have a negotiator on the file and they are "submitting for approval" according to them, but we needed to change a few things and initial them. We learned about it yesterday and the negotiator said she needed it by the end of the day.  I had it in after their work, last night so it's waiting on them this morning. Hopefully they will not make it an issue but I feel I need to go ahead and double down.  Any suggestions?

Comment by Paul Rudewicz on January 17, 2017 at 6:20am

It's HUD - if you're working on a short sale and need to report a servicer for handling of a loan, this is the way to go. You send over 3rd party via email at the address I provided below, they will send you a confirmation email (typically within 24 hours) stating they acknowledge receipt of the 3rd party and to call them at 877-622-8525. When you call, provide the FHA case # and tell them you want to file a ticket, provide all necessary info and they will assign someone to the case. In my experiences this has helped any jams I have run into on any FHA short sale.

Comment by Mike Aubele on January 16, 2017 at 1:50pm

Paul,

What is customerservice@novadconsulting.com?

Thanks!

Comment by Paul Rudewicz on January 16, 2017 at 12:53pm

Does Chase need anything else? typically they'll reach out to you for documents needed. If you haven't heard anything in more than a week, you should be on the phone with them. Sometime negotiators go away for vacation or the file is reassigned and things fall through. We do weekly follow ups to make sure they stay on top of things. Since it is FHA I would also follow what Dean and Paula mentioned as well. If you haven't already done so, send a 3rd party to customerservice@novadconsulting.com and make sure when you call you provide them with the FHA case #

Comment by Paula Bachman on January 16, 2017 at 12:07pm

Absolutely!  They're closed today, but call them tomorrow!

Comment by Dean E Eshelman, CPA, CDPE, IRES on January 16, 2017 at 12:06pm

@Reggie With Chase they are the servicer. If it is an FHA escalate with FHA also.

Comment by Reggie on January 16, 2017 at 4:08am

I have a chase short sale through equator. under contract ready to close. It has been under contract for quite some time with two scheduled foreclosure sale dates that were postponed.  We have sell date for the first of February now and are ready to close but we are waiting on a negotiator with equator.  Should I escalate within equator or with chase, or any tips?  Thanks

Comment by ElizabethWeintraub00697006LyonRE on November 4, 2016 at 6:26pm

Not at the moment. But you can call me tomorrow. 

Comment by Adela Picar on November 4, 2016 at 1:26pm

 ElizabethWeintraub00697006LyonRE are you available to talk?

 

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