It seems like more and more we run into the business practice of "Please allow 48 hours for a response to your email" or "We return all phone calls within 2 business days"
Here is another that I just got today
Please note I will respond to all emails within one business day.
our goal is to ensure you are extremely satisfied with the service you receive
How in the world can we be satisfied with any customer service that wont respond to an email sooner than one business day? If these people are that busy, they need to hire more people to handle the workload!
Is anyone else as sick of this a I am?
What happened to communication? Why cant they at least say that any calls or emails after a certain time will be responded to first thing in the morning? A day to return an email or phone call?
Just to be clear, I am not talking about short sale negotiators, these are loan officers that are doing this! I am keeping a list of the people that respond in a timely manner and also a list of the deadbeats that cant respond in a timely manner and will send my business to the appropriate business.
Tags:
Actually Jeff I have no problem with them saying they will contact me within 48 hours. The problem is they never do!!
I'd much rather they just be honest and change their message to:
At least I would understand their position from the get go :)
I agree. Sometimes it seems more and more real estate professionals forget what kind of business there in. As frustrating as it may be I always remind myself it's that much better for the ones who are comitted and strive to stand out amongst AVERAGE!!
I think everyone is bogged down right now as the economy is trying to suck every ounce of "productivity" out of us all and people are hanging on for dear life to their jobs. Everything is moving along so slowly now.
But you are right -- I couldn't deal with a loan officer that took a day to call me back.
Have your Tweet call my Fax so it can forward to my Facebook...& we'll do lunch!
Actually Jeff I have no problem with them saying they will contact me within 48 hours. The problem is they never do!!
I'd much rather they just be honest and change their message to:
- "Your call is not important to me at all. I may or may not respond. I highly recommend you try reaching me again. The best time to call me is between 9:15 am and 9:20 am on the 3rd Tuesday of every odd month during the 2nd leap year of the current decade. If you require a quicker response please call the Maytag man."
At least I would understand their position from the get go :)
I think it is way beyond that. The sellers don't want to maintain and we get the calls. The neighbors rip the signs down and harass us until late at night to mow the lawns. The buyers don't want to make an appointment because they think we are are their mercy. The negotiators not only want us to give up our commissions but to be free unlenders...
I am tired. How about you?
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