Liar Liar Suntrust :)

The folks running Suntrust's short sale departmet are the biggest liars that I have ever dealt with. After I called their CEO, I got a phone call from there short sale dept head, John Deberry, who cursed me out for calling his boss. He then told me that he would take care of my short sales. Well 5 months later, he reneged on his promise. I have emails going way back, BPO value comfirmed at 330,000 with the negotiator. Our offer is $327,000. First mortage approved, second needed more than the seller would pay (cash contribution and prom note).... we got the second negotiated and agreed to and NOW the negotiator on Nov 13 tells me that she needs to get the first to re-approve the file. She now won't return any calls or emails. I called her boss, John Deberry, and he tells me that the BPO is 440,000 and that is the amount that Fannie Mae says they have to have to approve the short sale. Fannie Mae has no record of this property, they say it is not theirs. Today, the negotiator calls my seller and asks "What happened to the short sale?" She tells the seller that she purposely does not respond to me and that she wants him to do a deed in lieu.
I have a written approval on another Suntrust Short sale in the same building, exact same unit, closing Dec 15 for $330,000.
I have been lied to repeatedly and now I guess the CEO is going to get another call from me. Liar Liar

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Replies to This Discussion

Permalink Reply by Bryant Tutas on November 25, 2009 at 11:24am

YIKES!! I have a deal with Sun Trust and I can't get a response from anybody about any thing. I'm preparing myself for a very long haul.

Permalink Reply by Jeff Payne on November 25, 2009 at 11:25am

Bryant, they changed their tune today when I called the CEO again and called the Fannie Mae fraud hotline and told them that I think the lender is purposely ignoring the short sale..... Check your email, contact for you

Bryant Tutas said:

YIKES!! I have a deal with Sun Trust and I can't get a response from anybody about any thing. I'm preparing myself for a very long haul.

Permalink Reply by Bryant Tutas on November 25, 2009 at 11:40am

Awesome! Thanks Jeff.

Permalink Reply by Linda Shostak on March 22, 2010 at 6:27pm

Have a short sale with Suntrust. Fannie Mae owns the loan. Genworth is mortgage insurer. Went under contract and foreclosure was suddenly started. So trying to stop foreclosure and get answer on short sale. Genworth rep has already told me they were covering the short (they did aan REO a few weeks ago and Suntrust has already gotten a copy and said they can use it ) but Suntrust has to approve short and stop foreclousre process and they are waiting on Fannie Mae now---at least that's my guess. Buyer wants to close in time to get $6500 tax credit but ready to walk if we can't get an answer in a few days. Have talked to John DeBerry and person under him...now they don't respond. Could sure use some help immediately! Thanks!

Permalink Reply by Kristina Dean on April 28, 2010 at 9:04am

Hello Jeff,

I am having similar issues with Suntrust and John DeBerry. I would really love the contact infomormation of the CEO if you dont mind?

Thank you!

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