I have a short sale with PHH. The offer and packet were submitted in April, a bpo was done right away, but we've had no other progress since. PHH keeps advising us that the account is in the loan modification depatment, but the seller has called 3 times and told them he no longer wants the modification and has requested the short sale move forward. We have escalated almost every week for the last three months, but still nothing. I need a escalation phone number that works. Or better yet specific contact info for anyone at PHH that can help.
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