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Chase

Working with all divisions of Chase. Share tips, stories, reference info!

This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Community state rules in AZ: Help for homeowner who wants a short sale but is now married.

Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies

CHASE HELOC pay commission to buyer's agent related to buyer?

Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply

New CFPB Guidelines for Short Sales

Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies

Comment Wall

Comment

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Comment by Ken Bailey on March 23, 2012 at 4:58am

Tara, In the 1100 section of the HUD, I add a line item call "Atty fee" and add the amount there on the seller side. Now, Chase won't allow it in non-atty states (such as VA), but I was just able to get them to compromise and move a portion of that fee  up and add it to the settlement fee. It's not an ideal situation, but it was better than nothing.

Comment by Tara Samney on March 21, 2012 at 6:10pm

Ken,  As a follow-up how did you end up getting your HUD approved with an attorney fee? I will soon be coming to this on 2 deals. Thanks!

Comment by Tara Samney on March 21, 2012 at 5:42pm

What does Chase cap their borrower paid closing costs at? Is 3% the max or have they gone higher?  Thanks!

Comment by Wendy Rulnick on March 20, 2012 at 12:03pm

@Sara - Sometimes they will accept just one borrower's authorization when there are multiple parties. If it makes it expedient, and the other parties are difficult to track down, give it a try. Re your second question - you need to submit the contract and immediately escalate the file to get their attention and put a hault on the sale.

Comment by Wendy Rulnick on March 20, 2012 at 12:01pm

@Krystal below - just ASK what is needed to remove deficiency. Good luck on the rest :)

Comment by Sara Mehrpouyan Los Angeles CDPE on March 20, 2012 at 11:10am

Separate question-- has anyone ever had a situation with a property that has a foreclosure sale date on it or may be close to the lender putting a sale date on it BUT the property may sell with the lender being paid in full. How have you been able to get lender to allow time to close sale before foreclosure? Thanks. 

Comment by Sara Mehrpouyan Los Angeles CDPE on March 20, 2012 at 11:08am

More than one person is on mortgage. I know that we need everyone that is on the loan to provide info etc for the short sale to take place, however, is one borrowers name and signature on the authorization enough to start? 

Comment by Krystal Warren on March 6, 2012 at 4:22am

1st & 2nd w/Chase... received 1st's approval letter.  It states the letter is for release of lien only and the homeowner is responsible for all deficiency balances.  They also reduced commission to 5%.  Any tips on how to get them to remove the deficiency verbage and raise the commission?  Any info is appreciated.  Thanks! :)

Comment by Leah Olson on February 21, 2012 at 8:41am

Does anyone have a contact at Chase regarding the Arms Length affidavit that has been modified with the new Freddie Mac terms? Our Chase department refuses to update their affidavit to include the new criteria.

Comment by Bob Hanley PSC/EC/CDPE/e-Pro on February 13, 2012 at 2:03pm

Anyone have a 3 letter code Chase uses on vacant short sale properties?

 

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