Replies to This Discussion

Permalink Reply by Jason Jerzewski on March 15, 2011 at 6:43am

I have 2 files I tried to initiate, but so far I keep getting error messages on both.

Permalink Reply by Patsy Clevenger on March 15, 2011 at 6:45am

I tried to yesterday but it told me that the social I was using didn't match. The social that I have is the correct one so I don't know.

Permalink Reply by Jason Jerzewski on March 15, 2011 at 6:46am

Same error on both of mine.

Permalink Reply by jennifer mullen on March 15, 2011 at 6:47am

My negotiator told me that they weren't rolling it out until the 21st.

Permalink Reply by Jeff Payne on March 15, 2011 at 6:50am

They are on Equator right now, at least there is a pull down tab.

jennifer mullen said:

My negotiator told me that they weren't rolling it out until the 21st.

Permalink Reply by Patsy Clevenger on March 15, 2011 at 11:56am

Ijust tried again and got the same message: The information entered does not match our records or the SSN entered is not for the primary borrower on the property. Please review the information provided and try again or contact Customer Service at (866) 903-1053 in order to process this short sale.

I called Wells and they said they are having issues that it will be manually entered...:-(

Permalink Reply by Kevin - Greenville, SC on March 16, 2011 at 3:31pm

same error today for me....

Patsy Clevenger said:

Ijust tried again and got the same message: The information entered does not match our records or the SSN entered is not for the primary borrower on the property. Please review the information provided and try again or contact Customer Service at (866) 903-1053 in order to process this short sale.

I called Wells and they said they are having issues that it will be manually entered...:-(

Permalink Reply by Erin Atherton on March 17, 2011 at 4:34am

Same response for me today...Also, the customer service number they list in the error response isn't for Equator. This is the Equator line- 866-932-1656 opt #3.

Permalink Reply by Erin Atherton on March 17, 2011 at 4:48am

Equator is saying they should have it resolved by this afternoon. If you cannot do it online, call Equator number and they might have an internal work-around before they resolve it online for everyone. We shall see...I was told by both Wells and Equator that they could not move it forward manually. It had to be done online and there was nothing to do until their engineers get it resolved. Hard to believe, but I'll check back in a few hours and see.

Erin Atherton said:

Same response for me today...Also, the customer service number they list in the error response isn't for Equator. This is the Equator line- 866-932-1656 opt #3.

Permalink Reply by Kevin - Greenville, SC on March 17, 2011 at 12:12pm

I was told by a Wells Fargo rep that only first time submissions can be set-up through Equator. Also, no FHA loans as with BOA.

Permalink Reply by Lynn Pineda on March 18, 2011 at 6:57am

I was just able to initiate one after several attempts; it initiated one and it's now showing on my list of Short Sale properties on Equator. However, my submission did not prompt any tasks and when I tried to upload through library, it doesn't allow and a message comes up saying that I should contact processor and send through email to processor, yet no negoatiator or processor they're calling, assigned. However, it does allow messages so I sent a message to WF processor. I'll let you know how it goes.

Permalink Reply by Lynn Pineda on March 18, 2011 at 7:01am

Hey, I just received a task to upload 3rd Party Authorization, perhaps its ready to roll now!

Lynn Pineda said:

I was just able to initiate one after several attempts; it initiated one and it's now showing on my list of Short Sale properties on Equator. However, my submission did not prompt any tasks and when I tried to upload through library, it doesn't allow and a message comes up saying that I should contact processor and send through email to processor, yet no negoatiator or processor they're calling, assigned. However, it does allow messages so I sent a message to WF processor. I'll let you know how it goes.

• ‹ Previous
• 1
• 2
• Next ›
• Page