Working on a short sale for a divorced young lady in Pembroke Pines, FL.. Soon after listing the property I placed a regular combo lock box on the property since it was vacant. Soon after I get a call from an agent stating there is no lock box on the property! I then found out that Chase had called my client and told her "we need the lockbox code so we can do a property condition report". Well of course my client gave them the code. Chase then proceeded to throw away my lockbox and change the locks! It took months and months of calling Chase to finally mail me a key so that we could have access to the property.
What's the takeaway? As a distressed seller always refer any questions about accessing the property back to your agent. Since this was the first time this had happened to me it is now knowledge that I pass onto every seller who is short saling a vacant property. Chase's response is that the property was "abandoned" and they were protecting their collateral. My take is they were successful in trying to get away with taking possession of a property they do not own!
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