Comment

Comment by Wendy Rulnick on December 14, 2012 at 7:19am

Thank you, Leslie Kunkel, for correcting Chase phone number info!

Comment by Paola Martinsen on December 12, 2012 at 9:08am

Has anyone worked with Elaine Christiano from the recovery department  Im looking for her email address. I have tried all kinds of combinations and they all bounce back.

Comment by SE Davis on November 19, 2012 at 6:20am

I called Chase this morning. Placed me on hold. I pressed "O" for operator.

The robo-system stated that is does not recognize that extension and then a CSR picked up in less than 30 seconds.

I never had to wait on hold for Chase for more than 5 minutes and it is usually only 60 seconds before someone picks up.

OH! And I got updates from that single call CSR on 3 separate files.

Comment by Paola Martinsen on November 19, 2012 at 5:50am

@Titus I havent experienced long wait times in a while. However, back in the day the earlier you call the less wait time.

Comment by Sharon L. Ellsworth on November 19, 2012 at 5:49am

Don't know the trick to not having to wait, but if anyone knows one, can't wait to hear!  I thought that Bof A's music was the worst and most irritating.  My only solution so far has been to put them on speaker phone and multi-task while waiting.

Comment by Titus Nixon on November 19, 2012 at 5:23am

Is there a trick to not waiting 45+ minutes to speak to the Chase Preservation Team?  And the waiting music has to be a joke.  There is no way they aren't trying to torture any Realtor brave enough to wait on the line.  Any tips to get around the wait?  Thanks!

Comment by Paola Martinsen on November 19, 2012 at 5:11am

Does anybody know if Chase has a Twitter or Facebook social media response team for escalations?

Comment by Suki Sung on November 9, 2012 at 1:58pm

I closed my last Short sale today !!!!!!

I said I will,Never,Ever,Ever do a another Short Sale !
Then, When I was changing status in MLS,
I realized it's only been 2 1/2 months since i took over that listing !
My Goodness ! It seems like I had that listing forever and ever !

After all the trouble,
*Chase Bank net $6,000 more than they originally approved
*Buyer was happy enough to pay little more than listed price.

*Seller received $20,000 from Chase Bank
*We, Agent got a handsome amount of commission (in my opinion)

I said I'll never do a another short Sale, but you know....
I feel that I just figured out how to close these monsters.
I just can't quiet right now.

And Yes, I think my Seller was little(!) happy.
Because, He said "Thank you" more than once, maybe two or three times.

Yes. I feel pretty good about what I'm doing and thank God for letting me do this for living. I just want to praise all the dedicated people in Chase Bank "THANK YOU ALL !!!

Comment by Kevin - Greenville, SC on November 8, 2012 at 7:52am

HAFA relocation assistance of $3,000 will be paid only to the primary resident (borrower or occupant) of the property at time the agreement is executed. The resident must vacate upon closing. Vacant properties are not eligible for HAFA relocation assistance.

Comment by Wendy Smith on November 8, 2012 at 7:51am

yes, investment property can be submitted to determine HAFA eligibility, like you said, though - no incentive.  The waiver is the important part anyhow.  

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