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Comment by Laurel Starks on January 6, 2010 at 5:42am

POSTPONED!!!!!!!!!!!!!!!!!!!!! Just got an email from William Happoldt, the negotiator with CHASE - postponed until January 27th. He said he is asking for more time, so that he can work the file and submit it for Freddie's approval, but at least it will not be going to sale today! Thank you everybody for your support!!!!

Comment by alisa hagner on January 6, 2010 at 5:39am

Chase will not accept out state mandated authorization form (Colorado) - First they said they wanted the Auth form signed by the brokers. Now they say it's incomplete, and they won't tell me why.

Does anyone have a blank Chase auth form? It's not on their website. They will not fax or email it to me.

Comment by Laurel Starks on January 6, 2010 at 4:05am

Katrina - Thank you! I have called Freddie, but to no avail. I cannot get the name of even a department over there. Do you have any contacts that I can call? I have repeatedly requested a Freddie name/contact from the trustee and from Chase. They are both tight-lipped. I have an attorney who gave me the name of a home retention person there and I emailed her - no response.

Very interesting what you describe in your experience with Chase/Freddie. Very interesting. California is a non-judicial state, so there is no court date or action that needs to take place. Please let me know if you have any contacts over at Freddie - and thank you again for your comments!

Comment by Katerina Gasset on January 6, 2010 at 3:42am

Laurel- You need to get to someone at Freddie to tell them what is going on. In order for this to stop- we have to let both Chase and Freddie know when this happens. We had a file that was accepted, sent to Freddie, I have written all about it, Chase is the servicer. Freddie owns the note. I wrote a post about it on AR. Freddie 's consumer investigation dept calls me because they read my post. They pretend to help but then passed the buck back to Chase, it gets foreclosed on but here in FLorida you can file an objection to the foreclosure which seller had attorney do. No response to court from Chase or Freddie.
The only time there is an issue with Chase is when the note is Freddie's. I am beginning to wonder if there is something going on between Freddie and Chase behind the doors that no one knows about. Good luck,let us know how it turns out. What you can do legally depends on your state laws. Florida is ajudicial state so they have to follow judicial protocol.

Comment by Laurel Starks on January 6, 2010 at 3:24am

Thanks for your support - I will keep you updated as soon as I hear something! I really appreciate my fellow troops standing right there with me!

Comment by Kent Dills on January 6, 2010 at 3:07am

Laurel, it's total B.S. that you/we have to go through this kind of effort to help our sellers and the banks. The banks don't help themselves much when their infrastructure/systems don't support getting email attachments that are more than 3 pages long. UNBELIEVEABLE. Hope your seller appreciates what you're doing for them! I do! ;-)

Comment by Wendy Rulnick on January 6, 2010 at 3:05am

Laurel - Your timeline is the eptomy of the insanity we are all dealing with! I send you my best for this postponement!

Comment by Laurel Starks on January 6, 2010 at 2:55am

CRISIS!!! Please help!!! FREDDIE LOAN Brief run-down:
June 2009 - Submitted short sale to Chase.
Chase had approved a loan mod, but it took them 5 weeks to close out the loan mod file and assign it to the short sale dept. Melissa Armstrong was the negotiator
October 6 - Buyer walked, new buyer's offer and HUD was sent to Chase
October 21 - Melissa Armstrong called to verify who the correct buyer was, and we told her
November 20 - We got approval - WRONG BUYER'S NAME (it was the first buyer)
Nov. 20 - Nov. 30 - Called, emailed, faxed Chase/Ms. Armstrong - no response. Foreclosure set for Nov. 30 at 12:00pm. Called Freddie, and the Trustee - got it postponed at 11:57am. New sale date January 6, 2010 (today)
Nov. 30 - Dec. 18 - Called, emailed, faxed Ms. Armstrong.....we need revised approval with new buyer's name.
Dec. 18 - Get a call from William Happoldt, the new negotiator. He requests the purchase agreement, HUD .......we email and fax them to him in 5 minutes.
Dec. 24 - Get a call from William Happoldt, informing us he is closing the file due to non-response from my office.
Dec. 24 - Jan. 4 - We call, email, fax Mr. Happoldt.....no response
Jan. 4 - Mr. Happoldt calls my office to inform us the investor (Freddie Mac) will not stop the sale
Jan 5 - I email, fax, call Chase & Mr. Happoldt. He tells me that he does not have the documents. We have no less than 15 confirmations of faxes and emails that we sent them the requested information. He said that if I attach the documents and respond to his email, then he should get them. I did just that. I attached everything and hit "reply." No response. I email him a few hours later, just to get status update. He responds: I have not received anything from you.

Bottom line - Apparently Chase has an email filter that prevents large or multiple attachments. I have to send the documents in multiple emails, with no more than 3 pages attached at a time. Mr. Happoldt verified receipt of all documents and put in a request to Freddie for a postponement of the sale.......in case you missed it, it's TODAY at 12:00, PST.

We are all on pins and needles. I emailed him this morning and he has not heard back from Freddie yet. Any thoughts or suggestions are welcome - I'll update as soon as I know something.

Comment by Katerina Gasset on January 1, 2010 at 3:32pm

We send our files directly to the assigning managers. Then we always ask for 'our' negotiator who we have developed an awesome working relationship with- the only files he can't work on are Freddie files because he is not a Freddie negotiator. He gets paid a commission to do the files and is highly motivated. We close all our Chase shorts in 40 to 90 days. But we did have one file that took a lot longer not because of Chase, the investor wanted 50K from the seller, the seller had the $, but did not want to pitch in, we had to find a buyer to pitch it in which meant a cash buyer on a high end luxury home. We did close and this negotiator stayed with me the entire time, changing buyers all along the way, only to have the buyers not be able to do the chattel and the investor not liking the way he and I did the HUD. At the end of the day, he called me after it closed to congratulate us on closing his toughest file ever and in hanging in there. We worked together as a team with him, which is what we always do with him.
The Freddie files we have all approved except one- long story- but all the others we get closed fast too.

Comment by Jeffrey Burnham on January 1, 2010 at 1:37pm

Really....? You are the first person to agent I've ever met to say that? What is your time frame to close with them? What's your secret? I got thru the same proceedures as every other bank only to have it take months upon month with Chase. One file lost or not assigned after another.

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