Replies to This Discussion

Permalink Reply by Kevin - Greenville, SC on March 7, 2011 at 7:46am

I get secured mail from WF as well, but I still receive replies if i send via regular e-mail.

Permalink Reply by Thom Colby CA Brkr 888-391-5245 on March 7, 2011 at 7:48am

Use Secure mail for everything

Permalink Reply by Barbara J. Rice on March 7, 2011 at 8:14am

They prefer the use of Secure email (especially when you're discussing financial specifics of the short sale) but I've had them respond to either. I think it's really dependent on the Negotiator.

By using the Secure email, when you're not getting responses from the Negotiator WF should be able to verify that the Secure email was received. That might help toward getting an escalation if needed.

Hope that helps!

Permalink Reply by Kristin D Smith on March 7, 2011 at 10:02am

Oh brother!  I had to use that too & it was a PAIN!!!  Ended up that we missed a deadline because I couldn't open the stupid thing!  I ended up emailing (directly) the negotiator and explaining my "love" for the system :) and all of a sudden, we were using regular email again! Hmmm.  I do know that it is a recent addition to WF and they don't know it very well either.  Hope this helps.  Hang in there & if it's just not working well, tell them so.  One huge issue that I had with it, was that by using it, I didn't have record of the email to keep in my file & that is NOT OK when it comes to record keeping!

Permalink Reply by Jeff Payne on March 7, 2011 at 10:15am

Have used both, the secure mail seems to be the norm now.

Permalink Reply by Kathy Becklin on March 7, 2011 at 10:26am

Hi Nancy,

My experience a few weeks ago was that the processor that received the secure email didn't (read?) or input it into the system. Mine too said to reply through secure email only. When over a week later, I got a note from the same processor saying they hadn't received documents, I asked my escrow company to fax everything in and then it was properly put in and recorded.  They said that they've seen this before and always recommend doing both (Secure email and FAX). 

 

Permalink Reply by Wendy Rulnick on March 7, 2011 at 12:54pm

I have a HUGE suggestion if you use Secure Mail for any servicer.  If there is ANYTHING important or critical to your negotiations, copy and past the email and save it in your files (ACT, word, etc).  You may find if you need to retrieve that email six months or a year later - you cannot. It goes bye-bye.  Be safe and save it yourself.  It is a very sneaky way of making your communications disappear.

Permalink Reply by Jessika Zaragoza on March 8, 2011 at 2:16pm

use secure for all