Information

NationStar Short Sale Informations

 

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NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses auction.com.pdf

 

NationStar is now using equator.com. Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

RealtorAssistance@nationstarmail.com

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611

https://www.nationstarmtg.com/CustomerCenter/BestOption.aspx

 

Nationstar Agent Equator Task Guidelines.pdf

 

Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf

ALL BUYERS MUST COMPLETE:

NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

Auction.com requirement - is this even legal?!

Started by Kim Wennerberg. Last reply by Thom Colby CA Brkr 888-391-5245 Mar 27. 53 Replies

I am an agent representing both buyer and seller (transac broker) in FL. The title company is in the process of submitting the short sale docs and has been told of a new requirement this morning.Even…Continue

Tags: auction.com, nationstar, nation star

SAFEGUARD BREAK INS

Started by BARBARA WING Mar 20. 0 Replies

I am looking for anyone who was vandalized by Safeguard when they were authorized by the bank to change the locks...I want to start a class action lawsuit against Safeguard (and the banks authorizing…Continue

Nation-Star SS process

Started by Ethan Valenstein. Last reply by Brian Avery Feb 19. 2 Replies

I am about to take a listing for a short sale with Nation-Star as the first lien holder. NS told my client that he had to miss 3 mortgage payments to qualify for the short sale; is this accurate? I…Continue

Tags: SS, Star, Nation

Nationstar New Policy all Private Investor Own Loans are required to use AUCTION.com

Started by Debbie Heaton. Last reply by Fred Bauscus Feb 12. 7 Replies

I have spent the last hour and half on the telephone with Nationstar's management in Loss Mitigation. If the loan is owned by a private investor they will require the seller to use Auction.com. When…Continue

Comment Wall

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Comment by Kevin - Greenville, SC 12 hours ago

i would request they manually submit to freddie and have them make the call. an additional explanation for the move out may be required.

Comment by ElizabethWeintraub00697006LyonRE 12 hours ago

Hi Bobby: Because this is Freddie Mac and technically not a HAFA, there is no HAFA relocation per Christopher's comment. Also, both HAFA and Freddie Mac have a requirement that the home be occupied in order to qualify for the relocation incentive, and they can enforce it. How do they know, Christopher asks? Ha. They ask for a copy of the seller's cable bill. Which is always at another address. LOL.

Comment by Christopher McCrae 13 hours ago

Bobby, 

Need a little clarity to help you better:

1. How does the negotiator know they don't live in the residence anymore?

2. Are they still receiving mail there? So, technically they still live there.

3.Also if you remove it will they approve the deal?

Also if its a HAFA approval,  they get it. They may want to net a certain amount and the relocation allowance may be in the way. 

Comment by Kevin - Greenville, SC 13 hours ago

Bobby,

have you escalated the matter above the negotiator level? start there.

Comment by BOBBY TOTH 13 hours ago

Hey has anyone had a Nationstar/ Freddie Mac aquired 8/06 with relocation assistance denied. My owner was forced to move out recently due to mold and hazardous conditions of the home. The short sale has been in progress looking for a buyer for 6 months. They had to move out due to condition and left most all of their belongings there because of lack of funds to relocate them. Buyer inplace for 20 days and approval pending. The negotiator sends me an email today asking me to remove relocation from the HUD due to the fact my seller no longer resides there.

Comment by joe beauchamp on January 8, 2014 at 2:38pm

Yeah Kevin, I know you are usually right on top of things. So HUD did a 180. That means anyone looking up the webinar or who has recorded it has ... uh, nothing but another broken promise of support. Well, it's a bankers world and they just let us weigh in at the craps table, I guess. ;-)

Comment by Kevin - Greenville, SC on January 7, 2014 at 2:13pm

Joe, Matt Martin is the Director at the NSC for HUD.  He just told me about two weeks ago that they are aware of Nationstar using Auction.com and HUD is fine with it, but the Seller can opt out.

Comment by joe beauchamp on January 7, 2014 at 2:10pm

Kevin, either HUD has done a 180 since their webinar a few months ago or your guy is one of the many we can run into at HUD. They were very clear, they do not allow auction.com and if you have a problem, call them and they will correct it.

Comment by Neil L. on January 7, 2014 at 1:32pm

Also, is there an exception to the rule that the buyer must qualify using Nationstar's lender? If they're paying cash is this still required?

Comment by Sean Wilder on January 7, 2014 at 1:16pm

Not if they are not participating in it.

 

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