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This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

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Comment by Eric Mieles on November 10, 2011 at 3:11am
Might sound funny guys but I've had the quickest and most success by NOTcalling the ss dept and calling the customer service dept. There not as aware and more willing to give service. Lol try and see!!
Comment by Michael Hayley on November 10, 2011 at 3:05am

I've had success getting the owner to call and ask who the investor is. The "hammer" method is sending a Qualified Written Request but it takes 30-days and often you will struggle with them ignoring it. 

Comment by Jim Schneider on November 10, 2011 at 3:04am

I found out that negotiator was Deidra Washington, anyone have any experience with her?

Comment by SE Davis on November 10, 2011 at 2:06am

If there is a MERS MIN number on your clients note you can do an investor look up at the MERS web site.

Comment by cat gellatly on November 10, 2011 at 1:28am

Thank you Jim, I will try that today. Every time I have asked who the investor is they tell me they are not allowed to divulge that information. Is there another way to find out?

Comment by Jim Schneider on November 9, 2011 at 5:23am

@cat, have you tried executive resolutions, and have you tried calling the investor?

Comment by cat gellatly on November 9, 2011 at 5:21am

Anybody heard of Gaelen Straughn I have her on two files, she has not returned phone calls on either file after two weeks. Any advice?

Comment by Jim Schneider on November 9, 2011 at 5:00am

Has anyone worked with negotiator Deidre Washington? She was just assigned as the negotiator to my short sale. Any experiences or comments would help.

Comment by Christy Sandhoff on November 7, 2011 at 5:23pm

I am playing tel tag with Joseph Odongo in the Executive Resolutions department at Chase 888-310-7995 x3200096.  Does anyone have his email -- it is not [email protected] -- or a fax number for him? 

Comment by Dan McHale on November 7, 2011 at 6:51am

Thanks Brent, and again congratulations..  As someone who is going through the process I fully appreciate what it took to get to the approval point...  Great job..   

 

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