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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Ann Martin on September 6, 2012 at 8:08am
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Offer was denied, said it was too low. OCWEN refused to counter, said we could give a new offer. Any idea how long this negotiation process is or how willing they are to work with you?
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Comment by AnaLee Schnell on September 5, 2012 at 9:43am
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Does anyone have a number for Joanne Perez? The number I have on her email signature doesnt go through 407-737-5691 is the number I have.
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Thanks for the info for Kathleen's office. I needed some emergency help and I emailed her office and someone called me within a few hours. We still aren't ready to close but at least things are moving again.
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Joanne does it again! She really got the ball rolling on Wednesday. Today, we got approval of the offer. There are a lot of bad things to be said about OCWEN and the games they play. Joanne Perez and the rest of Kathleen's office really help restore a little faith. If you find yourself in a desperate situation, I would contact her in a heartbeat. Good luck to all of you short salers in the future.
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Comment by Donna McClelland on July 26, 2012 at 7:36am
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I must tell you that in dealing with Ocwen I was about to put a gun to my head and end it all. I have made a career out of dealing with them. I agree with the others that this is the worst run servicer out there (running head to head with MetLife). Thank God for Short Sale Superstars and the contact info for Kathleen Robinson because she immediately got someone to call me to solve all my problems!! Hats off to Kathleen and to Short Sale Superstars!!!!
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Comment by Cindy Mello on June 21, 2012 at 9:04am
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Joanne Perez is still working with Ocwen as of 6/21/12. Just got off the phone with her. Here is her email address: [email protected]. Does any one know what her actual position is? I am trusting her to postpone an auction for me and get a new approval letter. I have spoke to everyone from the senior attorney to the investor on this file and the file is now in her hands and I am waiting. I just want to know what type of authority she has. Thanks!
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Hi All,
I have e-mailed everyone under the sun to include Ron and Kathleen, and every other e-mail I can find on this site. My realtor, and I can't get anywhere! Is there a direct number to get a hold of Kathleen other than the answer machine that picks up? Or a direct line to someone in the U.S., other than in Houston. My "Short Sale Negotiator" Sunil Jain, hasn't help much as his english is horrible and yes is in India. I can't even reach him than by e-mail and refuses to respond. I'm on the 7th month of this short sale. We are also doing a HAFA short sale, and I get no response.
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Does any one know if Joanne Perez is still working/available to help with files? We have a file that is being sold to Ocwen from BofA & I want to make sure I have my ducks in a row before we have an offer in hand. Joanne helped me on 2 previous files & was a TOTAL gem!
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Comment by Sheila Vardakis on May 18, 2012 at 7:32am
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HELP! Have an approval from OCWEN to pay 2nd lien $3K however 2nd is collection company. The 2nd lien has approved $8K and no less than that. I was able to get the remaining $5K from a combination of the buyer, buyer's agent and myself. OCWEN says they won't approve it and said once again the very most the 2nd can get is $3K. I don't understand why it matters to OCWEN when the funds aren't coming from the seller or an increased sales price. Their net is the same. I tried calling Kathleen mentioned above and she won't accept calls from agents. Any helpful ideas would be great...........escalation tools would be even more helpful. We were suppose to close on Monday but are now shooting for next Friday close.
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Comment by Smitty on May 14, 2012 at 7:44am
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Ok, seriously, Ocwen is the worst RUN servicer. They can perform "on occassion" but I called this morning to be told Joanne was no longer with them. So I go on to some of my other contacts to find out WHAT is going on with my file only to have Joanne email me about 4 hours later after I left her numerous emails and phone calls. Go figure. I notified her she no longer worked for them...LOL..I hope she has a good sense of humor.
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