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This group is for information, tips and solutions for Chase short sales.

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Latest Activity: on Monday

Chase Short Sale Information


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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Package link

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Trying to Close SS

Started by Christine laFleur. Last reply by Thom Colby CA Brkr 888-391-5245 Apr 17. 2 Replies


Started by BARBARA WING. Last reply by BARBARA WING Mar 20. 2 Replies

Comment Wall


You need to be a member of Chase to add comments!

Comment by Brett Goldsmith on Monday


QA stands for Quality Assurance in this instance likely. QA is an auditing process. Once this passes QA it will either be reviewed by management or sent to the investor for final decision (approval review). The time frame always varies, but hopefully you'll hear a decision back within 1-3 weeks.


Comment by Marcus on Monday

Good Morning All.  I have been working with Chase on a Short Sale since August and we had the file with a negotiator at one point but it got kicked out for some reason.  We have been working the file through equator again and have got everything the file owner has asked for.  We also did a value dispute that lowered the value.  After sending the file owner seller income docs last week (which he said was the only thing that was missing), this morning he sent a message that says "file sent to QA for review".  Can anyone share any experience as to how long this process takes and how close are we to negotiating price?  Thanks in advance.

Comment by Jeanine Corcoran on March 14, 2014 at 4:25pm

thank you!  I called Exec offices of Resolution 888-310-7995 and they were quick!!  it's being assigned to a new negotiator and should be back in equator on Monday....

Comment by Thom Colby CA Brkr 888-391-5245 on March 14, 2014 at 2:51pm

Jeanine - Have you asked your seller if they've filed BK ?

The file might be being moved to either BK Dept or Loan Mod Dept.

Comment by Jeanine Corcoran on March 14, 2014 at 2:45pm

Thank you Brett.  Please send me the contact numbers and names if you can so I can do that !

Comment by Brett Goldsmith on March 14, 2014 at 2:34pm

I'd call the office of the president and get an analyst assigned or reach out to upper level contacts to get the answers you are seeking. How delinquent is the loan? Could it be getting charged off or is the loan being serviced released?


Comment by Jeanine Corcoran on March 14, 2014 at 2:29pm

Difficulties with a Chase file.  Our file was in equator, got booted out once then I called and they put it back in.  Now it's booted out again and Chase won't give me any information other than the loan is still theirs and it's being transferred to another dept!  What dept?  They won't tell me.  What is going on?  Appraisal is complete and bpo is complete.  Why are they being so secretive?  Even the homeowner called and they won't say.  help!

Comment by Barbara Withers on February 27, 2014 at 1:40pm

Thanks Elizabeth, We are in Utah if anyone knows :)

Comment by ElizabethWeintraub00697006LyonRE on February 27, 2014 at 1:39pm

If you're in California, there is no deficiency to the seller. Other states, though, I do not know.

Comment by Barbara Withers on February 26, 2014 at 7:01pm

What is the status of deficiencies being charged to short sellers?  Thanks :)


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