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Ocwen short sale information
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Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Jeff Payne on November 9, 2010 at 12:05pm
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I would call the reporter that did this news report, she seems to think Ocwen is doing a great job
http://www.palmbeachpost.com/money/ocwen-financial-president-ron-fa...
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Comment by Dianne Daniels on November 9, 2010 at 11:58am
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And oh yes, two calls to the Ombudsman's office... the second of which promised me a call within 24 hours (that deadline is passed) and gave me the name of a new negotiator, but when you call the number he gave me, there is no voice mail, and no opportunity to enter an extension.
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I am in the 7th level of voice mail hell with Ocwen. I have left 11 messages for the original negotiator, not counting the four times her voice mail is full. Three separate random CSR's said they would email her and ask her to call. We have had a short sale offer in since 9/23, and she has called twice, both times to the office after hours.
on 10/26, I called Ron Ferris's office and complained to the secretary who put me in touch with "Valerie" who assured me that the file had been escalated and that someone would call by the end of week. So far, I have left 5 messages for Valerie, and the original negotiator's voice mail says she is out of town.
I have left two voice mails for Ron Kaltenbach, an additional message today for Ron Ferris,as well as an email, and have even taken their phone survey and complained, in the hopes that someone would call me back.
At this point, a road trip to Palm Beach is starting to sound totally reasonable.
Any more ideas?
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Comment by Jessica Rodriguez on November 5, 2010 at 1:04pm
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God I hate Ocwen got an approval on Sept. 21, Property was going up for auction on Oct 7, so the approval was only good through that date. So I go to court and get a 30 day extention. I then go back to Ocwen with the extention get a new approval within 72 hr. great I get an appraisal title survey everything is ready to close ecept when title agent does lien search we have a shed violation with a lien of $10,590.00 ouch... I go back to Ocwen to negotiate the lien and they say they will not pay it so I ask for 15 days to negotiate the lien with the county and Ocwen tells me flat out no. So I am now at the point were the borrower has filed BK to stop the auction. I send the suggestion of BK to my negotiator at Ocwen and now he tells me to call him when the BK is released to start Negotiations again. I am going crazy with this deal already..... Any help would be greatly appreciated.
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I am just waiting for another OCWEN short sale so that I can call Ron Faris and this reporter out for another lie to/from the media. I have tried to contact this reporter many times but she does not have the nerve to talk to me because she knows her story is all BS
http://www.palmbeachpost.com/money/ocwen-financial-president-ron-fa...
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Call Ron Faris EVP of OCWEN 561.682.8560 ASAP.
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Please check out this blog and make sure that you let OCWEN know about it. http://activerain.com/blogsview/1650594/ocwen-and-its-president-ron...
Call Ronald Faris out on this, call the reporter out too...
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Comment by Danute Mazeika on October 11, 2010 at 8:52am
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Ocwen requested package to be all cash and gave a price $15k above market. Someone has their hand in the till. The representative told me that they OCwen make more money running the sale through their REO dept. They have refused the shortsale based on terms....not willing to postpone 10/14 sale date.
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1.866.779.8080 and Called, it is now disconnected.
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Comment by Loren Hoboy on October 8, 2010 at 11:30am
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Tom, Thx.
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