Replies to This Discussion

Permalink Reply by Kent Dills on July 6, 2010 at 7:58am

Evelyn, escalate to the negotiator's supervisor under the guise of "negotiator out of the office". That's a built-in, good excuse to ask for escalation - use it! Good luck!

OBTW: On all my Cite shorts, the negotiator's have always listed their immediate supervisor in the footer/email signature of their emails.

Permalink Reply by Deborah McGraw-McCormick on July 13, 2010 at 11:45am

Kent, my negotiator has NEVER disclosed his sup! Plus I have asked. Plus now that I have a new negotiator, I asked him to keep me in formed on the auction date and I assumed they had stopped it....he is not responding. Told me I should have an apporval in one to two days. that was last Thurs. still dont have. I contacted Congressmen like I was advised by other investor. ( citi)They switched negotiator, however we are back to square one as far as NO communication! Dont understand this at all! I am so frustrated with tham right now. what do ya think?

Kent Dills said:

Evelyn, escalate to the negotiator's supervisor under the guise of "negotiator out of the office". That's a built-in, good excuse to ask for escalation - use it! Good luck!

OBTW: On all my Cite shorts, the negotiator's have always listed their immediate supervisor in the footer/email signature of their emails.

Permalink Reply by George P on August 24, 2010 at 6:42am

When I needed to escalate with Citi, I emailed Bryan Bolton, who I believe is in charge of Loss Mitigation. He replied to me within 5 minutes.

[email protected]

Janna Rankin Scharf said:

How did you get this resolved. I am also in a very frustrating situation with thim and need contact ifo for someone who can make something happen.

Permalink Reply by Dominique Van Ryckeghem on January 24, 2011 at 12:09pm

7 minutes for me.

Thanks for this contact.

George P said:

When I needed to escalate with Citi, I emailed Bryan Bolton, who I believe is in charge of Loss Mitigation. He replied to me within 5 minutes.

Permalink Reply by The Trent on January 31, 2011 at 5:33am

Thanks Kent, for the contact!

This is the first time I have seen someone share a senior level contact on SSS. I know I have not read every thread, but I find it rare! We need to trust/help each other & do more of this.

I find Citi to be one of the most difficult to find good VP, SVP, AVP contacts for, and Jigsaw does not help that much as Citi is very compartmentalized.

In the past I have just gone to [email protected] or citimortgage.com and have at least gotten my negotiator to finally respond.

Anyways, thanks again Kent & good luck Evelyn