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This group is for information, tips and solutions for Chase short sales.

Members: 1121
Latest Activity: on Tuesday

Chase Short Sale Information


 Click the button to hire a Superstar in your area



Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Chase Insisting on FULL APPRAISED Value! Really????

Started by Coretta Richmond. Last reply by Brett Goldsmith Jul 25. 5 Replies

Chase will not resubmit the file for approval

Started by Valerie Hernandez. Last reply by Sharon L. Ellsworth Jul 14. 11 Replies

Not Sure What This Means On a Message Just Received

Started by Barbara A. Reagan. Last reply by Kathleen Sheridan Jun 5. 2 Replies

Comment Wall


You need to be a member of Chase to add comments!

Comment by Wendy Rulnick on Tuesday

Please email a working Chase fax number to me. I will change what's on the contact information on this page. I was told by a member that the fax does not work.

Comment by ElizabethWeintraub00697006LyonRE on June 7, 2014 at 1:38pm

I'm not sure if this will be helpful but when I've had discrepancies between legal title and the way the bank wants the HUD to show, I have been successful at getting the lender to bend to the legalities of the transaction. Many of the negotiators just don't understand the conflict and it needs to be escalated over their heads to a person who does. The name on the HUD is generally a matter of opinion for the bank and not a guideline.

Comment by Thom Colby CA Brkr 888-391-5245 on June 6, 2014 at 11:27am

No surprise - Pandora's Box is now wide open.............

Comment by Marcus on June 6, 2014 at 11:21am
Alright - HUD rejected. Need seller name to match as the note holder. They have reopened the task for us to resubmit.

Here are my options as I see it and I would appreciate any input.

Option 1 - quit claim back to the note holder name and see if the title insurance will still insure the property. The attorney thinks this may be an option per statue of limitations on the tax lien.

Option 2 - attempt to get chase to approve the sale with the current owner. I am not sure if this is even and option - but it sounded like someone who commented said they had accomplished this in the past.

Option 3 - assuming option 1 is no good, quit claim back to note holder and then negotiate a lien release with the state. This will likely take some time and is my least favorite option for that reason.

Any input or other ideas are welcome.

Comment by Marcus on June 6, 2014 at 8:58am

The agent tried calling several times all the way up to 6:00 EST yesterday.  Does anyone know what time they open?  He plans on calling first thing.  Is their any other advice anyone may offer to get the HUD approved for closing today?


Comment by Marcus on June 5, 2014 at 6:04pm

There is only 1 loan and yes - sent via equator.  I will tell the agent to keep calling.

Comment by Aida Gonzalez on June 5, 2014 at 5:19pm

I got final HUD approval by Lender sometimes in 24 hours after submitted. It depends of Lender. how many loans are? did agent sent by equator? Agent needs to insist closing is XX date ant time to get final approval. without the HUD approval you can't close.

Good luck

Comment by Kristin Madden on June 5, 2014 at 5:07pm

My last Chase file took 72 hours for an approved HUD, but that's because they screwed up on the owner incentive and there was an issue with the 2nd (both liens were with Chase). Prior to that, my other files usually take 24 hours or less, unless we're closing at the end of the month.

Comment by Marcus on June 5, 2014 at 4:57pm

Everyone must be busy today.  The agents is telling me that he still does not have HUD approval yet.  Can anyone share experience as to how long they typically take and what to do to expedite the process?  We are supposed to close is less than 24 hours.

Comment by Marcus on June 5, 2014 at 11:49am

Just as a general question, how long does it typically take to get approval of a HUD through equator with Chase?  The closer said to upload the doc there as opposed to faxing per the approval instructions.  Should I suggest to the agent or attorney to fax it as well? 


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