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Working with all divisions of Chase. Share tips, stories, reference info!

This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

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CHASE HELOC pay commission to buyer's agent related to buyer?

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New CFPB Guidelines for Short Sales

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Comment Wall

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Comment by Brent Innocenzi on November 7, 2011 at 6:47am

Thanks Michael. Dan it states "We will accept a minimum of $xxxxx.xx to settle your account and release the lien on the property." The Investor was not Freddie Mac so no 710 form needed.

Comment by Dan McHale on November 7, 2011 at 5:41am

Congrats Brent...  I am a seller who just submitted my Freddie 710 form and have a verbal approval (nothing written yet). We have a cash buyer as well. Two questions if you don't mind - what langague was noted in the approval letter "settled" or "paid"? and did your seller have to submit a Freddie 710 - if so, how long did it take to go from submitting the form to getting the approval letter?  Thanks and again congratulations...   

Comment by Michael Hayley on November 7, 2011 at 5:14am

Brent: congratulations! You should celebrate. That is amazing. 

Comment by Brent Innocenzi on November 7, 2011 at 4:45am

Just received another short sale no deficiency approval letter from Chase. Submission to approval in 13 days! Hopefully the cash buyer will close just as quick.

Comment by Amy Martin on November 1, 2011 at 7:20am

I closed a short sale in 2009 with 1st and 2nd Chase. Then 2011 we received a collection letter from the 2nd lien holder.

We keep sending this email to Rachel, negotiator on file for the short sale of the 1st & 2nd liens against property, was negotiated and the liens paid per the attached approval letters.  The first lien has been reconveyed.  The 2nd lien, has not been reconveyed and the sellers are being dunned by Chase to pay the lien,  letter issued out of you Phoenix office.  We asked them to please advise when the Chase records will be updated and the reconveyance will be recorded. And heard nothing. Does anyone know who we can contact regarding this issue and how to go about this? Thanks!

 

Comment by SE Davis on October 31, 2011 at 8:08am

New Number for Chase Executive Office Resolution- 888-310-7995

Comment by Catherine Myers on October 31, 2011 at 7:36am

Anyone have an updated phone number for the executive resolution, the number I've always used, listed also above, is now going to just a fax tone.  I called it as recently as last Friday!   Maybe its just a temporary roll over situation, but if someone has another number, that would be appreciated!  THANKS!

 

Comment by Kristine Halverson on October 28, 2011 at 10:35am

Walt: crazy pricing at the other end!  At least they are getting the true market value for your homeowner.  fingers and toes crossed for you and your cients!

Thanks for the info sounds like Chase is penny wise and pound foolish. 

Comment by Walt Dexter on October 28, 2011 at 9:12am

Kristine, at the other end of the market, they were looking for $72,500 on a house worth that in near perfect condition on a good day. (But it's in such bad shape that it requires a cash offer.)

 

The loan balance was about $40K and an offer at $32K. We got a verbal tentative approval after some back-and-forth but haven't heard about a written approval yet. Fingers crossed.

Comment by Duretta Lorang on October 28, 2011 at 8:36am

Thanks, Kevin.  Yes I had.  However, will even do more details with next buyer.  

 

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