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This group is for information, tips and solutions for Chase short sales.
Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022
Chase Short Sale Information
Click The Button Now To Hire A Short Sale Superstar To Support You.
Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920
Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682
Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682
TWITTER: https://twitter.com/ChaseSupport
New Number for Chase Executive Office Resolution- 888-310-7995
888-310-7995 (Executive office for Chase)
Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:
Phone Direct: 858-60x-xxxx
So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345
Chase Prime and with Chase Equity(2nd). Try these numbers for Chase Equity.
Short Sale Equity 1-866-233-5320
888-765-2849
866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]
Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.
Mail packages to Chase 3415 Vision Drive, Columbus OH 43219
Listing and selling agents must sign under their typed names in the purchase contract.
https://www.chase.com/chf/mortgage/keeping-your-home
WAMU (Now CHASE) missing document Fax 206-494-4666
Walk Department (before charge-offs) 866-346-6132
Recovery Department (more than 120 days past due, charged off) 877-836-3040
Chase Short Sale Forms
**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"
Discussion Forum
Community state rules in AZ: Help for homeowner who wants a short sale but is now married.
Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies 0 Likes
CHASE HELOC pay commission to buyer's agent related to buyer?
Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply 0 Likes
New CFPB Guidelines for Short Sales
Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies 1 Like
Comment Wall
Comment
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Comment by Jeanine Corcoran on March 14, 2014 at 7:29am
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Difficulties with a Chase file. Our file was in equator, got booted out once then I called and they put it back in. Now it's booted out again and Chase won't give me any information other than the loan is still theirs and it's being transferred to another dept! What dept? They won't tell me. What is going on? Appraisal is complete and bpo is complete. Why are they being so secretive? Even the homeowner called and they won't say. help!
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Comment by Barbara Withers on February 27, 2014 at 7:40am
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Thanks Elizabeth, We are in Utah if anyone knows :)
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Comment by ElizabethWeintraub00697006LyonRE on February 27, 2014 at 7:39am
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If you're in California, there is no deficiency to the seller. Other states, though, I do not know.
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What is the status of deficiencies being charged to short sellers? Thanks :)
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Comment by Short Sale Superstars LLC on February 25, 2014 at 7:55am
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David,
If the file goes through HAFA they will pay 6%. Depending on the purchase price and investor they could cut commissions, if the purchase price is under 700k, they typically will give 6%. Once it starts getting closing to a million dollar listing they will typically only give 5%. Many agents like to play dual agency on the safe side and have an agent in their office represent the buyer to prevent any potential cuts in commission that otherwise could of been avoided.
310-564-6389
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Comment by David A. Roebuck on February 25, 2014 at 7:51am
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What is chase's policy regarding dual agency in a Short Sale? Will they pay full commission to both agents from the same firm? Full commission for the same agent with both sides of the transaction?
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Comment by Justin Berry on February 20, 2014 at 11:25am
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Hi June,
I have the exact same issue going on. They tell me that there were delays in Jan 2014 while they were getting the systems set-up for delgated authority on USDA files. For USDA contacts See: https://usdalinc.sc.egov.usda.gov/docs/rd/sfh/lossclaim/ServicingCo...
Send an authorization and explain Chase's failure to mitigate. You should hopefully hear soon. Also, I would escalate within Chase. Good luck!
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Comment by June Green on February 20, 2014 at 10:59am
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Hi all, I have a short sale contract in with Chase and we are waiting for USDA approval. The contract meets the ATP and has been at USDA since the middle of Dec. 2013. Does anyone have a good contact at USDA? I've tried escalating at Chase and hit a brick wall. I appreciate any ideas!
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Marcus,
First whoever is facilitating this transaction needs to find out if a value dispute is an option. Depending on the type of transaction, the servicer may or may not order another appraisal. More than likely, a value dispute package would need to be put together. This would consist of a CMA or an appraisal, colored photos, repair bids or any additional supporting documents. We typically suggest two different licensed contractor repair bids are completed as if you only have one completed, the bank may discount it's validity. Having a 25% price reduction for a value dispute outcome is never guaranteed, but it may be worth looking into.
Hope this helps and if you have any questions, feel free to reach out to me. [email protected] , 310-564-6389
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Comment by Marcus on January 16, 2014 at 6:05am
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Brett - thank you very much for the prompt response.
I am not sure who the investor is on the loan. I can try to find that out if it is helpful.
There are significant repairs needed - and cosmetic repairs as well. There is a hole in the floor caused by water damage and now has mold around it. Someone told me that the mere mention of mold typically scares Chase pretty good. Does a value dispute require my to obtain the 2 repair bids and an appraisal, or is this done by Chase? I assume that this would be on my dime. I am getting one bid, but can work on a second if you think it is advisable.
Thanks again.
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