Replies to This Discussion

Permalink Reply by Ben Benita on June 27, 2010 at 2:41am

First off -- my hat is off to you and your family for serving our country......I have the utmost admiration for our troops

Second - I also respect your ability to not less this bother you, BUT, if you do nothing it will likely continue to happen and the idiot that threatened you will threaten others if he/she is not reprimanded by someone higher up.

Permalink Reply by Jody Hoffman on June 27, 2010 at 4:55am

Thanks, Ben. YES, I agree with you. Which is why I have decided that when I go back to Chase with the approval from BoA (thinking positively) I will contact the woman in escalation that I spoke with and let her know what happened. But, I want the approval from Chase FIRST before I go around ruffling feathers. Whatever is in the best interest of my clients right now. As one is a builder, waiting patiently to break ground for a new home build; and the other is the Seller who desperately needs this stress off his back after 18 months. I'd kind of like to get paid too.

Permalink Reply by Bettie Meadows on June 28, 2010 at 8:41am

Contact the Media and I'd call escalation again and i would call the executive resolution team and tell them what she said. I woul dnot be bullied..

Permalink Reply by Pam Jank on July 28, 2010 at 11:55am

As long as we are quite about how they are treating our Short Sales they will continue to do so. I just received similar treatment today. It just made me go further over their head.
The good news, it doesn't matter to the seller if it forecloses. He is dying of cancer, is 78 years old, has no assetts and lives on Social Security. The only bad news is for the Buyer that has been patiently waiting. And, the fact that CHASE will get -0- for a deficency. It doesn't seem to matter to them that they will have nothing to go after! I did reach someone very polite in the Excutive division. Not sure where that will get us yet...

Permalink Reply by Victoria Frieberg on August 19, 2010 at 3:26pm

ran across this today, and thought of this topic immediately! an article about chase and bullying
http://bit.ly/bRha8R

Permalink Reply by Ben Benita on March 21, 2011 at 11:15am

WELCOME to the "black-balled" club....

 

I have been "banished" twice....I even kept the e-mails to prove it......funny how touchy they get once word gets out about the games they are playing!!!

 

Keep fighting guys!!!

 

Permalink Reply by Ben Benita on March 22, 2011 at 1:03am

many ways to get around "Banishment" (when you have to close short sales to put food on teh table, you keep fighting until you make it happen:

Call in to a different office - most Servicers have several offices to "choose" from

Call in under a different name (we now put "John Smith" and Sally Jones" on our authorization forms to allow for the employees that come and go.....it is ridiculous (and actually a RESPA violation) for Servicers to disregard an authorization form signed by the Seller authorizing a company to speak on their behalf

As always - escalate to the TOP of the food chain, and, still the BEST MOVE OF ALL FOR DOING SHOT SALES - we contact the Investor directly when necessary.

Can't stop me from helping homeowners!!!!

Permalink Reply by Jeff Payne on March 22, 2011 at 1:49am

Ben, I too have been in the blackballed club.  Well Fargo called my broker and ordered him to take a listing away from me :)  Told him that I was to never work a Wells Fargo deal again.  It was quite funny when the NEXT week, I got a Wells Fargo REO listing and closed 2 other Wells short sales.  Funny part was the negotiator who "fired" me got fired not long after.....   It is like buying a car, if the car salesman is mad when you leave, you did well, if he is happy, you may have gotten screwed

KEEP UP THE GOOD FIGHT.

Permalink Reply by Ben Benita on March 22, 2011 at 2:23am

Jeff, that is funny....Ic an't believe he called your broker (it is AWESOME your broker covered your rear end, I know MANY brokers that will give in the other way if a bank were to call them).

 

Can't really blame the banks, many get touchy when you go over their heads b/c they are not coopreating or non-responsive.....

 

As you too have proven, just keep pushing, it works......

 

Permalink Reply by Jeff Payne on March 22, 2011 at 2:58am

I would be finding another broker if he did not back me up for sure!  I was listening in on the call, it was quite funny because the broker tends to call them like he sees them and does not sugar coat anything.  Want to know the really funny part..... broker transferred the listing to another agent in my office to appease Wells Fargo, buyer walked, I found the new buyer and got paid on the buyers side after Wells said they would cancel all files with my name on it.   Since then, I have closed ALOT of Wells Fargo deals and list REO for them sometimes.

I had a similar issue with Suntrust and made a very simple agreeement with a foul mouthed VP in the loss mitigation dept, "I won't call your boss anymore if you do your job and stop delaying my files "  so far I have not had to call his boss. :)

Permalink Reply by Jeff Payne on March 22, 2011 at 8:14am

Larry, a qualified written request from the seller will find out who the investor is. 

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