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I have a new file with a foreclosure date of June 5, 2012.  Wells Fargo has been backed up on imaging.  It's taken almost a week for the SS package to show up in their system.  Now I'm being told that there "is no guarantee that they will be able to stop the foreclosure." 

Can anyone give me an escalation phone number, email address or a place to send prayers to get this stopped.  File is a conventional loan.  My cell phone is 512-721-6320 for a private message or Carol@CarolPease.com. 

Please help me!!

Does anybody have any information out there on Aurora?  I need the name and/or number of a supervisor or escalation department. 

Thanks so much,

Gloria Handley

Homelight Realty and Management

Gilbert AZ

I have a short sale with PHH.  The offer and packet were submitted in April, a bpo was done right away, but we've had no other progress since.  PHH keeps advising us that the account is in the loan modification depatment, but the seller has called 3 times and told them he no longer wants the modification and has requested the short sale move forward.  We have escalated almost every week for the last three months, but still nothing.  I need a escalation phone number that works.  Or better yet specific contact info for anyone at PHH that can help. 

I am new to ShortSaleSuperstars. I have used it as a reference a few times and known about the site for over 6 months, but just decided last week that I need to get involved more with internet blogging for my real estate business. Since I specialize in negotiatiing short sales, I thought it important that I join networks online that pertain to short sales. It looks like this is the best there is, so I am diving in :) - I will do my best to comment on as many questions and forum posts as I can, and I would hope that people would reach out to me with their short sale issues. I love helping other agents get their deals approved, at great terms, and with full commissions. Lately, I have been getting 8% on most of my short sales. While most agents would probably tell you that this cannot be done, or isn't legal, it simply requires some knowledge and information. Anyways, on to the topic of my first post....

While attending a short sale seminar in Las Vegas last week(shoutout to ShortSaleGenius and Trent Chapman), I observed that many agent's/negotiator's questions all sounded very similar:

"I have this weird short sale...."

OR

"I know but the bank told me....."

ETC.....

The solution to almost every single question is the same, ESCALATE! More specifically, get the RIGHT message to the RIGHT person at the bank.

It is always about the numbers. Getting the right message to the right person will mean you are going to very "high-up management." When you get to this level at any bank, the mind-set of the person who are communicating with is solely about the numbers. They want to know what the value is and what is their net. If you have run the comps and you know that your value is in line, then you simply need to get the message to the right person, and explain to them that they will lose a lot more money if they foreclose on the property instead of accepting your short sale offer.

Remember, it's not personal, and it's not emotional. The bank wants as much money as they can, that is the name of the game. Your job as a Realtor/Negotiator is to make sure the numbers get communicated to someone at the bank who has the authority to make the right decision.

CRUSH IT!!!

:)

Joshua Gayman

Scottsdale, AZ