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Chase

Working with all divisions of Chase. Share tips, stories, reference info!

This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.

 

 

 

Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Community state rules in AZ: Help for homeowner who wants a short sale but is now married.

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CHASE HELOC pay commission to buyer's agent related to buyer?

Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply

New CFPB Guidelines for Short Sales

Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies

Comment Wall

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Comment by Barbara Wing on August 15, 2011 at 4:23am

My First and only Mortgage was charged off, can I still do a loan modification?

I have been trying for 3 years to get Chase (Chase is the first lien holder and only mortgage co) to do a loan mod.  I went through the 3 month trial period and never was offered a permanent loan mod.  January 2011, I was notified that my servicer is now LBPS.  May 2011, I got a letter that the NEW name of LBPS is Seterus.
August 12, 2011, I was told that Seterus is a collection agency and that they can still do the loan mod.  First they want me to go through the 3 month trial period again.  Since January 2011, I have been updating my financials with LBPS in hopes of getting approved for a loan mod.  The agent from Seterus during that conversation made the typical collection agency comments like, "your loan is so far behind you probably won't qualify, you are better off doing a deed in lieu".  I REALLY want to save my home and I do qualify for a loan mod.  Does anyone have any advise on how to proceed?  P.S. Has anyone had any success with Suemymortgagecompany.com or similar tactics?  
Comment by Roger Johnson on August 9, 2011 at 4:18am
FYI  I was told the number to Chase Short Sale Dept is 866-233-5320.  Didn't see this one up there.
Comment by Karyl Moore on August 7, 2011 at 4:31pm

With Chase (and all lenders, I guess) it makes a big difference who your negotiator is.  I had a negotiator from hell for almost a year and got nowhere. I escalated, called the president's office, asked numerous times for a different negotiator and nothing helped.  Now I have a good negotiator (don't know if the other one quit or got fired)  and things are moving along like normal, finally.  Meanwhile over all those lost months, the value on the house has dropped at least 10%. 

Comment by Harold Kramer on August 7, 2011 at 4:58am

I'm a seller, the investor on my loan is Freddie Mac, and Chase has been ridiculously unresponsive. This has been going for 10 months, I'm amazed the buyer hasn't backed out.

 

Comment by Sameer Punjani on August 7, 2011 at 3:43am
Naw, chase still sucks. They never return phone calls and keep you waiting months for approval. I hate all banks except wachovia.
Comment by Annette Whitehead on August 7, 2011 at 3:39am
Overall, I've been very much impressed with Chase short sale dept. Of course, there is a marked difference with how responsive they are on loans that are theirs & the ones that they are merely servicing.
Comment by Stephanie Hart CA 310-930-2342 on July 22, 2011 at 5:41am

But they approved those fees before we swithced to HAFA

 

Comment by Stephanie Hart CA 310-930-2342 on July 22, 2011 at 5:39am

The Chase files are closed... I think I have the approvals on my comp.... Ill look. $122 on my last chase that closed in Jan.. I even got HOA fees paid which they fight me on all the time. We did end up closing it HAFA.

 

Comment by Thom Colby CA Brkr 888-391-5245 on July 22, 2011 at 5:23am

Thanks Stephanie - but the ones Chase DID pay.... did they limit the cost to $79.95 or did they pay the actual cost of the report - for example $115.

Thanks!

Thom

Comment by Stephanie Hart CA 310-930-2342 on July 22, 2011 at 5:13am
Thom... Chase has been random with that for me. They have paid it no question and they have flat out refused it. In those cases I had the buyer cover or the buyers agent.
 

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