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Hi, I have been on the phone all day with ntls, bac, the short sale department and equator on a similiar problem. They just had software changes for the NTLS and this may be part of your problem. My problems were due to the home being within the 60 day period of the foreclosure date and with Fannie Mae nothing can be entered into the system as long as there is a pending Foreclosure date in anything less then 60 days. I had to call everyone and his brother to get forclosure dates moved back so it could unlock everyones systems and get my negotiators reassigned.
Here are some numbers that might help, ask for supervisors.
BofA Short Sale 1-866-880-1232
HAFA Short Sales 1-877-824-0976 (UTLS)
Equator 310-469-9167
I finally wound up getting somewhere by having everyone put in emails and requests and then having the home owner call up the customer service and explain the problem because my authorization was gone That number is 1-800-520-5019
Good luck
Rain
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