Carrington Mortgage Services

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Carrington Mortgage Services

CMS (servicer) short sales.

Members: 102
Latest Activity: Jun 2, 2020

Carrington Mortgage Services, LLC (CMS) Contact Information

CMS is a servicer of mortgages. Their Home Retention Department handles short sales. The short sale department is in California.

Home Retention Department Phone: 800-790-9502
Home Retention Department Fax: 866-251-4563
E-mail: [email protected]

Note: Every time you call they will tell you not to call back for a week or more. This is their standard customer service script.

They just closed their short sale department (7/09) in a second location and sent all of their files that were already in process, no matter how close they were to a decision, to their California location. The files have been assigned to new negotiators. Negotiators there are still wading through piles and piles of boxes as of then end of July.



Discussion Forum

Carrington commission guidelines

Started by Tony Morales. Last reply by Short Sale Superstars LLC Jan 29, 2018. 1 Reply

Carrington is in Equator

Started by Chris McGee Jun 22, 2015. 0 Replies

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Comment by Wendy Rulnick on March 18, 2010 at 2:57am
Hi Stephanie - I got the approval with 4%. My lovely lady was Gwen. I remember when I asked for 5 instead of 4, she got very ugly. I said "Are you YELLING at me?"
Sort of cracking up cuz I could not believe it. She backed right down, but I did not get 5.
Comment by Stephanie Lim on March 17, 2010 at 11:53pm
Lori--Toby was my negotiator too. Demanded 15k above the BPO. They said they knew they were asking for more than FMV. That was somehow irrelevent. That house is still just sitting even though the sellers had a bankruptcy discharge months and months ago. The sellers can't even GIVE it back now. They are being told by their attorney that it can't be signed over. The seller told me there was a "title issue."

Wendy-Did you actually get the approval or did they just come back and cut your commission without giving an approval yet?
Comment by sheryl gay on March 4, 2010 at 6:44pm
Wendy I sure hope they don't come back with some inflated BPO like Lori. Carrington doesn't care because the property is going to be rented out if they don't get their net. Right now they are building a dept just for their own in house property management. And they will say good bye to all the agents doing their property management.
Comment by Wendy Rulnick on March 4, 2010 at 7:41am
Sheryl - I am reticent to take another Carrington, too. First time ever I was cut to 4%
Comment by Lori Young on March 4, 2010 at 7:37am
No more Carrington short sales for me and this is why. My seller worked on her own for two years trying to complete a loan modification. After months of lost paperwork she received a modification for $70 off her loan. So at the request of Carrington, she found me to list her property. I received an offer for $156,000. The BOP agent came back with an inflated BPO at $200,000. Carrington called yesterday to inform me that "You won't be happy". The investor guidelines state the investor must receive a NET of $225,000. I asked Toby if he could repeat the net. He states that this is correct and if I don't like it oh well. He then asks me if the seller will accept a deed in lieu of foreclosure. I told him I will inform the borrower that they declined the short sale due to "pipe dreams on the value". I asked the rep for the name of the investor and he declined. Carrington called my seller yesterday and asked her for a deed in lieu. NO MORE CARRINGTON SHORT SALES.
Comment by sheryl gay on February 24, 2010 at 5:52am
I will not take another Carrington Mortgage short sale, commission is non negoitable a big 3%. They want more than fair market value, and if they don't get the price no problem their putting all their properties up for rent. The plan is they will sale when the market comes back.
Comment by Wendy Rulnick on February 23, 2010 at 8:35am
Oooh Carrington tried to trick me today! Told me a counter $10,000 higher than the rep did three weeks ago. I said, "Hmmm, my notes state that Alicia countered X, so we got you the new amount with supporting documents". She did a quick back-track!
Comment by Mori Langshaw Sr on December 23, 2009 at 2:11am
Why do you say Tina? I havent had the pleasure of dealing with Carrington.
Comment by Tina Farinas on December 22, 2009 at 7:29pm
hmmm...not sure I want to deal with Carrington. They look like a lot of "FUN" (sarcastic comment) and I am about to begin one with them.
Comment by Wendy Rulnick on December 15, 2009 at 9:15am
Wait 5 business days for Carrington to recognize the fax. Then they need a "password". Wait 5 more days. Now they lost the fax. We have to re-fax. Then wait 5 more days. This is part of the reasons short sales are slow.
 

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