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Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

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Comment by David Dee on November 29, 2009 at 7:25pm
Catherine, my wording is very similar in that it states, "Chase will agree to release its security interests in the above collateral upon receipt of $3000 in certified US funds. However, it also added the extra line I had written below about the 'deficiency balances' which the borrower will still be responsible for. In this case, it appears that I have to renegotiate with them to remove this verbage about pursuing the deficiency balance. Was that the original verbage that Chase gave you or did you have to ask them for this revision?
Comment by Catherine Myers on November 29, 2009 at 7:18pm
David, the wording in my Chase approval for a second recently was:

Chase Home Finance LLC agrees to release its security interests on the above account and forgive any deficiency balances upon receipt of 3,000 in certified US Funds.

This was on a second totaling 110k.
Comment by Catherine Myers on November 29, 2009 at 7:13pm
Hi David, not if it is a non recourse 2nd, i.e. original purchase money.
Comment by David Dee on November 29, 2009 at 7:10pm
Katerina, it appears that Chase is a tough cookie to bend as far as waiving the deficiency. From all your 2nd lien with Chase, they have not been willing to remove the deficiency? It must be state specific.
Comment by David Dee on November 29, 2009 at 7:08pm
Catherine, in CA even if the 1st foreclose, I believe the 2nd can still go after the owner for the full balance of the 2nd since they have not exercised their one action rule. This is what I have read but don't know if that is the real case. Have you heard about the one action rule?
Comment by Katerina Gasset on November 29, 2009 at 7:04pm
Catherine- You are right, it is all about the state you are in. In Florida, not going to happen with certain servicers. We get deficiencies removed all the time from other banks and servicers but not chase.
Comment by David Dee on November 29, 2009 at 7:03pm
Catherine, I'm in CA which is also an anti-deficiency state. Mine is also a non recourse/original loan. The 2nd is willing to accept 3k out of 80k from the 1st lien holder to release the lien. However, they have the wording in the approval letter which states the following:
"The seller will still be responsible for all deficiency balances per the terms of the original documents."
Comment by Katerina Gasset on November 29, 2009 at 7:03pm
We have had attorneys threaten them, fight them, we have negotiated till we are blue in the face- no luck with Chase removing deficiencies because of their PAS agreements with the note owners. We have a very good negotiator at chase that we get for all our deals except for freddies- and we have an off the work hours relationship with him- we can not divulge him but he has kept us in the loop with all this stuff regarding chase servicing. He says he has never been able to get management to waive the deficiency in the state of Florida.
Comment by Catherine Myers on November 29, 2009 at 6:59pm
David, what state are you in? I got a second approval from Chase recently that forgave all deficiency due to the fact we are an anti-deficiency state and it was a non recourse/original loan. Each state is different though. The rep told me specifically this was a letter for California. Your state may be different. If your clients walk away and let the first foreclose, will they THEN be forgiven for that second? In California they would, so there is "incentive" (unfortunately) to walk away in those instances for some people. But I do believe other states can pursue deficiencies.
Comment by David Dee on November 29, 2009 at 6:57pm
Katerina, are the 2nd willing to remove the verbage about the deficiency judgment?
 

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