Information

Seterus (LBPS)

IBM put 1.3 Billion into this arm of the business... let's see how productive that was?

Members: 311
Latest Activity: Apr 6

Contact Info For Seterus Short Sales

 

Click the button to hire a Short Sale Agent Superstar in your area

Sample LBPS Payoff Letter.pdf

LBPSFinancialStatement1.pdf


Seterus Package 2014 ****

LBPS 3rd Party Authorization Form

FAX# Imaging Department. 877-649-0743.

 

NEW number: 888-917-6004-Short Sale Department

and RUSH FAX:503-616-3604
Telephone # for loss and mitigation is 866-570-5277 press 0
FAX for LOA and SS Package 877-649-0743 FOLLOW UP WITH 72 HOURS


email address sequence is firstname.lastname@lbps.com.

Seterus, Inc. is now offering the Clarifire Community, a new online customer service site to help streamline the application and approval process for foreclosure alternative programs, such as short sale, deed in lieu of foreclosure and deed for lease.  The site can be used by any third party authorized by the customer. 

Through the site, you will be able to do the following:

  • Find information on alternatives to foreclosure such as a short sale, deed in lieu or deed for lease
  • Request Seterus’s assistance with a foreclosure alternative
  • Obtain requirements and upload necessary documentation
  • Monitor status of your request 24 hours a day, 7 days per week
  • Contact your Seterus account officer via live, online chat during our regular business hours

To use Clarifire Community, please have the customer register and complete the authorization process at:  https://seterus.clarifirecommunity.com    


Email Group Moderator to correct or add info to this group.

Discussion Forum

Seterus Uniform Borrower Assistance Form/Third Party

Started by Evelyn Blanks Apr 6. 0 Replies

Hi does anyone have the most recent Uniform Borrowwer Assistance Form and Third Party Authorization for Seterus.    I spoke to them yesterday and they directed to me to their website - but for some…Continue

Seterus short sale

Started by Nadia Scheffers. Last reply by Nadia Scheffers Apr 4, 2016. 2 Replies

Can anyone tell me if Seterus use Equator?Thank youContinue

ESCALATION CONTACT AT SETERUS ANYONE?

Started by Vanessa Machado Apr 16, 2015. 0 Replies

SHORT SALE SUBMITTED ON 3/5/2015 VIA FAX TO SETERUS AND INITIATED THE SAME DAY THROUGH HOMEPATH.COMUNFORTUNATELY, FILE IS STILL NOT ASSIGNED TO A NEGOTIATOR AFTER ALMOST 45 DAYS. FANNIE MAE IS MADE…Continue

Where do I get the Seterus Short Sale Package

Started by Susan Kelly. Last reply by Wendy Rulnick Feb 19, 2014. 3 Replies

Where do I get the Seterus short sale package.ThanksContinue

Comment Wall

Comment

You need to be a member of Seterus (LBPS) to add comments!

Comment by Brett Goldsmith on January 27, 2017 at 3:13pm

@neil Yes, Seterus is still primarily servicing Fannie Mae loans; If it's a Fannie Mae loan, it will go through homepath. The agent will place the offer being reviewed by the servicer into homepath.

Comment by Neil L. on January 27, 2017 at 3:08pm

Has anyone done a short sale with Seterus lately? I just received a lead and wonder how tedius the process is going to be.  Are they still using https://www.homepathforshortsales.com for processing? does this go public for other offers or do they only consider the offers we send them?

Comment by Vanessa Machado on March 9, 2016 at 8:24am

Hi Kevin, Sorry I just saw your comment now because I am still having issues with them on another file.  My email is vmachado@brianglover.com if you have an assistance to provide.  Thank  you!

Comment by Kevin - Greenville, SC on April 16, 2015 at 11:43am

 Vanessa, What's your contact info?

Comment by Vanessa Machado on April 16, 2015 at 10:38am

SHORT SALE SUBMITTED ON 3/5/2015 VIA FAX TO SETERUS AND INITIATED THE SAME DAY THROUGH HOMEPATH.COM

UNFORTUNATELY, FILE IS STILL NOT ASSIGNED TO A NEGOTIATOR AFTER ALMOST 45 DAYS. 

FANNIE MAE IS MADE AWARE THAT SETERUS IS NOT DOING THEIR PART IN MOVING THIS FILE FORWARD, YET DOES NOTHING TO ASSIST. 

ANY ESCALATION POINT OF CONTACT IS GREATLY APPRECIATED.  THANK YOU!

Comment by Helena Kaucheck on August 20, 2014 at 3:03pm

In case I pressed the wrong button to add the comment, I wanted to express the great experience I had with a Seterus/Fannie Mae SS using the Homepath system. The process was quick and clean.  Fannie was on the file immediately and we received approval around 11 days.  The only hiccup was a small delay between Seterus' required actions and those being recognized by Fannie before they generated their letter stating certain docs were missing when in fact Seterus did just send up.  Just a crossing of communication.  Hopefully this will be the norm with most lenders going forward and open up more helpful access to investors.  

Comment by Vikki Lucas on May 21, 2014 at 9:34am

I just got this message from the Negotiator I work with at Seterus. Really important to read this, as Fannie Mae is 99.999% of Seterus's servicing. Here's the message I got.



I want to give you a heads up on the new process. Fannie Mae has

decided that they want all short sale offers submitted directly through

their portal. We are having meetings on it today so I can better address

questions later but here is the gist:

-You get an offer and submit it through homepathforshortsales.com directly to the investor

-They negotiate the offer with you

-They will approve an offer, an approval contingent upon “final” approval from us at Seterus

-I will get financial docs from you; run financial review, if there is any iffy financial stuff I send it back to Fannie Mae

-I issue you final approval

Currently we are the only Fannie Mae servicer “participating” in this but

I believe their end game is to roll it out to all servicers if it is successful.

Comment by Sheyenne Schultz on November 19, 2013 at 2:53pm

I've done Seterus short sales before and I uploaded directly to them. And I contact them and let them know, that borrower does NOT want to use Clarifire. If u say u want Clarifire, it goes directly to them and it's a nightmare, and they are just a 3rd party co, taking 1%....so your Fannie Mae short sales guaranteed at 6%, will now be 1% for u to give to Clarifire.  I don't need another 3rd party co to come between me and the lender. After uploading, Clarifire will call and ask to be involved. I told them NO, the borrower is going directly with Seterus, and we dealt with Seterus from there on. I contacted Seterus directly for the proper uploads to their loss mitigation and never had a problem, since most numbers given on each group on this site, are old and no longer in existence or have been changed, including the people to contact, etc...    I wish someone would update contacts, and numbers...   You can try them, but if they are wrong, you will have to research and contact each loss mitigation co yourself.  I find this works best.

Comment by Tara Samney on November 19, 2013 at 2:07pm

A caution to everyone. I am currently working a Seterus s.sale and borrower was initially told to upload documents to the Seterus website. This was impossible as error messages were received from both Seterus and Clarifire. When I checked with Seterus loss mit. I was told they cannot retrieve anything that is uploaded (different dept) and to fax everything in to the imaging # above. Ute commented on this before be but WARNING- they are not using Clarifire per loss mit.  Also, they do not require a financial worksheet other than the Form 710.

Comment by Paola Martinsen on October 25, 2013 at 7:33am

Does anybody have the corporate or swithcboard number for Seterus?

 

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