I have a short sale with PHH. The offer and packet were submitted in April, a bpo was done right away, but we've had no other progress since. PHH keeps advising us that the account is in the loan modification depatment, but the seller has called 3 times and told them he no longer wants the modification and has requested the short sale move forward. We have escalated almost every week for the last three months, but still nothing. I need a escalation phone number that works. Or better yet specific contact info for anyone at PHH that can help.
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Jen, great info. I emailed Martin and got an immediate response. He apologized for our situation and said he'd get someone on it right away. Let's hope he follows through better than the Loss Mit Dept has.
Thank you!
Hi Rowena, try calling Dan Moore. He is the Supervisor of Short Sales at PHH Mortgage. He can be reached at 856-917-8181. - OR - Martin Foster, the VP of Loss Mitigation at martin.foster@mortgagefamily.com. He has helped us with PHH before. Good luck!!