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This group is for information, tips and solutions for Chase short sales.
Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022
Chase Short Sale Information
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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920
Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682
Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682
TWITTER: https://twitter.com/ChaseSupport
New Number for Chase Executive Office Resolution- 888-310-7995
888-310-7995 (Executive office for Chase)
Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:
Phone Direct: 858-60x-xxxx
So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345
Chase Prime and with Chase Equity(2nd). Try these numbers for Chase Equity.
Short Sale Equity 1-866-233-5320
888-765-2849
866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]
Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.
Mail packages to Chase 3415 Vision Drive, Columbus OH 43219
Listing and selling agents must sign under their typed names in the purchase contract.
https://www.chase.com/chf/mortgage/keeping-your-home
WAMU (Now CHASE) missing document Fax 206-494-4666
Walk Department (before charge-offs) 866-346-6132
Recovery Department (more than 120 days past due, charged off) 877-836-3040
Chase Short Sale Forms
**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"
Discussion Forum
Community state rules in AZ: Help for homeowner who wants a short sale but is now married.
Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies 0 Likes
CHASE HELOC pay commission to buyer's agent related to buyer?
Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply 0 Likes
New CFPB Guidelines for Short Sales
Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies 1 Like
Comment Wall
Comment
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Comment by Ben Benita on March 19, 2010 at 7:39am
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What the ivnestor on the note will and will not take depend on many things....keep in mind, and this can be VERY hard to do, YOU ARE IN CONTROL!!!! Chase does not want the short sale to close (they lose your client as a customer of theirs), and, most often the short sale mitigates losses for the investor on the note. Some instances prom. notes are not allowed and it is a "cash only" situation. Not certain of the situation or how much cash you are speaking of, but, would it be possible to use a portion of your commission to pay the note if need be and then get paid back later from your Seller? Have you asked the Buyer to pony up any of the cash difference (gently remind him if he doesn't he will lose the opportunity to buy the property).
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Comment by Greg Traub on March 19, 2010 at 5:29am
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For reasons not getting into, closing date isn't changing for many reasons. Chase already knows we need to give them the extra $ AFTER. I just need to know if the negotiator is BSing me about not being able to take a promissory afterward, or is just a tactic to try and get the money for sure rather than take the risk of a promissory.
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Just tell the ding dong at Chaes there is an issue with the Buyer's loan or that the Seller needs time to move....OR, you can be honest and tell them you need 2 or 3 more weeks to come up with the balance.
If it were me, I would keep negotiating and get that payoff amount down further.....
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I have a question on a Chase 2nd. In the middle of negotiations, and the seller is able to get ahold of 20% of the balance of a HELOC to get a settlement of the debt. Unfortunately for several reasons he cannot get the funds until a week or two AFTER closing is scheduled. I have the 1st giving 3K to the second at clsoing (it is in Chase's "Recovery Dept"), but the negotiator is saying they do not take notes or make arrangements for payment after the closing.
Anyone else run into them not accepting a promissary or funds after the closing?
I was hoping to negotiate 3K at the closing to release the lien, then the seller takes back a note for the remaining 20% balance once paid will settle the debt. Anyone have success with this knd of offer with Chase Recovery?
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Also, if the Buyer walked, I would NOT tell Chase just yet.....let the SS play out so you can see what value they have or is needed for an acceptance. We ALWAYS wait until the last possible minute to tell the lender a Buyer has walked
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Del -- should be no issue with Chase substituting a new Buyer......Different story with Bank of America.
If you do this with B of A, we have had at least 2 occaisions where they TRIED to make us start over.....like hopefully EVERYONE else on here.....we have a ZERO tolearance policy for that non-sense, got the file escalated, and got things done.....
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likley just a new negotiator....I will never forget, about 3 years ago I had a negotiator on the phone and asked her if the BPO value was back....she did not know what a BPO (this SINGLE MOST IMPORTANT PIECE OF TEH SHORT SALE PUZZLE) was....know that hte aeverage loss mit. negotiator is there 2 to 4 months then quits....this is also a reason you will often find you file was "assigned to a new negotiator".....keep kicking butt!!!!
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Comment by Cindy Jones on March 18, 2010 at 3:22am
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They have approved the short sale just want that off the HUD-1. I'm going to let the settlement attorney explain it to them. It is DUH moment for the negotiator.
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Comment by Kent Dills on March 18, 2010 at 2:11am
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Never had that problem with any bank. Time to escalate.
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Chase negotiator does not understand HUD-1. Wants us to remove the buyer's earnest money deposit as he thinks that is seller subsidy from Chase. Has anyone else had this problem with a Chase negotiator?
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