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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Smitty on May 14, 2012 at 2:31am
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Anyone dealing with Joanne Perez at Ocwen? Just FYI I had been trying to get her for two week and was just told she is no longer with them so I'm back to square 1. UNREAL. she was GOOD too. She helped me on two files I remember and she was efficient and fair.
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Comment by Petra Norris on May 8, 2012 at 3:02am
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It appears that [email protected] is not a working email as it was returned. Has anyone else run into this problem and what is working trying to escalate?
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Comment by Tara Nagelhout on April 15, 2012 at 3:28pm
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Nope...only thing they have complained about was the sales price, which I fought. Right now I am just waiting for a payoff letter from the second. I could just see OCWEN doing that thought. They are so cheap in EVERY thing they do. They make me ill.
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Comment by David A. Roebuck on April 15, 2012 at 3:24pm
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Tara, did you receive a notice of the 4% with your current one?
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The last time I did one (other than the one I am working on now) they would allow a total of 9% towards "stuff". Stuff was Realtor fees, closing costs....etc.
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Thanks Smitty.
Also anyone know if Ocwen will pay more than their stated 4% commission. Received communication from them that they will only pay 4% with 2% closing costs. Hmmmmm
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LOL..David, I'm happy to share it. Let me make sure it works though. I'm still at the beginning of this sale. I basically showed them if they were to foreclose and hold even 4 months, that they would lose at LEAST $20,000 more than what they would net accepting the short sale. It's not perfect, or 100% accurate by any means, but even in very general figures I could show they would make more money with the short sale. Now I just need someone in charge to actually look at it instead of some processor looking to make sure settlement costs are at 8%.
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Smitty,
Care to share you foreclosure vs. short sale cost analysis -- seems like it could prove to be very useful...
Thanks ahead of time.
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I think they are improving a bit. My last Owen was 3 weeks total from submission to approval, full release. Can't complain about that!! I have another one now that has been held up a week. We'll see how it goes. Multiple jr. liens. Gotta see what they can get done. first time I ever did a cost analysis of foreclosure vs. short sale...hope they can see the benefit too.
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Comment by Bryant Tutas on April 12, 2012 at 12:31pm
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Ocwen approval on 1st and 2nd in 32 days. Full deficiency waiver. Agreed to pay $5,000 in HOA fees. 6% commission. No seller participation.
A $50,000 investment property.
One of the easiest short sales I've ever done.
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