In April I listed a nice golf course frontage home in Sebring for $150,000. The seller's husband had died and she could no longer afford the home. There were also a pile of unpaid bills and incurred debt she didn't know about.
Not long after that, we got a cash offer. We submitted a complete and comprehensive package in April, confirmed receipt! We have a short sale negotiator in our office and she's very thourough and professional. She has been contacted CWHL once a week, only to hear the same thing. No negotiator has been assigned. For the last two months we have been told, once a week, that the package now has a negotiator but hasn't gone to the investor yet for approval. Same song every week. Somehow, in a miraculous way, the buyer hasn't walked yet. This is a cash deal and we are now at a point where we contact CWHL every day. And we hear the same song every day.

I can't understand how this same lady answering the phone every day can make it to work in the moring knowing she'll have a boat load of phone calls to answer and make up excuses for not processing short sales fast enough, hear about buyers walking away from cash deals, knowing it's costing her company ..........I would say.........millions per week.

Whew, I feel better now.

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Comment by Wendy Rulnick on August 27, 2009 at 2:53am
Andrea, They must put their phone bank personnel through psychological training to be able to handle it!

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