NationStar Short Sale Informations


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NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses


NationStar is now using Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611


Nationstar Agent Equator Task Guidelines.pdf


Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf


NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

Buying A Nationstar Reverse Mortgage SS

Started by Aden Mott. Last reply by Brian Avery Jun 8. 3 Replies

Hi everybody! I wanted to Join to see if we could get any advice about what to expect in our adventure of buying a Nationstar reverse mortgage property. We sold our current home and are closing in 8…Continue

Nationstar New Policy all Private Investor Own Loans are required to use

Started by Debbie Heaton. Last reply by DIMITRI PETROVSKY May 2. 10 Replies

I have spent the last hour and half on the telephone with Nationstar's management in Loss Mitigation. If the loan is owned by a private investor they will require the seller to use When…Continue

Getting Nationstar to Postpone Foreclosure

Started by Jane Cooper. Last reply by Ben Benita May 2. 11 Replies

I just listed a home with the foreclosure sale date coming on 5/9... yes, very soon! Any recommendations on how to get them to postpone?  Their only reply was through Equator stating that there was…Continue requirement - is this even legal?!

Started by Kim Wennerberg. Last reply by Thom Colby CA Brkr 888-391-5245 Mar 27. 53 Replies

I am an agent representing both buyer and seller (transac broker) in FL. The title company is in the process of submitting the short sale docs and has been told of a new requirement this morning.Even…Continue

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Comment Wall


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Comment by Thom Colby CA Brkr 888-391-5245 on June 4, 2014 at 6:12pm

Fred -  Good luck !  I've been fairly vocal about and how mysterious their practices are. I know a lot about their practices but won't write it here.

Ocwen, Altisource, Hubzu was investigated.  Look for another investigation re:, Nationstar, and all of their affiliated Real Estate, Title and Settlement Companies.....

Comment by Fred Bauscus on June 4, 2014 at 6:08pm

Has anyone experienced anything fishy with the end of auctions on

I'm currently watching one of my listings that was supposed to be finished 45 minutes ago.  Each time there is a bid, the clock is resetting to 1:47 and when it gets to 2 seconds, a minimum bid is made and the clock resets again.  It feels like robo-bidding.

the bid is already to the point that with the 5% premium, any bidder is overpaying for the house.  It's also surpassed our offer and the buyer isn't able to make bids.

Of course, I can't get a hold of our rep.  But when I do, I think I'm going to ask for a detailed bidding history including login names.

Comment by Dawn Maley on May 22, 2014 at 9:16am

Hi Debbie, My email is

Thanks so much!!!

Comment by Debbie Tuttle on May 21, 2014 at 3:24pm

I have an approval letter from April 30, 2014. Send me your contact infol and I will get it to you.

Comment by Dawn Maley on May 21, 2014 at 3:12pm

Hey guys, does anyone happen to have a recent Nationstar approval letter they would be willing to send me a copy of?  Of course you can black out the personal information.  I have a legal situation with a client and their attorney wants to see an example of their letter before I have approval if possible.  Thanks much!


Comment by Thom Colby CA Brkr 888-391-5245 on May 8, 2014 at 12:50pm
Comment by Alexia Clemens on May 8, 2014 at 9:58am

Does anyone have the current ( outside of equator) email for escalation/ management of short sale/ loss mitigation department or if separate, legal/ foreclosure department? The email bounced back and the seems to be front line staff. The borrower no longer owns property. HOA owns the property and I need advisement or confirmation of management staff.  thank you !!

Comment by Kevin - Greenville, SC on April 23, 2014 at 8:34pm

i would request they manually submit to freddie and have them make the call. an additional explanation for the move out may be required.

Comment by ElizabethWeintraub00697006LyonRE on April 23, 2014 at 8:29pm

Hi Bobby: Because this is Freddie Mac and technically not a HAFA, there is no HAFA relocation per Christopher's comment. Also, both HAFA and Freddie Mac have a requirement that the home be occupied in order to qualify for the relocation incentive, and they can enforce it. How do they know, Christopher asks? Ha. They ask for a copy of the seller's cable bill. Which is always at another address. LOL.

Comment by Christopher McCrae on April 23, 2014 at 7:50pm


Need a little clarity to help you better:

1. How does the negotiator know they don't live in the residence anymore?

2. Are they still receiving mail there? So, technically they still live there.

3.Also if you remove it will they approve the deal?

Also if its a HAFA approval,  they get it. They may want to net a certain amount and the relocation allowance may be in the way. 


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