Citi Bank

Citi Bank Short Sale Information

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Latest Activity: Aug 14

Citi Bank Short Sale Information

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 Citi Summary of Short Sale Process for Real Estate Agents


Email or or

The SS Pack must include:

Workable Solutions Package (below)
Hardship Letter
Last 2 Pay Stubs (if self employed there is a list in the workable solutions package)
Last 2 COMPLETE Bank Statements
Last Tax return ALL pages
Listing Agreement
Rinse and repeat

Workable Solutions Packet

Citi Arms Length Transaction Form

Citi Financial Worksheet


1st call is to Home Owner Assistance at 866-272-4749 option 2

 Short Sale Package gets faxed to 866-641-4350 or 1-866-704-8050.

After the package has hit the system you call 866-520-5499

ESCALATION: Michael Gray, Exec Response Dept.  1(877) 245-2511 extension: 1804473

Discussion Forum

2ND LIEN CITI sells to American Coradius INT'L(Collections)

Started by Bob Helmig. Last reply by Thom Colby CA Brkr 888-391-5245 Apr 15. 2 Replies


Started by BARBARA WING Mar 20. 0 Replies

Blatantly Ignored...

Started by Kelli Crockett. Last reply by Bob Kolodzinski Feb 7. 15 Replies

Comment Wall


You need to be a member of Citi Bank to add comments!

Comment by Ellen Dittman on August 14, 2014 at 7:18pm

Citi is saying will only update us on a file through US Mail now. Anyone experience this??

Comment by Wendy Rulnick on July 3, 2014 at 6:07pm

I think Citi is regressing in short sale processing. The worst I've ever seen.

Comment by Brian Avery on June 17, 2014 at 10:40am

Typically all Freddie backed loans have a 30 day restriction for any title transfer and a 90 day restriction if the property is sold for X amount over the purchase price. 

Comment by Paola Martinsen on June 16, 2014 at 5:44pm

Thanks Melissa. Has anyone received a SS approval on a first from Citi where Freddie Mac was the investor recently? if so, was there a deed restriction?

Comment by Melissa Trimarche on June 16, 2014 at 3:57pm

Hi.  Just wanted to provide some info on the HELOC department @ Citi. 

FAX TPA to main fax:  1-866-963-0657

Follow up in 48 hours.

Then contact department at 1-866-524-9911

Comment by Paola Martinsen on June 3, 2014 at 12:23pm

HI Guys, I need to escalate to the office of the president. Complete lack of integrity and follow through on my SS. I have tried every number I could possibly think of and have used in the past but im not getting through to the CEO's office. Does anyone have a number to the office of the president or the executive department?

  • SS pckt sent 1/21
  • Seller filed Bk in Feb
  • BK permission to sell obtained on 4/9
  • Citi would not accept the Notice of Abandonment as sufficient to sell (all that's legally required in UT)
  • New BPO done 5/1
  • Value came in on 5/8 (per Freddie mac)
  • Citi was saying it was not back until 5/25
  • Sent value dispute to Citi and Freddie Mac on 5/12
  • Citi has not assigned a negotiator nor have they sent the value dispute to the investor as of today.
  • Scheduled multiple call backs with the processor and she has not called me back
  • Escalated to supervisor and also to the manager and they kick it back to the processor who is not getting the job done.
Comment by Paola Martinsen on April 16, 2014 at 3:39pm

Does anyone have a number for the presidents office at Citi? I cannot get through to anyone!! All escalation numbers keep on routing me back to the representative and her managers that wont call me back! Help!!! Im trying to get someone in Citi that knows BK state specific procedures to acknowledge that the abandonment that we have is sufficient to proceed with the SS (thas all we need and we have it) but their reps have no clue what they are doing. Any guidance on where to go is greatly appreciated!

Comment by Linda Cadotte on March 30, 2014 at 6:22pm

I have listing where GreenTree says Citi Financial is the investor.  GT says they will not lower the price  or pay 3% CC to a buyer.  Now, it has been on the market 6 mos and the property will not sell.  I paid for an appraisal to dispute their value, but they still would not reduce price.  Who should I speak with?

Is there an escalation person for GT and a person with Citi that would be helpful to speak with?  thx!


Comment by Jana Reyes on February 10, 2014 at 1:42pm

Does anyone have a direct phone number for the Executive Response Unit???  My file was escalated there but the person who escalated me gave me a bad contact number.  I have called back in and received 4 other bad numbers.  Even the folks who work there can't seem to locate the department.  Help! My foreclosure clock is ticking! :(   

Comment by Sally K. & David L. Hanson on December 20, 2013 at 7:16pm

Need the highest level of prompt attention at Citi..

Need immediate intervention...stay in federal bankruptcy court..must close by anyone or know anyone
who does ?



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